Trustpilot Reviews , 107 reviews
Refine
-
By rating
I've been using Trustpilot for our business since 2015. They have come leaps and bounds over the years and are the dominant platform for review collection, widely recognised by the general public. They have a high cost but are worth the money if you are serious about collecting reviews for your business.
Hi Easy Garden Irrigation, thank you for sharing this feedback with us and your patience in allowing us to come to this review! It's great to hear that you have been with us since 2015 and in your eyes we're improving. We as a business (and platform) are always learning and growing and investing time into improving for both businesses and consumers. We hope to see you with us in another 6 years!
Thanks
Trustpilot Team
App works really well with my business, it' easy to integrate and invite customers to review my business on Trustpilot. Only reason for the 4* and not 5* is the huge price increase to gain access to more invites a month. from £0 to £200 p/m is ridiculous especially for a small business like my own. There are many features within this £200 plan that we would never use so it would be a waste for us to pay especially when we only want access to more invites. Maybe something to develop in the future as I would be happy to pay to add-on more invites to my plan without having to pay for the whole paid package.
Hi WheelyFresh, thank you for sharing this with us. Your feedback about out price point is a really valuable insight. Whilst we can't change our price points at this time we can feed this back into our product and tech teams for future consideration.
Thanks
Trustpilot Team
Like other users when I try to access the app I get this message "Sorry, this email and password don’t go together."
Using the very same email & password I can log in to trustpilot.com.
Tried contacting support, to be told I’m using 2 different email addresses. Which I’m not…
Thank you very much for your review. We are investigating this issue and will communicate a resolution to you shortly.
The app works fine for me. My reviews shows up at promised and my customers get their emails about reviewing their products.
Reviews not being sent. I contacted support and got no reply. Guess i'm switching to another service as this one obviously does not work.
Hello Thuisco,
Thanks for getting in touch and sharing your experience with us. We're sorry to hear it wasn't a positive one.
I can confirm that you've recently tried to contact our Support Team for assistance. We're sorry for any inconvenience caused by any possible delay in our replies. We are currently facing a huge backlog of tickets, and we're helping more customers than usual, taking a little longer than we'd like to respond.
I can confirm that I've escalated your case, and someone will be in touch as soon as possible.
In the meantime, we wish you a great day.
All the best,
Flavio - Trustpilot
The Irony of the poor reviews on Trust pilot doesn't escape many, but I did give technical support about 7 tries to fix my issue. I gave up in the end, as the link between a "Shopify App" and Trust pilot was beyond all technical supports comprehension.
Hello Avalla
Thank you for getting in touch and giving us your feedback. We're sorry to hear that this has been your experience of interacting with our support team and we're eager to get to the bottom of this issue for you.
From your exchange with our team, it's unclear if you've completed these suggested steps up until now. However, we would encourage you to do so, as we find that they're successful in resolving a lot of issues. If this doesn't fix the issue it means that we can rule out a few potential causes when we escalate your case for further investigation.
- Log out, clear the cache and cookies of your browser and log in again.
- Use an incognito window to login
- Use another Browser
- Use another device to login
You can also try:
- Enable the partnership permissions here: https://businessapp.b2b.trustpilot.com/account/permissions
- Re-install the Trustpilot Shopify connection from the Trustpilot Business page by following these instructions: https://support.trustpilot.com/hc/en-us/articles/207024007-Install-Trustpilot-s-Shopify-integration#from-trustpilot-business-0
Please let us know if these steps have any impact on your issue by getting in touch through your existing correspondence. This will ensure the quickest response and seamless continuity.
Kind Regards
Jen -Trustpilot
Trustpilot è sempre impeccabile e le integrazioni a shopify sono ottime. Bravissimi e continuate così :-D
Ciao Dafnemia,
Grazie per aver fornito il tuo feedback. Siamo così felici che tu stia vivendo un'ottima esperienza con Trustpilot e la nostra integrazione con Shopify :)
Support has been very helpful. Keep up the great work everyone. I have been a member now for 4 or 5 months, no complaints.
Hi Undervalue Appliances.ca,
Thank you for the feedback! We're glad you are having a great experience with Trustpilot :)
this app very help for my customers, they can check customers experience with my webshop. Thank you so much.
Hi Opmo8
Thanks for sharing this great feedback - we're really happy to hear that our app integration with Shopify has been proving useful for you!
Thanks
Trustpilot Team
Shopify Multilingual has been out for 2 years. From your app it is not possible to select different language template based on the customer language. This is a really huge issue: you invited me to use SFA, however this can not be used because Shopify "New Order" notification is sent when the order is confirmed, not when the order is fullfilled.
You definitely have to update this app asap in order to be compatible with shopify multilingual api.
Hi Ghidini 1849,
Thank you for taking the time to share your experience with us, we appreciate it in all forms. Changing the language template is currently not a feature compatible with Trustpilot but we would love to share this feedback with our teams. We are always working to improve our integrations and feedback like yours helps us on our quest to conquer those flaws.
When sending review invitations, you can choose when invitations should be created. Order confirmed is the default selection but you can switch to order fulfilled. Here's a guide to help you send review invitations and upgrade the settings. (https://support.trustpilot.com/hc/en-us/articles/4402992875794-Trustpilot-s-Shopify-integration-Send-review-invitations#set-up-invitations-0.)
If you need additional help with invitations, we recommend you reach out to our support team.
Thank you,
Trustpilot Team