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Trustpilot Reviews

Turn real customer reviews into traffic, sales, and loyalty.

Free plan available

App highlights

  • Seamless workflow: use directly in Shopify admin

  • Speed tested: low impact to your online store

Key values section

Build more trust in your store

Build a stellar online presence right where shoppers are researching their next purchase.

Turn reviews into revenue

Showcase your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.”

Unlock consumer insights

Discover trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

App details

Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Launch date

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo
Trustpilot Reviews

Trustpilot Reviews

Trustpilot for Shopify

Trustpilot's plugin for Shopify enables merchants to automatically invite customers to leave reviews, and to showcase reviews onsite with a drag-and-drop tool.

Automatically collect customer reviews

  • Lay a solid foundation for your online presence with authentic customer reviews that attract shoppers to your website and Trustpilot profile page.
  • Use our integration to automatically invite customers to leave reviews at key moments in their shopping journey.
  • Grow on Google with verified reviews that count toward Google Seller Ratings. Product reviews enhance and qualify your product pages for review snippets in organic search.

Turn reviews into revenue

  • Showcase reviews across your website when consumers are actively looking to make a purchase decision.
  • Downloadable assets and marketing templates make it easy to leverage reviews across marketing channels
  • Turn your favorite reviews into eye-catching images for all social media platforms — no design skills required.

Unlock real-time consumer insights

  • Get at-a-glance performance metrics and arm yourself with the data behind your reviews and make the most out of your customer feedback.
  • Gauge customer satisfaction in your reviews over time to keep your customers happy. - See analytics segmented by review tags to understand performance in areas that best support your business strategy.
  • Monitor performance against your industry, and uncover where shoppers come from and which search terms drive impressions and traffic, all in one place.
  • Keep customers coming back with an ever-improving product selection. Product Attributes ratings help you understand your products from your customer’s point-of-view.

Launch date

Integrates with

  • Google
  • Facebook
  • Slack
  • Zendesk
  • Mailchimp
  • Klaviyo

Free Plan

Free

  • Claim profile page
  • 100 review invites / mo
  • 2 TrustBox widgets
  • Respond to reviews
  • Drive Google Seller Ratings
  • Basic analytics
  • Web support

Flex Plan

$49/month

  • All of Free
  • Ad-free Trustpilot profile
  • 200 review invites / mo
  • Photo and video
  • Review gallery
  • Product Q&A
  • Marketing assets

Standard Plan

$200/month

billed at $2,400 once per year

  • All of Free
  • Ad-free profile
  • 500 review invites / mo
  • 8 TrustBox widgets
  • Advanced analytics
  • Marketing assets
  • Customer Success support

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

1.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 17% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 9% of ratings are 2 stars
  • 64% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Throne Boss Australia

    Location Australia
    Time spent using app About 1 year

    Trustpilot reviews are valuable for my business, but don't get sucked in, unless you're willing to pay $200+ per month (paid 12 months upfront) just to be able to have YOUR reviews from YOUR customers showing on YOUR website. Trustpilot is a trusted source of reviews and they've helped my business, but they've shut down third party apps from showing YOUR customer reviews on YOUR site. It's easy to collect reviews with Trustpilot but I'd recommend Google reviews so you can show them on your site as you need. For a business that generates social proof, they really should deal better with their customers.

    Developer reply
    August 8, 2022

    Hi Throne Boss Australia,

    Thank you for taking the time to review us.

    We're glad to hear that your business is getting the recognition that it deserves through Trustpilot.

    Trustpilot is a free to use platform. Anyone can use Trustpilot for free, as a business or consumers. While we do offer paid packages for businesses to have access to some of our tools, like analytic functions, Trustpilot is also free to use for all businesses with all its main functions.

    Businesses also have access to our free functions to invite and display Trustpilot score on their website. For more information about the free plan you can find out in the link below: https://support.trustpilot.com/hc/en-us/articles/236051547-How-to-use-Trustpilot-for-free

    As long as you have a Trustpilot Business account you can showcase customer reviews through our pre approved widgets. You can find these in your business account by logging in at https://uk.business.trustpilot.com.

    It's true that it's against our guidelines to display Trustpilot reviews on your website through outside widgets (including "homemade" or third-party). This policy is in place to ensure that businesses don't "cherry-pick" only the best reviews or mis-represent their star rating. This allows us to protect the integrity of Trustpilot stars so that consumers can trust they're always seeing an accurate representation of a business when they see Trustpilot reviews.

    You can read more about our guidelines here: https://legal.trustpilot.com/for-businesses/legal-brand-guidelines

    We hope to see your business continuously grow through the power of reviews.

    If you have any further questions please feel free to contact us here: https://support.trustpilot.com/hc/en-us/requests/new

    Kind regards,
    Kerry-Trustpilot

  • BLN PRINT

    Location Germany
    Time spent using app 9 months

    Poor Support and buggy App. The widget is not editable, since the customize function doesn't work. Since days I don't get any support on my issue. Very dissapointed - Trusted Shops is probably the better option.

    Developer reply
    July 27, 2022

    Hello BLN PRINT

    Thank you for getting in touch with us and giving us your feedback.

    We appreciate you letting us know when we've fallen short of your expectations; so that we can work together to reach a solution. We set high standards for ourselves, and we're sorry that we've not reached that resolution for you as of yet.

    We have a dedicated team with a wealth of knowledge and experience available who are committed to getting this fixed, and I want to reassure you that your case is being treated as a priority by our support team. We will be in touch with you shortly to provide more assistance.

    Kind Regards
    Jen - Trustpilot

  • Hemmavid

    Location Sweden
    Time spent using app About 2 hours

    Wow, this app is not worth the upgrade. The upgrade should be free if anything. I can't belive this is live on the Shopify Appstore like this.

    Developer reply
    July 22, 2022

    Hello Hemmavid,

    Thank you for taking the time to provide this feedback. We appreciate you letting us know when our service isn't meeting your expectations as we want your experience with Trustpilot to be as seamless and accessible as possible.

    We would like to emphasize that our app can absolutely be used for free, with no need to upgrade unless you are looking for additional features. Learn more about all the ways that you can use Trustpilot for free here: https://support.trustpilot.com/hc/en-us/articles/236051547-Use-Trustpilot-for-free

    We would be keen to find out what aspects of the app can be improved, so that we can pass your feedback on to our development team, if you are willing to share this information please submit a support ticket here: https://support.trustpilot.com/hc/en-us/requests/new?ticket_form_id=360001776219

    Kind Regards
    Jen - Trustpilot

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