Reviews (283)

Overall rating
4.8
Counts per rating level
  • 92% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to boost revenue through effective abandoned cart recovery and personalized AI-driven SMS messaging. It's noted for its ease of use, automation features, and seamless Shopify integration. The responsive customer support and compliance with SMS regulations are also appreciated, alongside valuable real-time analytics that enhance customer interactions and sales.

May 25, 2022

Great app, very clean, easy to use and it works. The only problem I ran into was the free plan. the free plan takes 15% of your sales and didn't notice. I would recommend buying the 250mo plan for the 2.5% fee if you do high volume already. This works best for businesses selling low ticket items.

Kegerator USA
United States
About 1 year using the app
TxtCart replied May 26, 2022

Hi there,

Thanks for the kind words and feedback! We hope that you take the time to fully review the apps you install in the future and find the right fit for you. Glad we ...

August 15, 2023

Great sms app for recovering lost sales and providing quick customer support to customers. Very happy with the team and app as a whole.

KALAGIFTING
India
14 days using the app
TxtCart replied August 16, 2023

Thank you for the review and we appreciate your business!

- TxtCart Team

February 7, 2024

So far this app is crushing it for my Shopify store. Recovered 128 subscribers today and the AI is having full blown conversations with customers to convert more sales. This just blew SMS Bump out of the water for me. No more credit loading and custom building. Conversational texting is the only way and set up took 1 minute. Simple, efficient and making me a ton of money. Thank you

Finley.
United States
13 days using the app
TxtCart replied February 9, 2024

So stoked to hear the early success you’re getting and look forward to continuing to work together and further improve the product for awesome brands like yourself!

- Kyle @ ...

November 1, 2023

this app is very effective at recovering abandon checkouts passively

Eloral
Canada
11 days using the app
TxtCart replied November 2, 2023

Short and sweet, love it! Let's crush BFCM sales in 2023.

- Ana from TxtCart

December 5, 2023

As a user of txtCart at The Premium Way, I’m thoroughly impressed by its effectiveness in addressing cart abandonment issues. The tool’s seamless integration with our Shopify store has been a game changer. The most striking feature is the excellent communication system it offers. Unlike other tools, txtCart facilitates genuine two-way interactions, allowing us to engage directly with our ...

The Premium Way
Australia
10 days using the app
TxtCart replied December 7, 2023

A great testimony we greatly appreciate the feedback and summary of success thus far :) Let us know if there's anything else we can do better!

- TxtCart Team

November 12, 2023

Exceptional customer service, so understanding and helpful :)

SerenityCore
Ireland
7 months using the app
TxtCart replied April 8, 2024

Very glad to hear you're happy with the service and support!

- Sara from TxtCart

August 14, 2023

I did helped me boost my revenue by 20%. So far experience was good , looking forward to use it smartly. Customer support is cool

Himalayan Cloud
India
6 days using the app
TxtCart replied August 16, 2023

Appreciate the kind words and testimony of SMS helping boost by 20%. Amazing!

- Rebecca from TxtCart

February 2, 2021

Just signed up after seeing an advertisement. Had some questions and the live chat was very informative and helpful, quick too! Explained exactly how the program works and provided me a 14-day free trial, which I was stoked about! Excited to be with TXT. Abbysapothecaryco.com to the moon!

Abby's Apothecary Co
United States
5 days using the app
TxtCart replied February 4, 2021

Appreciate the review and looking forward to further building our relationship with you and your customers. If you need anything, don’t hesitate to reach out!

- TxtCart ...

September 30, 2023

I wanted to know how to add my contacts to my subscriber list and the answer is not only vague, but it is very inaccurate.
The short answer is you cannot upload a CSV file at all. It must be done for you. Hope they can update the instructions.
The automated response is terrible which leaves the client going in circles to try to find out how to add the contacts by uploading a csv.
The chat human ...

Boudoir Boutique
United States
4 months using the app
TxtCart replied October 1, 2023

Hi there,

We really appreciate the honest feedback and are going to be updating our support docs to accurately reflect the current status of the product. Apologies as we have ...

October 19, 2023

Not for me. I was charged $34, never even made a sale. Im sure its great for websites that has more traffic, but if you are just starting out and building your clientele, there are way more beginner friendly apps out there.

GISEI Media
United States
3 months using the app
TxtCart replied October 21, 2023

Hi,

While we appreciate your review, as discussed in your customer support ticket we have refunded you the full amount. To clarify, you signed up for our starter plan which ...