Trustpilot Reviews , 107 reviews
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Have been using Trustpilot for a few months now, great for automating the collection of reviews. However, cannot consolidate product reviews collected from different countries or the same product that is separated out at variant level.
Hi BLUNT Umbrellas NZ, thanks for sharing this with us. We really value feedback in all it's forms - good or bad! Your note on consolidation of product reviews from different locations is something, whilst we can make immediate changes based off your review we can feedback to our product team for future updates.
Thanks
Team Trustpilot
I find it really clunky when you have the free version. As a very small business any of the paid options are out of my league. I really just want a simple review app that is integrated into the Shopify page. This isn’t it. It’s entirely separate to the website with two small widgets which are not customisable and don’t fit into my page style. Also, unless I send a link, no one ever send a review. The email option does not seem to work at all….if they are ever sent then people just ignore them.
Hi Nauti By Nature,
Thanks for sharing this feedback with us. Your comments on the price point and functionality of the app integration are something that we really appreciate. Whilst we can make immediate changes to the product and our price points we can feed think information back to our product and development teams to ensure that some thought around the challenges you are facing is considered for future iterations.
Thanks
Trustpilot Team
j'aimerais que l'application soit en Français ca serait plus simple sinon elle a l'air bien pratique et clair
Bonjour, merci pour ce retour. Nous transmettrons cela pour les développements futurs de l'application.
Merci
Équipe Trustpilot
Had issues with the App initially and contacted Trustpilot for help. 2 weeks later someone got back to me but still didn't resolve my issue. Poor customer service.
I also made a personal review to another online store and Trustpilot rejected the review I made and suspended my account as they believed it to be fraudulent. Very frustrating company to deal with, hence I'm returning the favour by giving them a review in return.
Hello Solarbox
Thank you for your review. We're sorry that there was a delay in responding to your support request and agree that it took too long. We're helping more customers than usual at the moment and taking longer than we would like to get back in touch. This is something that we're actively working to remedy and we appreciate your patience in the meantime.
The response that you received from our support team in regard to reinstating cancelled invitations is correct. Although we appreciate that this could have been communicated more clearly to you. The reason that we don't allow cancelled invitations to be reinstated is to ensure that all customers who have had an experience with your business are being asked to write a review and not just selected customers. This is something that we do in order to maintain trust and transparency on our platform; so that it's trustworthy and reliable for reviewers and businesses alike.
In regard to your own review, if your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to discuss the possibility of getting your review back online, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with our guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software
The Content Integrity team will be back in touch as soon as they can regarding your review.
If you have any questions in the meantime please feel free to reach us directly on the link above.
Kind Regards
Jen | Trustpilot
We have been using the Trustpilot Shopify integration long before it was formally released as an app through Shopify. We are on their Lite plan having exceeded their monthly free quota over a year ago. I feel the previous reviews are harsh, and don't necessarily reflect the app itself. The app itself works and works well. No it doesn't give direct access to ALL the features available through Trustpilot such as A/B testing, but it's not difficult to work round these things. If you want to collect verified reviews automatically, it works! We have always found Trustpilot customer support to be reasonably responsive (get an immediate acknowledgement and someone gets back to you properly within 24 hours.) Account managers change every 5 minutes and their customer service can sometimes be a little lacking which is odd for a platform that polices that very thing, but I believe that stems from the arrogance of being the market leader. Which brings me to my next point. They are very expensive, but you get what you pay for. More customers have heard of Trustpilot (at least within the UK) than other platforms, and as such they are more likely to a) complete a review request or b) convert into a paying customer having read some. Our conversion rate definitely went up after working with Trustpilot. Furthermore, they have recently changed their payment plans so you get a little more for your money than you did a couple of years ago if you are not interested in a lot of the extra features and only want to collect reviews. You have to factor the cost into your cost per sale and work out if the upgraded plans are worth the additional features and review quota. If not, stick to the free version!
Hi Mr Pottery, thank you for taking the time to share this with us and other integration users. Please excuse our delayed reply to your review - it must have slipped through the net!
Thank you for sharing your feedback about Account Managers and frequent changes to your account. Whilst we can't make promise that our customers will always have the same account managers we can make sure that this feedback is passed on to not only product for the accounts team.
Thanks
Trustpilot Team
It worked just find with the Simple theme but doesn't seems to work with the new Dawn 2.0 theme anymore. I am unable to drag and drop any of the Trustpilot boxes to the landing page.
Hi Wolwereld, thank you for sharing this with us. We really appreciate feedback in all it's forms - our teams are continuously making updates to our integrations. Whilst we can say when this issue will be fixed we can let you know that we have passed this on to the product team for review.
Thanks
Trustpilot Team
We have had two really big issues with Trustpilot. The first was it was causing a glitch on our site and it took at least a few weeks before Trustpilot took the problem seriously enough to address it. We lost business due to the fact that we went a few weeks with mobile shoppers on Safari not being able to consistently click through on our site. It took us so long to diagnose the problem and then it took them way too long to take responsibility for it. Then, a few weeks ago, all of our reviews disappeared from our site and it took well over 48 hours for anyone at Trustpilot to address it. It turns out it was another error on their end. Reviews are vital for consumers today and to have even one day of them not on our site impacts our business. We are happy with the functionality of the way our review requests are set up, however. And, the increase in the legitimate reviews (which we can't delete) have helped level us up. But the other issues have been too unfortunate to highly recommend Trustpilot. We expected better customer service from a company that provides reviews. We understand that glitches and mistakes happen, but find it hard to forgive a slow response time on their end. But, it's fair to note that we don't have a lot of perspective having only used Stamped.io prior to Trustpilot. Maybe other review apps/platforms can cause these kinds of disruptions as well. But, it never happened with Stamped.io.
Thank you sharing your experience with us and we're sorry you've had a bad experience. We are constantly working to improve our support functions so all feedback is welcome. :)
What a easy process from start to finish, easy to follow instructions and all setup, live on the site and emailed out to customers within 30 minutes. thank you Trustpilot.
Hi Deliver Fresh,
Thanks for taking the time to leave this great feedback, we really appreciate it!
Thanks
Trustpilot Team
This app is a traditional SaaS enterprise software they will trap you in a yea long contract that is super expensive. There is no way to cancel the contract either I dont even think Trust Piliot should be allowed to be in the Shopify App ecosystem because the billing set up is so different than the other apps. No trial period, no cancelation policy- a complete TRAP!
Hello Black Star Gift Shop
Thank you for getting in touch and giving us your feedback. We're always open to honest and constructive criticism and we appreciate you letting us know when things aren't working for you.
It's our priority to make our contract and the terms that you agree to as transparent as possible, with the 12-month contract length being a key aspect of this. Our sales team offer demonstrations and trials of our products and services so that you can decide what will be of benefit to you before committing to the contract, as there is no cooling-off period once the contract has commenced. We want you to be confident that the package you've selected is going to match the needs of your business and that your time with Trustpilot is beneficial.
We would love for you to make the most of your package with us. Our team is here to support you every step of the way with and if you need any support at any time, please get in contact with us directly via this form
https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219
Kind Regards
Jen - Trustpilot
Très utile mais pas optimisée. Je me connecte à Trustpilot via Google, je n'ai donc pas créé de compte via Trustpilot. Résultat, sur shopify, je n'arrive pas à me connecter à Trustpilot car je ne peux pas passer par Google. Le serpent qui se mord la queue...
Hi UP & DESK,
Thank you for sharing your feedback with us! When creating a Trustpilot account, you have to provide an email address, even if you later choose to use your Google account to log in. To gain access, select "Forgot your password" and enter the email address associated with your Trustpilot account. You will be able to use the email address and the new password to connect to Trustpilot via Shopify.
If you need additional help, we recommend that you reach out to our Support team here: https://support.trustpilot.com/hc/en-us/requests/new.
Thank you,
The Trustpilot Team
Hej UP & DESK,
Tack för att du delar din feedback med oss! När du skapar ett Trustpilot-konto måste du ange en e-postadress, även om du senare väljer att använda ditt Google-konto för att logga in. För att komma åt, välj "Glömt ditt lösenord" och ange e-postadressen som är kopplad till ditt Trustpilot-konto. Du kommer att kunna använda e-postadressen och det nya lösenordet för att ansluta till Trustpilot via Shopify.
Om du behöver ytterligare hjälp rekommenderar vi att du kontaktar vårt supportteam här: https://support.trustpilot.com/hc/en-us/requests/new.
Tack,
The Trustpilot Team