UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (1,000)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting conversion rates and average order values through its customizable cart thresholds and upsell features. It integrates smoothly with Shopify themes, enhancing cart pages aesthetically and functionally. The drawer cart upsell is noted for its ease of use and brand compatibility. Merchants also praise the responsive support team for efficiently handling installation and customization issues.

July 17, 2024

Just like others have mentioned your analytics will be all over the place and leaving you in shambles and false readings. Could lose you thousands. They don't really do anything to fix this, nor do they tell you before hand.

Canvas Case
Australia
26 days using the app
April 23, 2024

BE VERY CAREFUL USING THIS APP!!

Will cause double counting in your analytics impacting audience signals and remarking efforts.

When I notified them, they provided an obscure code with no guidance on implementation. When I asked for help, they told me to hire an app developer.

I would think twice before using this app as it will impact your analytics (something we all rely on heavily in e-commerce).

Buddies Pet Shop
Australia
3 months using the app
April 30, 2024

Whilst support does try to help there have been a number of bugs and technical devs are slow to respond / dont work weekends which has caused known issues to persist on site causing bugs.
Also breaks the /cart page and does not work nicely with other apps.

EDIT: They could not even fix my issue for over 2 weeks (their estimate of fix). So I deleted the app.
You take on massive risk giving your cart to an app like this.

Getfish Australia
Australia
8 days using the app
May 22, 2024

App billing cycle and shopify billing cycles don't line up!

shiptopp
France
15 days using the app
AfterSell by Rokt replied May 24, 2024

Hi there, I hope you're having a great day!

This is actually normal behaviour for all apps on the Shopify App store.
App billing cycles and Shopify billing cycles will not line up.

You can read Shopify's documentation on it here in the "App billing cycles" section:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

I hope this clears things up, please reach out to our Customer Support team via the live chats on the bottom right of the app if you have any further questions about Shopify and App billing cycles!

We're more than happy to help clear things up even further.

Have a great week!

- Pierre Gravelle
Customer Support Manager

May 29, 2024

where is the free plan as you mentioned only free trial is available

Woodyfie
India
11 minutes using the app
February 27, 2025

Extrêmement déçu par le support client et technique.

Nous utilisons cette application depuis 8 mois et en avons largement dépendu. Jusqu’à présent, tout fonctionnait bien malgré quelques bugs techniques qui sont apparus au fil du temps. Cependant, l’équipe de l’application n’a jamais vraiment cherché à nous aider, et nous avons dû trouver des solutions par nous-mêmes.

Depuis 4 jours, un problème majeur empêche l’affichage de nos images, du carrousel et de l’affichage mobile, en raison d’un conflit entre l’application et notre thème. Après avoir contacté les développeurs du thème, ils nous confirment que le souci vient de l’application et nous renvoient vers leur support. De leur côté, l’équipe de l’application rejette la responsabilité sur le thème, sans chercher à proposer la moindre solution.

L’assistance est décevante et manque de professionnalisme. L’application est utile, mais lorsqu’un problème survient, il n’y a aucun accompagnement sérieux. Notre taux de conversion a été divisé par trois, et malgré cela, on nous répond simplement que l’application n’a pas changé. Certes, mais lorsqu’on paie pour un service, il est normal qu’il fonctionne ou, à défaut, que l’on nous apporte une solution concrète.

Comme souvent sur Shopify, les thèmes et applications se multiplient pour engranger des profits, mais l’assistance technique est rarement à la hauteur. Ils sollicitent facilement des avis pour gonfler leur note, mais dès qu’un problème sérieux survient, peu d’entre eux se montrent réellement efficaces.

LE PRATIQUE DU MOTARD
France
February 27, 2025

Horrible customer service. Mark made me wait 1 hour and he come up with an generic answer. This is the worst customer service ever. If you are planning to set this up same day stay away and look for another app. Also app didnt integrate with my theme and i cannot find anyone to help me with it.

Cronez
United States
May 9, 2024

Kut app er staat gratis en ineens halen ze het van je rekening af en ik kirjg nieteens mn geld terug

GymNex
Netherlands
29 days using the app
March 7, 2024

Schlechte app die viel zu viel geld verlangt für das was sie kann
außerdem ist stornieren sehr schwer gemacht

Rücken Relax
Germany
About 12 hours using the app
Edited August 21, 2024

I cant see the sales in Shopify and in my meta ads account because of upcard. Very sad

watrfall
Austria
10 months using the app