Reviews (531)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique features such as customer image uploads with reviews and attractive display of Facebook fan page reviews. It supports review snippets in Google and can import reviews from Amazon and AliExpress, albeit with a limit for Amazon. It offers a free plan with a full set of features and competitively priced plans. Many merchants commend the app for its responsive and friendly customer support, leading to high recommendations.

May 2, 2024

I've had a lot of difficulty using this app compared to other review apps. Vincent was amazing in helping to answer all my questions though.

APEXlife
United States
8 days using the app
Trustify (Omega) replied May 3, 2024

Hi there,

Thank you for taking the time to share your feedback, and we're sorry to hear that you've been experiencing difficulties with our app. We're constantly working on making our app as user-friendly as possible, and your input is crucial in that process.

It's great to know that Vincent was able to assist you effectively! 🌟 We'll be sure to pass along your compliments to him. Meanwhile, we're committed to improving your overall experience and would love to understand more about the challenges you faced. To help us serve you better, one of our support agents has reached out via email to gather more details about your expectations and experiences. Please check your inbox when you have a moment—we're eager to hear from you and address any issues you might be facing.

We hope to turn your experience around and earn those extra stars!

April 21, 2024

The support is amazing. Tyler was so kind and helpful. Highly recommend. They respond quickly, very convenient if you're always in a hurry.

Also love the app that it's so easy to use. Love that I can do a lot with their free plan. And I'll probably upgrade once I make some sales. Love the support.

Hotspringsa
South Africa
2 days using the app
Trustify (Omega) replied May 3, 2024

Hi there! 🌟 Thanks so much for your awesome feedback! We're thrilled to hear that Tyler from our support team could assist you effectively and that you're enjoying using Product Reviews+Amazon Reviews. It’s great to know that the app’s ease of use and the value of our free plan are meeting your needs. We look forward to supporting you as your business grows and you consider upgrading. Thanks for choosing us and for your high recommendation! 💪💼🚀

April 26, 2024

Getting help for issues is quick and easy. A team member is readily available to help or explain any needs.

Sister Sky
United States
About 2 months using the app
Trustify (Omega) replied May 3, 2024

That's wonderful to hear! 🌟 We're glad you've found getting help with Product Reviews+Amazon Reviews to be quick and easy. Our team is always ready to assist or clarify any queries you might have. Thank you for sharing your positive experience, and don't hesitate to reach out if you need further assistance! 😊👍

April 19, 2024

Super great app!! Really helpful and with all needed features!!! This is the most proffesional app I've worked with!! The customer support is also amazing. I requested them some help with my store and Niel and Vincent helped me; it just took couple minutes for him to adjust and make my store look much more proffesional!! Amazing job from customer support and from the app!!! Thank you very much!!! Keep that great job!

Cromatodo
Mexico
1 day using the app
Trustify (Omega) replied April 22, 2024

Wow, thank you so much for this fantastic review! 🌟 We're overjoyed to hear that Trustify Reviews Importer + UGC has met all your needs and that our customer support team, especially Niel and Vincent, were able to assist you so efficiently! 🛠️ Your satisfaction is our top priority, and we're here to help make your store the best it can be. Thanks again for your kind words and encouragement, and please don't hesitate to reach out if you need anything else. Keep enjoying our app, and thanks for being a part of our community! 🚀🎉

Edited March 13, 2024

Update: I'd given them 5 stars anyway because the app works great but I have since asked if they could change the way they output structured data from the app (nothing wrong with the app, just something that worked better with my store). They had it done and sorted in a day. Incredible customer service.
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Great app. Was up and running very quickly, plenty of options to customise the look of the reviews as well as content and layout of review request emails etc. The app also provides structured data which supports review snippets in google - this works out of the box.
If importing reviews from Amazon then the limit will be 100 - this is an Amazon restriction not the app - I used a .csv upload instead of the auto import and it worked great - the template provided is super easy to use.
The support is also very responsive and friendly and the pricing plans seem to be good value for money.
We've only been set up with the app for a couple of days, but we're impressed and its working well for our store.

Edith & George
United Kingdom
7 days using the app
Trustify (Omega) replied March 8, 2024

🌟 Your comprehensive feedback made our day! 🚀 We're thrilled that you found our app easy to set up with a plethora of customization options, including the seamless integration of structured data for Google review snippets. 🌐💻 The 100-review limit from Amazon didn't stop you, and we're glad the .csv upload worked smoothly with the provided template.

Our responsive and friendly support team is always here to assist you, and it warms our hearts to know that our pricing plans offer good value for money. 🛍️💖 We're excited to be a part of your store's success, and we look forward to supporting you as you continue to thrive! 🌈✨ #ThrivingTogether #CustomerSuccess #EasyIntegration #TopNotchSupport 🌟🛠️

March 25, 2024

Switching from another review app, the contrast in the attentive care provided by the support team is stark. I will certainly choose the full package once my store becomes successful.

Meitonics Malaysia
Malaysia
27 days using the app
Trustify (Omega) replied March 27, 2024

We're thrilled to have you join us after switching from another review app! 🌟 Thank you for recognizing the attentive care provided by our support team. We're dedicated to ensuring your experience with our Amazon Reviews Importer & UGC app is exceptional every step of the way. We look forward to supporting you as your store grows, and we'll be here to assist you whenever you're ready to upgrade to the higher plan. If you have any questions or need further assistance, don't hesitate to reach out. Here's to your store's success! 🎉🚀

March 11, 2024

Very good app , works perfectly, help line is great, they were very quick to solve issue, always rich out for help from them they are very friendly.

Topiargo
United States
3 months using the app
Trustify (Omega) replied March 12, 2024

🌟 We're thrilled to hear that you find Trustify app very good and that it works perfectly for you! It's fantastic that our help line has been helpful, and we appreciate your kind words about our quick issue resolution. If you ever need assistance or have more feedback, don't hesitate to reach out. Thanks for being a valued user! 🚀 #TrustifyApp 📱

March 28, 2024

Recommedned
Really great app, very competitive prices.
and finally, amazing support, which i always seek.
Thank you Andy, you are the best.

Jolia
United Kingdom
2 months using the app
Trustify (Omega) replied March 30, 2024

We're thrilled to receive your recommendation for our Amazon Reviews Importer & UGC app! 🌟 Thank you for your kind words and for highlighting our competitive prices. 💰 We're delighted that you've found our support amazing, as providing exceptional service is our top priority. 🚀 Andy appreciates your shoutout; we're here to ensure your experience is the best it can be! 😊 If you ever need further assistance or have any questions, don't hesitate to reach out. We're always here to help! 🌟

March 25, 2024

A simple and super useful app to use! The customer service is fantastic! Joy helped with everything I needed help with, and he was very patient!

ShopShipp
Sweden
About 2 months using the app
Trustify (Omega) replied March 27, 2024

We're thrilled to hear that you found our Amazon Reviews Importer & UGC app simple and super useful! 🌟 Thank you for your kind words about our customer service, especially Joy. They're dedicated to providing exceptional support and ensuring all your needs are met with patience and care. If you ever have more questions or need further assistance, don't hesitate to reach out. We're here to help! 😊🛠️

April 7, 2024

Amazing customer service they really try to help u. clean app even for the free its amazing value

Vivaro
Netherlands
28 days using the app
Trustify (Omega) replied April 13, 2024

We're so glad to hear that you're enjoying our app, Amazon Reviews Importer & UGC! 😊 Providing top-notch customer service is one of our priorities, and we're thrilled that our team was able to assist you. 💪 It's fantastic to know that you find value in our free version as well. We're always here to help, so if you ever need anything else, just let us know! Happy importing! 🚀🌟