UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (929)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting average order value and conversion rates through customizable cart features, including a free shipping bar and upsells. It integrates well with various themes and simplifies upsells and cross-sells. Installation and integration are straightforward, and the responsive customer support is noted for effective issue resolution and custom code assistance, enhancing e-commerce operations and checkout experiences.

Edited November 29, 2024

I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.

Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.

Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.

However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!

Simple Germany
Germany
8 months using the app
AfterSell by Rokt replied November 25, 2024

Hi there Simple Germany!

I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.

With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.

UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.

The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.

I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.

Thanks again for your honest review, and we hope to hear from you in the support inbox soon!

- The UpCart Team

September 13, 2024

Michelle immediatly fixed my problem, very happy with the service!

Moon
Belgium
5 months using the app
September 6, 2024

app doesn't 100% synchronize with my store but still, you won't find better app for cart upsells so I fully recommend, try it out on your store. Also big thank you to Jacinda from the support team. She helped me with my problems and was very patient! Great support

Cozylore
Poland
2 months using the app
September 23, 2024

Great support team, and also the app works perfectly for my business. I recommend it!

Power pops! cereal alto en proteina
Mexico
18 days using the app
September 8, 2024

Patti helped me with different things I could not change myself, great patience and dedicated her time to help me with everything I needed. TY

Cozimami
France
27 days using the app
October 20, 2024

Excellent support!

NUOVA TORONTO
Netherlands
3 days using the app
August 11, 2024

Has a few bugs and a sneaky usage fee but overall a great app with amazing customer support

Amira
Ireland
About 1 month using the app
July 29, 2024

Good help from the support team

OhLilly
United Kingdom
About 2 months using the app
August 2, 2022

Works well and definitely boosted conversions/AOV. Customer service is superb and very fast.
Would love to have a HTML section for "Above Upsell" to title the upsell.

Bobovo Jewelry
United States
Over 1 year using the app
May 2, 2024

We were instantly pleased with the integration of quick checkout options (PayPal, Amazon and Apple Pay payment buttons); something many Cart Drawer applications don't provide. Unfortunately UpCart lacks in customisation options; specifically design and style. Almost perfect but still needs more work.

WONDERCRAFT LTD
United Kingdom
8 days using the app