Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its unique feature of allowing customers to upload images with their reviews. It can import reviews from various platforms and display them attractively, enhancing brand credibility. The app offers customization options and supports review snippets in Google, improving search visibility. It also provides a free plan with a rich feature set, making it a cost-effective solution. Merchants have praised its responsive customer support and the developers' openness to feedback and suggestions.

May 2, 2024

I've had a lot of difficulty using this app compared to other review apps. Vincent was amazing in helping to answer all my questions though.

United States
8 days using the app
Trustify (Omega) replied May 3, 2024

Hi there,

Thank you for taking the time to share your feedback, and we're sorry to hear that you've been experiencing difficulties with our app. We're constantly working on making our app as user-friendly as possible, and your input is crucial in that process.

It's great to know that Vincent was able to assist you effectively! 🌟 We'll be sure to pass along your compliments to him. Meanwhile, we're committed to improving your overall experience and would love to understand more about the challenges you faced. To help us serve you better, one of our support agents has reached out via email to gather more details about your expectations and experiences. Please check your inbox when you have a moment—we're eager to hear from you and address any issues you might be facing.

We hope to turn your experience around and earn those extra stars!

June 1, 2022

Facebook Reviews presents reviews appealingly on our site, except that it stops, without warning, every 60 days, and needs "rebooting" (reauthorization of its FB token). So prepare to keep an eye on your reviews page forever, and for regular visits to the app admin page, if you intend to use this app.

United States
Over 3 years using the app
Trustify (Omega) replied June 1, 2022

Thanks for taking the time to let us know your issue and we are sorry that our app has not met your expectation.
We are striving to ensure every customer is satisfied with our business so all feedback is always treasured at Omega.
I've shared your review with the dev team, and we would love for you to get back to us via email (contact@omegatheme.com) or chat so we can get our dev to check specifically your case and improve things for your best experience with our app.
Please check and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused.
Best regards,
Omega Team

February 22, 2024

19 days using the app
Trustify (Omega) replied February 25, 2024

Hi there,
Thank you for taking the time to share your feedback with us. We appreciate your honest review and want to express our gratitude for your input.

We are sorry to hear that you had an experience that led to a 3-star rating. Your satisfaction is important to us, and we would love to learn more about your specific concerns. If you could provide additional details on areas where we can improve or any issues you encountered, it would be immensely helpful.

Our primary objective is the continual improvement of our services, and we genuinely value the role your insights play in guiding this process. If you're willing to share more information, we would love to hear from you to respond to the support email sent by one of our agents. We are eager to hear more about your experience and how we can further enhance our support to meet and exceed your expectations.

Thank you for choosing our app, and we hope to have the opportunity to address your concerns and improve your experience in the future.