Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

This translation app is highly praised for its ability to translate all 3rd party apps, enhancing the international shopping experience. Its user-friendly interface, unique features like DeepL integration, and automatic content checking streamline the translation process. Merchants appreciate the app's accurate automatic translations and customizable features, which have reportedly boosted market size and revenue. The app's customer service is consistently recognized for its knowledge, responsiveness, and availability, even during night hours.

February 10, 2022

Hello, I find the app cumbersome. I deleted the app from my Shopify dashboard but the "box" is still popping up on my homepage. Would you please let me know how do I delete the app completely? Thank you.

Organics2Botanics
New Zealand
2 days using the app
OneCommerce.io replied February 10, 2022

Hi there,

I'm Emily from Transcy - Translate Language and Convert Currency Customer Support Team and we sincerely apologize for this inconvenience.

For your issue, I have seen that my colleague has sent you a follow-up email to explain more your case as well as some detailed guidance to resolve your case, please kindly check it for further help.

Looking forward to hearing from you soonest.

Regards,
Emily
Transcy - Translate Language and Convert Currency

April 1, 2022

no editing available on free plan or economy plan.........................................................................................................................

Fjer Home
Austria
About 16 hours using the app
OneCommerce.io replied April 4, 2022

Hi Benedikt,

This is Linda and we're deeply sorry for your unexpected experience with our app

In relation to your concerns as following:

1. For Free plan, all your contents will be translated by automatic translation, the translation from automatic translation cannot be edited

2. Economy plan, all your contents will be translated by automatic translation, but with advance language from this plan you can totally edit your translation. Hope this will clarify your concerns

I have seen that one of my colleague is reaching out you but unsuccessful, please check your email. Looking forward to hearing from you soonest

Regards,
Linda
Transcy - Translate Language and Convert Currency