Trustpilot Reviews , 107 reviews
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Wenn man versucht, das Widget zur Website hinzuzufügen, passiert nichts ... darüber bin ich sehr enttäuscht
Hello taptwo-shop
Thank you for getting in touch and letting us know about your experience.
We want to reassure you that this is something that we are aware of, and we are actively working to get a resolution in place. As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you.
Our product team has reached out directly to better understand the issue you are experiencing and to offer troubleshooting and next steps while we work on a resolution.
Kind Regards
Jen - Trustpilot
Very useful to build a trusted community of customers reviews.
I would love to see more new features.
Hi Tuplanhogar, thanks for sharing this awesome feedback with us! Our product and development teams are working to constantly improve our integrations, so watch out for new features coming in the future!
poorly designed UI, weak support, worst multi language management ever (for templates, invitations setup), several glitch, not user friendly, bad synch, not even the option to custom colours to match brand look & feel => disappointed. Not awful but considering the price of the app/service shall do much better.
Hi Camus Cognac,
Thank you for taking the time to share this feedback with us and others using the Shopify integration. We see feedback as an important driver of change here at Trustpilot and value all input be that negative or positive. We are constantly making improvements to our integration and are currently working to improve features such as language options. If you would like to share more information with us about your support experience and user experience whilst using the app please do so by sending us a DM on Twitter - @TrustieSupport.
Thank you,
The Trustpilot Team
The App worked fine for me. It has a very easy to use drag and drop interface. I didn't have any issues setting it up or using it.
Thank you for your review!
The app itself looks quite functional but being able to login took time and effort due to an error. This isn't the end of the world as long as its a once-off. (in my case it was) BUT adding widgets and integrating to Shopify was useless it just didn't work properly. So I have uninstalled and moved on to something different. You really need a live chat service for support (Maybe you do for the US timezone but not in Aus)
Hi iDigital Games,
Thank you for your review.
Sorry to hear you are having some difficulties with the app. We would love to be able to resolve any issue that you may have, we do have a Technical Support Team within Trustpilot and would happily assist you. You can reach out Technical Support Team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new
We hope to hear from you soon and get your issues resolved.
All the best,
Kerry-Trustpilot
Reallll bad app that fails to send retrospective invites even when requested and is super pricey for any kind of customisation of the widget. I think TrustPilot need to give this app a bit of TLC because it is a disaster.
Hi Woodmill Game,
Thanks for your feedback, we really appreciate it in all its forms! We'll pass on your note about pricing to the relevant teams. We are making constant updates to our integrations, but we appreciate we haven't been able to meet your needs quite yet. Feel free to drop us some more detailed feedback via DM on our @TrustieSupport Twitter.
Thanks
Trustpilot Team
Useless. Cant log in on the Shopify app. No problems when I use the email/password on Trustpilots page but on this app it does not work.
Hi Wristbuddys,
Thanks for sharing this with us and other users, we really appreciate it. You can reach out directly via this form to our support if you have login issues again - https://support.trustpilot.com/hc/en-us/requests/new.
Thanks
Trustpilot Team
Turn off your pop-up blocker before you add the TrustBox, then you'll be golden. Great product and service team, thanks!
Hi Crypto Gummies Variety Pack,
Thank you for providing a helpful tip! We're glad you're having a great experience with Trustpilot :)
Thank you,
The Trustpilot Team
UPDATED REVIEW:
Trustpilot (Kerry) replied to our initial review saying someone would be in touch shortly. Nearly one month later and we have heard from no one at trust pilot.
ORIGINAL REVIEW:
Had a myriad of issue with Trust Pilot. From deceptive sales techniques to emails ignored to incorrect information provided. The last email I sent to Joshua Evans came with a reply to escalate. Never heard from anyone since that reply. The idea that this company influences the online reputation of businesses, while having such a poor reputation within the shopify community, is lunacy.
Hi BigTopShirtShop.com,
Thanks for getting back in touch, I'm sorry to hear you've yet to hear back from your CSM. I can confirm I've reached back out to their manager and they've confirmed they'll be in touch.
If you've still not heard back please let me know so I can escalate this further for you.
Kind regards,
Kerry-Trustpilot
Great support. They got back to me personally and together we were able to find a solution to get the app working again.
App and features seem very good so far. Original Review: "Installed it but no connection to TP-Account on their website. Tryed reinstalling it through the websitelink and now nothing happens, when I click on connect to add my account. Completely useless."
Hello ELO-SQD
Thank you for getting in touch and bringing this to our attention.
We see that you have installed the App successfully and our product team has reached out directly to confirm this, as well as to understand any issues you may have experienced and offer additional troubleshooting if required.
As always, our priority is the health and well-being of your business and we fully appreciate the importance of getting this right for you. If you need any further assistance, please reach out to us through your existing correspondence and we will be happy to help in any way that we can.
Kind Regards
Jen - Trustpilot