Trustpilot Reviews , 108 reviews

Overall rating
1.5
Counts per rating level
  • 14% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 6% of ratings are 2 stars
  • 72% of ratings are 1 stars
February 6, 2022

Je n'arrive pas à me connecter car une fois que tout est installé, l'application renvoie sur la page de connexion et dit que les identifiants sont faux.

Auvezik
France
3 days using the app
Trustpilot replied February 9, 2022

Hi Auvezik, thanks for sharing this with us. Login issues can be resolved by contacting our support team using the following link https://support.trustpilot.com/hc/en-us/requests/new

Though we may not be able to change your 1 star review - we at least try to get you logged in!

Thanks
Trustpilot Team

Edited January 18, 2022

Bis jetzt kann ich die APP nicht richtig einrichten. Ich kann mich auf der Trustpilot Seite einloggen - kein Problem.
Die APP Installieren geht auch. Aber beim Login in die APP erhalte ich die Fehlermeldung, dass E-Mail und Kennwort nicht zusammenpassen. Obwohl meine 2 Faktor Authentifizierung abgefragt wird, also offensichtlich stimmen die Logindaten....wow edit: Support per Chat angeschrieben am Donnerstag...das sind jetzt fast 5 Tage...keine Antwort bis jetzt.

Apple Guru
Austria
2 days using the app
Trustpilot replied January 24, 2022

Hi Apple Guru,

Thank you for sharing your experience with us. We encourage you to contact our support team using this form (https://support.trustpilot.com/hc/en-us/requests/new) to help log into your account.

Thanks,
Trustpilot team

July 22, 2022

Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.

Hemmavid
Sweden
About 2 hours using the app
Trustpilot replied July 22, 2022

Hello Hemmavid,

Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible.

We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free

We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

Kind Regards
Jen - Trustpilot

February 15, 2022

The fact that they only score 2.4 says everything about them. Customer using Trustpilot as a site to review other businesses should be aware of what they're really like. To begin with your business is placed on there inviting reviews whether you like it or not, which in itself is a disgrace - transactions are private between ourselves and our customers unless WE say so, not some random company that's only in it for profit at your expense and the reputation of your business at risk. We had one review claiming we were scammers, simply becuase the customer's order got lost in the mail (we did subsequently refund him). That's clear defamation of character and a libellous remark, but when we asked for help they didn't want to know. We had another which was clearly either from a competitor or had been left in error as it mentioned a member of staff we'd never heard of and a product we'd never sold, yet again Trustpilot refused to remove it. It's absolutely shocking when you have worked hard to build your reputation. On other occasions I've reviewed other businesses and had my reviews rejected because Trustpilot said they were fake. So their system clearly doesn't work and their so called back up support is non-existent, just as others have said. However you want to use your reviews to improve your business, trust Trustpilot at your peril. If anybody needs to be shut down they do.

1stMobile.UK
United Kingdom
17 minutes using the app
Trustpilot replied March 4, 2022

Hi 1st Mobile,

Consumers decide who is reviewed on Trustpilot and we are a platform that hosts the content. A business profile page is automatically created when someone searches for the business's web address on our platform or it can be added from the search results page. Consumers can then start posting reviews about their recent experience with the business. Business profiles are not deleted because consumers put your business on Trustpilot.

As you may know from using our platform both as a business and a reviewer - reviews, if flagged by a business, are temporarily removed while we wait for consumers to provide proof of their experience. Reviews are reinstated to the platform once that proof has been provided.

Reviews are also removed if they breach our guidelines - this can be anything from, the use of offensive language, sharing of personal information, promotional content, or a user having multiple accounts linked to them.

Thanks
Trustpilot Team

March 11, 2023

Werkt totaal niet wil je app instaleren doe je dat dan zie je dat ie gaat instaleren en daar blijft hij op hangen meerdere keren geprobeerd werkt niet

splaza-planet
Netherlands
15 minutes using the app
August 30, 2022

huhghhh guys comon men what happend to this company??? regardless of the bad reviews I still tried to try the app out as I've known it for years too. I can't even download the application, it just keeps on (If a new window doesn't open, click here here) then I click on it and want to add integration, then I come back to a loading page that just won't open. do something about your quality!!!!!!!!! I don't understand what happened to you all of a sudden this isn't you!!

Daffermo
Netherlands
14 minutes using the app
Trustpilot replied September 1, 2022

Hi Daffermo,

Thank you for getting in touch and letting us know that we did not meet your expectations on this occasion.

We’re sorry to hear you’re having issues installing or logging into our app. Our product team has reached out directly to better understand the issue you are experiencing and work to resolve this as quickly as possible.

Alternatively you can always reach out to our Technical Support Team and they’ll be able to investigate this further for you. You can contact our team via this form, a ticket will be created and one of our Trusties will get back to you: https://support.trustpilot.com/hc/en-us/requests/new

We hope to hear from you soon and get your issues resolved.

All the best,
Kerry-Trustpilot

October 14, 2021

disgusting customer service & unfair business practices. Avoid at all costs!!!!!!!!!!!!!!!!!!!!!!!!

Showery.co.uk
United Kingdom
5 minutes using the app
Trustpilot replied November 4, 2021

Hi,

Thank you for sharing this with us, we appreciate feedback in all its forms. Our customer service teams work across multiple departments from Support and Content Integrity to Customer Success. Whilst we try to maintain a very high standard of customer service we understand that some interactions don't work out in our favour. However we do our best to respond to all enquiries made through the contact forms on our website or through our live chat facilities. If you'd like to find out more about our practices, we recommend visiting the legal section of our website, or reaching out directly to us on social media or via email with specific questions.

Thanks,
Trustpilot Team

December 12, 2023

SaveOnCells
Canada
4 months using the app