Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting Average Order Value (AOV) and conversion rates with features like a free shipping calculator, add-ons, product recommendations, and upselling. Its professional, user-friendly design is easy to manage and navigate. The customer support is praised for quick responses and technical expertise. Merchants also value its seamless store integration, custom theme compatibility, and customization options. Some report increased revenue due to features like Protected shipping. The multilingual support is also a plus.

January 13, 2024

We use and like Upcart, however the Support is ghosting us, and appears to requires a Slack account rather than their in app support

United States
5 months using the app
March 30, 2024

Très bien sauf que c'est en anglais et ça va trop vite pour moi

24 days using the app
November 26, 2023

This app has many restrictions that aren't told you to you upfront until you discover them yourself and ask the support team (to which their answers are simply, "our app doesn't have control over it"). Free rewards cannot be restricted on cart pages (only sliding cart), and even though I need the order tag to be free of tags, upcart just dominates that space affecting my normal business processes. When asked their response is, "we need that space too". I've only been using this app for a week or so, and not only are the restrictions affecting my processes (customers are literally adding dozens of free rewards with no restrictions), but upcart has been no help in trying to find a solution.

Kpop Omo
United States
16 days using the app
October 4, 2023

Great support, I like the design, it was easy to setup not like other apps similar to this but having only the cart drawer ruins my other upsell app which is currently making me a lot more upsells.

If this app had an option for normal cart then I would keep this app but cart drawer is not an option for my store.

Force of Life
United Kingdom
8 days using the app
Edited February 10, 2024

App is good, but support is useless. They dont even bother to put efforts, reply late and sound uninterested. Look forward to switch if there is a good alternative out there.

6 months using the app
Edited October 2, 2023

I can't express how impressed I am with this app and the exceptional support provided by the Upcart team! Recently, I encountered an incompatibility issue with my theme, but the Upcart team swiftly and efficiently resolved it, offering comprehensive support throughout the process. The impact on our sales has been remarkable since implementing the app.

I do have a suggestion to further enhance the app's functionality: consider adding a feature to suggest discounted upsell products. I believe this addition would significantly boost our conversion rates. I eagerly anticipate future updates and improvements from the Upcart team, given the incredible experience I've had so far. Keep up the fantastic work!

We Basic.
18 days using the app