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Technical support is responsive, thoughtful and professional. Unusual to find app developers who are so conscientious and really do seem to put their clients' needs above their own.
The app works well - does exactly what it claims - and the support is second to none.
Strongly recommend this developer and app.
Thank you so much for your reviews from your two stores. I really appreciate the feedback and I'll keep doing my best.
Does exactly what it says on the tin. But more than this; the support (from Alex, the developer) has been timely, professional, considerate and quite the opposite of self-serving. It is sadly too rare to find app developers who are so conscientious and truly put their clients' needs over their own.
The app works well and the support is second to none.
Well done - and thank you to Zoom Buzz. The Shopify app store needs more dev like you guys.
I downloaded this app to try it, and now, a month later, I am charged $10 for something I'm not using or ever will use.
As you know, the first thing I did when I heard about your experience yesterday was refund your $10.
As you haven't removed your review, please let me explain why your review is so unfair.
I didn't charge you anything directly. You signed up to a billing agreement with Shopify when you installed my app. You committed, to them, to pay monthly for the app if you choose to keep using it beyond the 10-day free trial period. This billing agreement can be terminated at any time by simply uninstalling the app, at which point Shopify only charge you for whatever you've used, to the nearest whole month, one month at a time.
To cancel this agreement and not be charged anything, all you had to do was uninstall the app any time in the first 10 days. You didn't do that.
I checked with Shopify to see if they'd made a mistake. I don't think they did. You installed the app on 1st February. You uninstalled the app on 19th February. 19 days is longer than the 10 day trial period, so you were charged. You could have contacted Shopify if you thought the charge was made in error. You didn't do that.
I appreciate storeowners are stretched and it's easy to forget to uninstall when you get busy with other things. My policy has always been to refund the first month's subscription fee if a storeowner goes a few days over the 10-day trial and contacts me so I can refund any charge. You didn't do that.
I've spent 7 years building my app and I go out of my way to provide a high-quality service to my customers. My ability to continue to provide that service to storeowners is wholly based on that reputation and therefore the reviews I receive. You've given me an immensely damaging 1-star review, based on a Shopify billing policy over which I have no control or influence. The only thing I could have done is refund your $10, which I would have done gladly had you contacted me. Indeed, I did refund your $10 yesterday as soon as I heard about your experience.
Excellent follow up support from Alex. His support videos are also first class and very succinct. Categories Uncomplicated provides excellent structure to a store, especially those with large numbers of categories. Essential for ease of navigation for the customer and SEO.
Thank you for your review. I'll definitely keep making the videos and pushing the app forward.
Outstanding Customer Service - quick and extremely helpful with assistance in installing the app to our shopify theme. Solved an important need for us with the ability to sort and show categories and subcategories in a sidebar list! Thank you and would highly recommend!!!
This app is a life saver because it solves one of the downsides to shopify which is the lack of subcategories. Not only that but it displays a great navigation system based on the category my customers are using and it shows breadcrumbs at the top and better still the developer customized it to my site in a matter of minutes within 24 hours. THANK YOU!!!!
We have used Categories Uncomplicated for many years, since the beginning of our online store, without problems. Everything works perfectly. Recently, we had an issue with the front end online, and Shopify tech support identified the problem as being Categories Uncomplicated. Except it wasn't. Alex, when contacted, jumped right in to help and identified the actual problem. Even though he didn't need to since the issue had nothing to do with him or the app, he still took the time to look at our store and give me the instructions needed to solve the issue.
At the risk of sounding like Bill and Ted, it was most excellent service. I highly recommend this app and company.
Outstanding application. Integration was fast and simple. I have a very large number of SKU's across multiple departments and sub-departments. This application allows my customers to navigate and find my products quickly and with ease. I highly recommend this application. Customer support has been nothing but superior. Alex has always quickly responded with sound advise and when I get stuck he very quickly resolves the issues. If I could give these guys 6 stars I would!
Very useful app that makes people searching through your categories much easier!!! Customer service (Alex) was phenomenal in helping me place the code and fixing a few bugs that we had within our categories.
Honestly one of the best apps.. I use it across multiple Shopify stores. So easy to integrate and does exactly what it says. A must-have if you have many categories.