UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (960)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this cart drawer app for boosting conversion rates and average order values through its customizable features like in-cart upsell options and location-based free shipping thresholds. The app integrates seamlessly with various themes, offering a clean and adaptable interface. Its reliable performance across different markets and responsive customer support, assisting with custom code changes and feature explanations, are also noted benefits.

December 2, 2024

We were experiencing a high volume of customers having issues with their mobile and Ipad purchases because of a Chrome update preventing changes in qtys and not adding upsells.

Patti was very helpful and solved the problem efficiently ( and completely!). We're very happy to be able to get back to normal BFCM sales!

Skwosh
Australia
Almost 2 years using the app
AfterSell by Rokt replied December 9, 2024

We are so thrilled Patti was able to help you! We know how stressful BFCM can be and to be able to get you back to normal sales makes us very proud! Thank you so much for your continued support with our app and we look forward to continuing to grow with you! ❤️

November 12, 2024

Jacinda from UpCart saved the day! I had spent days trying figure out how to combine Buy X, Get Y (Gift with Purchase / Reward Spend Thresholds) with subscriptions and also allow product-level discounts to apply to the subscriptions too. The solution was complex but the gist is to not use Buy X, Get Y in Shopify, but rather make a 100% off product discount with a minimum QTY of 1, make that product hidden from your store, then use UpCart to add the product to your cart. Works perfectly in all scenarios!

Axiology
United States
About 1 year using the app
AfterSell by Rokt replied November 16, 2024

SWEET! Jacinda is pretty fantastic, we're so happy she was able to quickly help you with combining discounts and how to set up free gifts. We know it can be a complicated process and are super glad we could help you get that figured out 😀

October 20, 2024

It is an awesome app. Easily customizable, and has all the different modules I need. It even has subscription upsell modules. We were able to configure the cart drawer exactly how we wanted to and customize it to our brands colors and aesthetic.

Graymatter Labs
United States
Over 1 year using the app
AfterSell by Rokt replied November 5, 2024

We're so happy to hear that you enjoy all the modules UpCart has to offer! We do our best to make UpCart as user friendly and flexible as possible 😀 It's awesome you were able to customize the cart to your brand, it's one of the things we're most proud of with UpCart. Thank you so much for your loyalty and we look forward to continuing to work with you in the future 😁

- Everyone at UpCart

November 13, 2024

Great app, I find it super useful on my store. The support team have also been really helpful.

Bundl Australia
Australia
12 months using the app
AfterSell by Rokt replied November 16, 2024

We're so glad our support team was able to help you and that our app is useful for your store 😀. Thank you for your loyalty and we look forward to seeing your continued success!

October 25, 2024

I had a great experience with Dom from UpCart support! She was incredibly friendly and went out of her way to assist with my concerns. Dom was quick to understand the issues I was facing and worked diligently to resolve most of them. Her attentiveness and willingness to help made the whole process so much smoother. Excellent customer service – thank you, Dom!

SimplyKoolThings
Singapore
7 months using the app
December 9, 2024

Super fast and responsive technical support - they are there when you need them!

Pip Decks
United Kingdom
Over 2 years using the app
AfterSell by Rokt replied December 11, 2024

We're so happy you loved our fast and responsive support! Please let us know if there's anything we can do to make your experience with us even better!!

Edited November 29, 2024

I had originally written a 1-star review because something on my invoice did not add up and I thought UpCart was charging a percentage of my sales.

Their team reached out to me and patiently explained to me their pricing model and how that works. They clarified all of my doubts and it's clear that they really care about their product and having happy customers.

Because of that experience, I'm amending my review to 4 stars. I don't give 5 stars, because I still don't understand why this tool can't be a one-time subscription model regardless of how many orders I have on my shop.

However, if you're looking for a nice cart drawer solution, and don't mind their pricing model, this tool has been a breeze to install and use!

Simple Germany
Germany
8 months using the app
AfterSell by Rokt replied November 25, 2024

Hi there Simple Germany!

I'm really sorry to hear about your poor experience with our pricing! If you have feedback on how we can word the pricing better to reduce confusion, please let us know and we'll do everything in our power to ensure it's clearer in the future.

With that in mind, allow me to explain why UpCart's pricing is structured this way. UpCart isn't just an upselling app, and this is why we don't charge on a per-upsell basis.

UpCart's main value is giving your customers a convenient, always accessible, and easy way to manage their cart while browsing your store. Normally they'd have to load a whole new page (.../cart) to do so, which adds friction to the transaction and may increase churn.

The best way to judge UpCart's impact is by looking at the number of orders generated, since every order interacts with UpCart and gets value from it.

I completely understand the frustration around the pricing, I recommend continuing the conversation with our support team (clicking "I need more help" on the bot will redirect the conversation to our team) so we can help improve your experience with the app.

Thanks again for your honest review, and we hope to hear from you in the support inbox soon!

- The UpCart Team

December 12, 2024

I've had Upcart for about a year now and no problem so far.

It has definitely helped increase sales.

Crest Harbor
United States
6 months using the app
AfterSell by Rokt replied December 22, 2024

Thank you so much for working with us for so long! We know we've made some changes and are so happy to hear you've had no issues with us! Looking forward to continuing to work with you in the future! 😁😁

September 30, 2024

Our experience with UpCart has been excellent! The platform is user-friendly, and the upsell features have been highly effective. Plus, the customer service is super helpful and typically responds quickly.

Zing Bars
United States
About 1 year using the app
AfterSell by Rokt replied November 16, 2024

Excellent!! Thanks for such a nice review! 😁. Super glad you found us easy to use and effective for your upsells, with the addition of great customer service. Thank you so much for trusting us to help you grow your business 😍

October 14, 2024

Great app, really improves my CVR and AOV, very helpful staff who are incredibly responsive and effective. I have used upcart on multiple stores and there has yet to be an issue they could not fix!

Lunaris
Ireland
5 months using the app