Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this translation app for its ability to translate third-party apps and display multiple currencies, enhancing the international shopping experience. It's praised for its seamless integration with Shopify and user-friendly interface. The support team is noted for their responsiveness and efficiency, even assisting with tasks like old code removal. Merchants appreciate the automatic content checking feature and DeepL integration. The app is recommended for its functionality, customization options, and excellent customer service.

Edited January 16, 2022

This is a fantastic application! I added the free plan to see how it works and I love it. Support is very efficient, Andy is so kind and helped me (even during the weekend and immediately after my demand) to install buttons exactly like I wanted it. I will definitely stay with this application as it offers several plans which can follow the developement of my business model (photography). It can go up to 111 languages, very impressive! I started with a free plan with the automatic translation to one language, in my case from English to French, and honestly the translation is quite impressive. Moving to the first payable plan gives the possibility to fine tune the translation if necessary. Additionally, there is also the a currency exchange what is fantastic for international sales. Thank you Andy for your generous help!

AidaPhotoArt
Switzerland
2 days using the app
OneCommerce.io replied January 17, 2022

Hi Aida,

I'm Jason from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Jason
Transcy - Translate Language and Convert Currency

November 3, 2022

Amazing support and great app. Installed in minute without any problem. Support team helped me alot!

whatfiglobal
Türkiye
2 days using the app
OneCommerce.io replied November 4, 2022

Hi there,

Here's Oriana from Transcy. Thank you so much for your awesome comments, we're really happy to know that you love our app & support.

In addition, using Transcy combined with general knowledge about e-commerce market via our OneCommerce blogs at https://onecommerce.io/blog/ which might be helpful for your business

Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at support@fireapps.io

Regards,
Oriana
Transcy by OneCommerce

July 22, 2022

I initially started translating the website manually. It turned out to be a huge job per language. Then I discovered this app. It installed in 5 minutes and configured also in 5 minutes. I got great support from John of Transcy, what made it even easier. The translated text is perfect.

bubblexl
Netherlands
2 days using the app
September 27, 2021

Great customer service and Super frendly use interface as well as amazing functions. The dev is our best support.

SUPRENT EU
China
2 days using the app
OneCommerce.io replied September 27, 2021

Hi Steve,

I'm Miranda from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you.

Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand.

At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips.

Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at support@fireapps.io

Regards,
Miranda
Transcy - Translate Language and Convert Currency

September 26, 2022

Fantastic support, quick to respond and help out with any questions during setup, very much appreciated!

EQ1
Thailand
2 days using the app
OneCommerce.io replied September 27, 2022

Hi Taline,

Here's Jena from Transcy. Thank you so much for your greathearted review.

Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy.

Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our OneCommerce applications - a leading eCommerce Solution Platform, more than that at https://onecommerce.io/blog/

If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at support@fireapps.io

Regards,
Jena
Transcy by OneCommerce

January 28, 2022

I used this app to help me to get the switcher. The answer was beyond expectations since I was offered to embed it.

METECA
Mexico
2 days using the app
OneCommerce.io replied January 29, 2022

Hi Alice,

This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you.

Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Patrick
Transcy - Translate Language and Convert Currency

June 7, 2022

Ich habe die App installiert und bin sehr begeistert. Es ist sehr einfach damit den Shop in einer weiteren Sprache anzulegen. Besonders hervorzuheben ist auch der Service und technische Support der mir bei Problemen sehr schnell geholfen hat. Die Kommunikation über den Chat hat sehr gut geklappt, auch am Wochenende. Ich bin sehr zufrieden und kann das App weiterempfehlen.

Stue Studios
Germany
2 days using the app
OneCommerce.io replied June 8, 2022

Hi Junhee,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

July 11, 2022

今天刚开始试用这个APP,希望实现多国语言和货币自动切换,
客服服务很棒,引导很到位!
其他有好的效果~
I just started to try this APP today, I hope to achieve automatic switching of multiple languages and currencies,
Great customer service, great guidance!
Others have good effects~

chbaor
Hungary
2 days using the app
OneCommerce.io replied July 18, 2022

Hi there,

I'm Mirabel. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Mirabel
Transcy - Translate Language and Convert Currency

January 13, 2022

Good customer support so far. We are still waiting on response on whether the app allows content on Theme to be edited on the base plan.

Li Natural Healthcare
United States
2 days using the app
OneCommerce.io replied January 16, 2022

Hi Li,

Here's Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust.

More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Regards,
Stephen
Transcy - Translate Language and Convert Currency

February 19, 2022

The app seems to work although my theme is not published so the translation doesn't yet show up there. Customer support are very helpful and assisted me adding the second language.

La Siciliana
Italy
2 days using the app
OneCommerce.io replied February 21, 2022

Hi Alexandra,

I'm Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us.

Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations!

Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business.

If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at support@fireapps.io

Best Regards
Marcus
Transcy - Translate Language and Convert Currency