UpCart—Cart Drawer Cart Upsell
Meets Shopify's highest quality standards for speed, ease of use, and merchant value
Reviews (658)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value the side cart functionality that enhances the shopping experience by allowing easy management of items, potentially increasing sales and AOV. They appreciate the customizable upsell features and the clean, professional design that fits well with existing themes. The customer support team is noted for being responsive and helpful in resolving issues, further enhancing the app's effectiveness and merchant satisfaction.
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1/5 - Disappointing Experience
This app is full of bugs that never seem to get fixed. They promise improvements, but the same issues persist, making it frustrating to use. On top of that, the customer support is terrible – no real solutions. It feels like the developers don’t care about user feedback. Definitely not worth the hassle. Avoid it if you can!
Hi, thanks for your honest review, and we're really sorry for the poor experience you had! 😥
I took a look at your support conversation and identified a few areas where we missed the mark. 🎯 I sent you an email going over each of these points, just know we take your feedback seriously!
Our engineering team is also always hiring to help address the backlog of tickets so that we can prevent things like this from happening.
(See the 4 open positions here: https://www.rokt.com/careers/?teams=AfterSell)
We appreciate your reports, as it helps us keep the app in tip-top shape! 🚀 Both things you reported have been fixed. One was definitely a bug (that's been squashed 🐛) and the other one was more of a programming oversight (which has also been patched ❤️🩹).
Please let us know if there's anything else we can do to improve your experience with the app, thanks so much! 🙌
Incredible support this girl fixed all my problems so fast, she even sent me a loom video on my store and showed exactly what i was doing wrong.
Thank you so much for the kind words! 😊 We’re so glad we could help you out quickly and that the Loom video made things even clearer. We're always here if you need anything else! 🚀💛
Hailey the team are brilliant super supportive and ready to help. I was having an issue with my cart draw. They were support detailed with their investigation and resolved my issue. This happened just before a new product launch too so they saved me going back to the client with disappointing news we would have to delay. 5-stars!!!
Thank you for your amazing review! 🌟 We're so happy to hear that Hailey and the team were able to support you when you needed it most—especially right before your product launch! We know how crucial timing is, and we're thrilled we could help keep everything on track.🤓 If you ever need anything else, we're always here for you. Looking forward to continuing to work with you! 🙏
Good support and admittance to their mistake. Happy with the service.
Thank you for your thoughtful feedback! 😊 We're glad to hear you had a positive experience with our support team and that we could make things right. Owning up to mistakes and making it right is important to us. We're happy you're satisfied with the service! 💬✨
I always recommend this app to fellow biz owners because it's the go to cart customization app I've used that delivers great support and results. Michelle has been very helpful in gathering helpful resources and also sometimes give good suggestions that our business could use. Definitely recommend!
The app works great! When we had a problem John was friendly and very helpful.
Thanks so much for the kind words! 😊 So glad to hear the app’s working well for you, and that John was able to jump in and help out when you needed it. We’ve always got your back—feel free to reach out anytime! 🙌
Great app. Patti from Customer Support was brilliant and helpful and friendly.
The app was recommended by friends and would recommend it to others, especially considering the helpful support team!
Love hearing this—thank you! 😊 So glad Patti was able to help out and made the experience a great one. We’re thrilled the app came recommended, and it means a lot that you’d pass that recommendation along too. Always here if you need anything! 🙌
no question was too much! really quick help from John!
The support team is amazing !
They answer quickly, and help you until the problem is solved !
Thank you so much for the kind words! 💬🙌
We're so glad to hear you had a great experience with our support team 💙
Quick replies and making sure your issue gets fully resolved is what we’re all about! ⚡🛠️
If you ever need anything else, we’re just a message away 😊
Thanks again for your support! 🌟
For me, upcart is the best cart app of all. Really good support and many features that anyone can use to raise conversions and a clean setup
We're super happy to hear that you love UpCart and find it the best cart app out there. ❤️Glad you're enjoying the features, the clean setup, and our support team—we’re always here to help!
Hope you keep crushing it with conversions, and if you ever need anything, just give us a shout! 😊