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Custom Order Status by W3

Custom Order Status by W3

Developed by W3trends Inc.

39 reviews
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Price: $5.99 / month Free Trial: 5 days More info
  • Unlimited Custom Order Statuses
  • Notify Customers and others when status changes (fully customizable email template)
  • Order Lookup Page that allows customers to lookup their order status even if they don't have an account

What does the app do?



The Custom Order Status app allows you to create unlimited custom statuses for your orders. When you create a status, you have the option of notifying the customer of the change as well as any other custom email address you enter (so you can notify your supplier for example).



The app also has an Order Lookup Page that allows your customers to check on the status of their orders, even if they don't have an account in shopify. They simply enter their email address used when they made the order and the order number.

Feature List


  • Installs on any page easily - No knowledge of liquid or programming necessary

  • Create Unlimited Order Statuses

  • Update multiple order statuses at the same time

  • Color code statuses for easy recognition

  • Send emails to customers (or whoever you want) when the status is updated

  • Fully Customizable email templates for every status

  • Fully Customizable Order Lookup Page

  • Allow customers to check their order status without an account

  • Customize Everything


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New Updates! (January 2017)


  • Add Due Dates to Orders

  • Add additional notes to orders for customer and internal use that can be sent via email notifications as well as displayed on the order lookup form

  • Keeps a record of the status changes so you can see when the order status was updated and who received notifications

  • Easily search for orders by date range and order number as well as by custom status

  • View the list of line items on the order without leaving the app

  • Update archived orders as well as open orders

 


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Custom Order Status by W3 reviews

39 reviews
  1. 5 stars (34 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (1 review)
  4. 2 stars (1 review)
  5. 1 star (0 reviews)

This app has fit my needs to a tee. I don't use the app for what it was intended for, instead I use to send emails to my suppliers for my dropship orders. The app is easy to use and allows me to watch order status closely. The support guys are amazing too. Quick customer service and always willing to help out. Bravo guys!

posted

This is the best app I've added to my store since we set up several years ago. We make products that sometimes have longer lead times and this makes keeping all our customers up to date (and our own records in order) really easy.
Highly recommended.
Oh and Justin is amazingly helpful in setting it all up and making minor edits to aesthetics.

posted

Great app but needs more print options in the app, the only option when clicking on the order is to print with the shopify option with all the product images which is not good for large orders
Other than that good app..

posted

This app is a must have if you want to keep organized. Brad and Justin are on their game! They not only respond fast to app questions and issues but they have implimented many of our feature suggestions within 24 hours! W3 has been a pleasure to work with as they truly listen to their users. Solid company with clutch product offerings. You cannot go wrong with this app. The new update blows the last build out of the water in terms of speed, performance, usability and customization. Highly, highly recommended. Cant wait for more updates and more app offerings from this crew. 10/10

posted

OMG!!!! STRONGLY RECOMMENDED... CUTS DOWN ON CALLS... NOW I I GOT MORE TIMES TO FOCUS!! ON BIGGER DREAMS!!! 5 STARS!! ALL THE WAY!!

posted

Works great for keeping track of projects for our design print company. Super fast tech suppose. Had a small question and they responded within minutes.

posted

Very useful App - it fulfills a specific purpose that some merchants need. If you have longer lead times in your fulfillment, this App is a great way to not only keep track of the progress of each customer order, but also (more importantly), keep your customers updated. Customer service was pretty responsive and helpful. You may just need to play around with the formatting of the emails a bit to get what you want, but overall great App.

posted

Because we deal with a lot of preorder lines we were looking for an app that would allow us to create custom order statuses as well as keep customers up to date on arrival dates.

This app does both. Fully customisable statuses as well as email templates. Automatically sends emails when orders are updated to keep customers informed. Makes managing orders a lot easier.

There are a couple of issues that could improve the app if they're worked on. It can be quite slow to load sometimes and it does give you error messages from time to time if you try to do too much in one go.

Other than that, a great app and really useful.

posted

This is a fantastic app! works a treat and has lots of functionality. Keeps orders up to date and cuts down on lots of emails, W3 also modified some aspects to fit my store this was carried out super quick, great service all round, very happy and would highly recommend w3trends to all store owners.

posted

Initially I couldn’t use this app from mobile device only full screen. This was resolved very quickly once I notified the app developer support.

posted
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$5.99 / month
5 days

Support & Sales

W3trends Inc.
713-405-1196
support@w3trends.com
w3trends.com
w3apps.co/orderstatusprivacypolicy.html
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