UpCart—Cart Drawer Cart Upsell

UpCart—Cart Drawer Cart Upsell

Reviews (915)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this cart drawer app for boosting Average Order Value (AOV) and conversion rates through its customizable features and effective upsell options. They praise its ease of use and ability to enhance the shopping experience with custom code support. The support team is noted for being responsive and adept at resolving technical issues, ensuring seamless integration across various themes and devices.

January 17, 2024

I see all these stellar reviews. But we never were able to test it actually. Customer service took forever to finally never help during trial. Were they just waiting for us to be charged and hooked? Not sure. Customer service was arguing with us for no reason. We just wanted exactly what was on the demo store. Don't advertise something you don't implement for customers. I would recommend doing custom work with a good dev. On the long run it would be cheaper.

Pastreez
United States
10 days using the app
May 22, 2024

App billing cycle and shopify billing cycles don't line up!

shiptopp
France
15 days using the app
AfterSell by Rokt replied May 24, 2024

Hi there, I hope you're having a great day!

This is actually normal behaviour for all apps on the Shopify App store.
App billing cycles and Shopify billing cycles will not line up.

You can read Shopify's documentation on it here in the "App billing cycles" section:
https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps

I hope this clears things up, please reach out to our Customer Support team via the live chats on the bottom right of the app if you have any further questions about Shopify and App billing cycles!

We're more than happy to help clear things up even further.

Have a great week!

- Pierre Gravelle
Customer Support Manager

January 30, 2024

App works fine, but we uninstalled it in free trial and still were billed 14.99 weeks later. Thats not good customer service.

Daporeo
United States
8 days using the app
May 29, 2024

where is the free plan as you mentioned only free trial is available

Woodyfie
India
11 minutes using the app
February 14, 2024

Customer service responding to late

Laviedos
Belgium
5 months using the app
May 9, 2024

Kut app er staat gratis en ineens halen ze het van je rekening af en ik kirjg nieteens mn geld terug

GymNex
Netherlands
29 days using the app
March 7, 2024

Schlechte app die viel zu viel geld verlangt für das was sie kann
außerdem ist stornieren sehr schwer gemacht

Rücken Relax
Germany
About 12 hours using the app
Edited August 21, 2024

I cant see the sales in Shopify and in my meta ads account because of upcard. Very sad

watrfall
Austria
10 months using the app
May 5, 2023

Terrible app, messed up completely our store including direct buy links, doesn't work with currency converters, support not replying. A total mess.

Galileo FX
Italy
About 22 hours using the app
AfterSell by Rokt replied May 5, 2023

I am really sorry that you had a negative experience. I believe this bug is being caused by conflict with the currency converter app on your site. There are 10,000+ Shopify Themes and Apps on the market, so there is sometimes a chance that one of these themes/apps breaks UpCart's functionality.

Our team is always here to help though! I have sent you message directly through email and will continue the conversation there.

I will do my best to turn this negative experience into a positive one for you 🙏.

Best,

Armon

Co-founder @ UpCart

April 18, 2024

RYSE
United States
7 days using the app