UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (1,002)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and average order values through its customizable cart thresholds and upsell features. It integrates smoothly with Shopify themes, enhancing cart pages aesthetically and functionally. The drawer cart upsell is noted for its ease of use and brand compatibility. Merchants also praise the responsive support team for efficiently handling installation and customization issues.

December 14, 2024

very good and effective app overall, but incredibly POOR customer service. We are in the most important & lucrative season of the year, there is a small issue we are having with this app. but no concrete support in the past 15 days, this is very very disappointing. so I wouldn't recommend this app unless they improve their customer service!

CarPlayBox
United States
Over 1 year using the app
November 13, 2024

This app has been a major disappointment. UpCart promises increased conversion rates, but the reality is far from it. The app consistently freezes when adding more items, making it frustrating for both store owners and customers. It’s unreliable, and the lack of any custom coding or flexibility leaves much to be desired.

Customer service is practically non-existent. There’s no support from any ...

Simeon Vintage
Netherlands
Over 1 year using the app
February 27, 2025

Extrêmement déçu par le support client et technique.

Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes.

Depuis 4 jours, un problème ...

LE PRATIQUE DU MOTARD
France
6 months using the app
December 9, 2024

Doesn't work- Not a fan of apps that hold my customers ransom in such a way.
5 Days into my Selling Plan trial it disabled all purchases (not just upsells) demanding I get a Selling Plan despite being on the "free" trial for it.

The Poop Coffee
Australia
5 days using the app
AfterSell by Rokt replied December 24, 2024

Hi there!

I took a look at your support ticket, and it seems you may have left this review on the wrong app!

Based on the images you sent us in the support ticket, you must ...

November 12, 2024

Layout is very nice, support is taking forever to fix a simple issue. Our products won't scroll when added to cart. May have to go back to rebuy to get it working how we need to again.

Update: total lack of help

Honey Swim
United States
3 days using the app
February 27, 2025

Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.

Cronez
United States
About 1 hour using the app
October 15, 2024

as other users already written. this app is so buggy, that it destroys your business. it added random products to cart without displaying them, after hours the customer service told me he opened a ticket! sometimes they dont answer! the other day the add to cart button was not working and i made zero sales, till i found out! found every day another error and they charge 50€ for this! uninstalled ...

doyos
Germany
4 days using the app
December 10, 2024

I am extremely dissatisfied with the service. The team provided no individual assistance for coding or app adjustments, instead directing us to self-help articles. Despite configuring the app correctly for our market's currency, it displayed prices in USD instead of AUD, preventing us from making immediate sales.
Unfortunately, the team lacks a development team and suggested we either code the ...

ivory-sydney
United Kingdom
About 3 hours using the app
September 5, 2024

"Disappointing Experience - Lacks Key Features and Poor Support from John"

I had high expectations for UpCart, but it ended up being a big letdown. The platform is missing key features that are crucial for a smooth e-commerce experience. To make matters worse, after I uninstalled it, it left behind a lot of code on my website, which caused unnecessary clutter and required manual clean-up. I ...

Cali Tiger
Australia
3 months using the app
October 3, 2024

Discount codes wont work, sort of like their non existent customer support. I watched their support chatbox for 3 hours with ZERO replies - Pure garbage.

CruiseCrafts
Canada
About 1 month using the app