Twitter , 75 reviews
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Truly terrible integration from the UI to the backend connection with your catalogues. I have products that are out of inventory still showing up, despite having removed them from the Twitter channel. Twitter support did finally respond to my email asking for clarification, but then went silent. I have no choice but to delete this app.
Synced successful, but it's terribly setup. Let's say I have a t-shirt for sale with various sizes and colors. You can't simply go to Twitter and select that shirt, you have to select every color and size imaginable to add it to a product set. It's insane.
Hi Crypto Shirts, thank you for your interest! We understand your concern, but our Twitter Shopping products are still quite early and are still evolving. We will definitely take your feedback into consideration as we continue to improve our product offerings to manage product set and variants better. Thank you!
STILL NOT WORKING, everytime i try to add products through partner connection it brings me right here to the reviews page and no progress is made ever. What is the point?
Hi Tazzianmalik,
Thank you for your interest! We noticed you did successfully sync your product catalog, but haven’t yet created your Product Sets in Twitter Shopping Manager. Please reference our onboarding guide (starting on page 5) for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Insanely awful integration. I have reintegrated five times and still cannot use the app. Really poor.
My account is published and active on Shopify... but my Twitter profile is empty, I can't see nothing. How do I troubleshoot this?
Hi Shelo Nabel USA,
Thank you for reaching out and sorry for the confusion!
Please note that the Profile Spotlight and Twitter Shop are visible to users based in the US on mobile devices (Web support will be rolling out soon).
We're really excited to see you onboard, and please don’t hesitate to reach back out if you still experience any other problems!
Thank you,
Twitter Shopping Support
Does not update feed from the sync. Well I need a hundred characters but see the first few lines it says what I wanted to!
i couldnt even add products. i did not want to maually add products so i chose connect to partner and it just sends me back to shopify its a pointless cycle
Hi Savor the Sweets, thank you so much for reaching out!
Once you connected your account with Twitter, your products should be automatically synced. There is no need to go back to Shopify, and you can continue to stay in Shopping Manager (https://ads.twitter.com/shopping_manager), see all of your products on the "All Products" tab, and follow this instruction (https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv),page 8-10, to create a product set and publish a storefront.
Hopefully the above steps have resolved your issue, please don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
Reached out to help and nobody can figure out how to make this work for me. I'm going in circles. Account is connected but no products so go to products, Shopify and it takes me to the app that says I'm connected then back to the page where I need to add products. Again, click on Partner Connection and go to the app store where it says I'm connected and ... getting nowhere.
Horrible. Stuck in a loop that keeps asking us to install the app. app is and has been installed but still the loop. Not recommended at all.
Hi Grade City Comics LLC,
Thank you for reaching out! We checked your account and saw all of your products were automatically synced and can be found via the “All Products” tab in Twitter Shopping Manager (https://ads.twitter.com/shopping_manager).
We noticed your products have "unavailable" status due to image size compatibility issue. Please refer to the “image_link” section of our product specs guide (https://business.twitter.com/en/help/shopping-specs.html) and ensure that your product image links meet all of the following requirements:
- All images must be in JPG, GIF, WEBP, or PNG format.
- The minimum image size is 500 x 500 px.
- The maximum image file size is 5 MB.
Once the image size issue is resolved, please reference our onboarding guide for next steps and don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you!
https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv
Thank you,
Twitter Shopping Support
Like usual Shopify has apps that never connect to sales channels as they promise. I have been with him for over 7 to 8 months and can only sell on my own online store and nowhere else after hooking up so many times to every sales channel. Nobody at Shopify will help whatsoever.
Hi Google's Gadgets,
Thanks for your interest. We noticed that you have not yet connected your Twitter account using our sales channel. Once you have successfully connected your account, please reference our onboarding guide (starting on page 5) for next steps on how to create a product set and publish your storefront. Don’t hesitate to reach out to us at merchant-support@twitter.com if you have any questions! Thank you! https://twitter.app.box.com/s/w19e6hh1aylyo3j4rdal8vygnq8x6vvv