Trustify: Review & Testimonial
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (806)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its ability to import and manage reviews from platforms like Amazon and Etsy, enhancing brand trust. It boosts SEO with Google Review Rich Snippets and offers customizable review widgets. Features include in-depth analytics and automated follow-up emails. Merchants note its ease of use, fast loading times, and responsive customer support, which often makes swift custom changes to meet their needs.
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Well, they forcing us to upgrade to higher plan to be able to import more reviews.
Hi,
Thank you for sharing your feedback.
We understand your concern and apologize for any inconvenience. The process of maintaining and displaying additional imported reviews requires significant resources from our app, which is why we’ve structured our pricing plans to accommodate the varying needs of different merchants. We strive to offer flexible options to fit a range of requirements. Your feedback is valuable to us, and we hope to continue improving our app based on insights like yours. We also hope to offer more pricing plans that can better serve a wider range of needs in the near future.
If you have any further suggestions or questions, please feel free to reach out to our 24/7 online support or our email support@omegatheme.com. We are always here for any assitance you need!
Facebook Reviews presents reviews appealingly on our site, except that it stops, without warning, every 60 days, and needs "rebooting" (reauthorization of its FB token). So prepare to keep an eye on your reviews page forever, and for regular visits to the app admin page, if you intend to use this app.
After many years with this app, we finally switched to a different app to pull in reviews to our site when Trustify had one issue after another that required an unreasonable amount of our time to fix. Their support was somewhat responsive, but mostly unhelpful.
Hi there,
We’re truly sorry to hear about the difficulties you’ve experienced with our app. We understand how frustrating this situation must be for you.
Our support team has reached out to assist you in resolving these issues, and we hope you'll give us another chance to provide the reliable service you deserve.
Thank you for your feedback.
Best regards,
Kaylee from the Trustify Team
Cool
Hi. Thank you for taking the time to share your thoughts on our app. We're glad to hear that you find the app cool and appreciate your words.
However, we noticed that you rated the app with two stars, and we want to ensure that your experience aligns with your expectations. If there are any specific features or aspects you feel could be improved, we would love to hear more from you. Your insights are crucial to our ongoing efforts to enhance the app and provide a better experience for all users.
Feel free to reach out to our support team at support@omegatheme.com with any additional feedback or suggestions you may have. We value your input and are committed to making our app even better based on your insights.
Thank you for choosing our app, and we look forward to the opportunity to address any concerns you may have.
"Add code to the theme where you want to show Facebook Reviews." - This makes no sense to someone who is not familiar with writing codes. I'm getting really frustrated with this app.
Hi there,
I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Even this review was few years ago, we would like to be sure that we did contact to support you as soon as we receive the information.
If you need any further assistance, please let us know.
Best regards,
Kaylee
Hi,
Thank you for taking the time to share your rating. We appreciate all input, and we take customer satisfaction seriously. However, it seems that your review didn't provide specific details about the issue you encountered. We would love the opportunity to address your concerns and resolve any issues you may have experienced.
To better assist you, could you please provide more information about the nature of your concern or the specific aspect that you found unsatisfactory? Your insights will help us improve our services and ensure a better experience for all our customers.
We value your feedback and look forward to the opportunity to make things right. If you prefer, you can reach out to our customer support team directly at support@omegatheme.com, and we will do our best to assist you promptly.
Thank you for your understanding and cooperation!