Trustify: Review & Testimonial

Trustify: Review & Testimonial

Reviews (806)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
    767
  • 3% of ratings are 4 stars
    21
  • 0% of ratings are 3 stars
    2
  • 1% of ratings are 2 stars
    5
  • 1% of ratings are 1 stars
    11
What merchants think

Feedback submitted

Merchants highly value this app for its ability to import and manage reviews from platforms like Amazon and Etsy, enhancing brand trust. It boosts SEO with Google Review Rich Snippets and offers customizable review widgets. Features include in-depth analytics and automated follow-up emails. Merchants note its ease of use, fast loading times, and responsive customer support, which often makes swift custom changes to meet their needs.

May 2, 2024

I've had a lot of difficulty using this app compared to other review apps. Vincent was amazing in helping to answer all my questions though.

APEXlife
United States
8 days using the app
Trustify (Omega) replied May 3, 2024

Hi there,

Thank you for taking the time to share your feedback, and we're sorry to hear that you've been experiencing difficulties with our app. We're constantly working on making our app as user-friendly as possible, and your input is crucial in that process.

It's great to know that Vincent was able to assist you effectively! 🌟 We'll be sure to pass along your compliments to him. Meanwhile, we're committed to improving your overall experience and would love to understand more about the challenges you faced. To help us serve you better, one of our support agents has reached out via email to gather more details about your expectations and experiences. Please check your inbox when you have a moment—we're eager to hear from you and address any issues you might be facing.

We hope to turn your experience around and earn those extra stars!

February 22, 2024

Laseress
Germany
19 days using the app
Trustify (Omega) replied February 25, 2024

Hi there,
Thank you for taking the time to share your feedback with us. We appreciate your honest review and want to express our gratitude for your input.

We are sorry to hear that you had an experience that led to a 3-star rating. Your satisfaction is important to us, and we would love to learn more about your specific concerns. If you could provide additional details on areas where we can improve or any issues you encountered, it would be immensely helpful.

Our primary objective is the continual improvement of our services, and we genuinely value the role your insights play in guiding this process. If you're willing to share more information, we would love to hear from you to respond to the support email sent by one of our agents. We are eager to hear more about your experience and how we can further enhance our support to meet and exceed your expectations.

Thank you for choosing our app, and we hope to have the opportunity to address your concerns and improve your experience in the future.

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