File Uploads by UploadKit

I have updated this review a couple of times already. I have some issues with features I miss and would like to see in a future upgrade. Most importantly, as one test customer pointed out, the uploaded image is not shown as the main image in the cart when checking out. Instead the general product image is shown. Same issue when moving on to payment. This may create uncertainty for the customer: Did he actually manage to upload his image correctly? But based on my positive experience with the UploadKit customer service - and after having many ideas accepted and implemented - I must say, that they are extremely competent and helpful. And actually that is more important than a few missing features. So I revert to my original judgment - 5 stars. Currently there is no better upload app available.

Our business and website is 100% about offering our customers the ability to customize their products. We've gone through several ways to receive customer's artwork and files and have always had challenges.

We have use various apps and tools to try and receive customer files via our Shopify store. Our implementation was working but I always felt it could be better. Thankfully, I keep looking for a better file upload app and ran across UploadKit.

The app installation was very straightforward no glitches, no code for me to write or insert, it just installed easy. The app controls are also very intuitive and easy to modify. I'd say that the app as designed would serve the need of 99% of store owners without any additional configuration required.

We happen to be that 1% that has very specific rules, requirements and design guidelines that required us to need the app to behave slightly different. We use a lot of apps, some developers are terrible responders, some are average, some are great. Toby and the team at Upload Kit truly deserve another classification: EPIC!
Every question, request, curveball that we threw at them was met with a kind, thoughtful, quick response & solution. Every need fulfilled. The bar has been raised for other app developers.

As for the UploadKit app functionality, we are only scratching the surface but my initial impression is that it is very intuitive and has that perfect balance of features artfully designed so that the user experience is simple, obvious.

If you need to receive files from your customers, look no further than UploadKit. It is the best option without question.

--John
BoardLams.com

Update : Helpdesk got in touch after this review and worked on it. Review updated. Support is never around and doesn't seem to be of assistance when needed. Have an issue with their JS script and have sent a few emails but no update on when the issue is to be resolved.

Best app for custom uploading for the Shopify and the best technical support ever! They will provide you help in 10mins.

Love this application, especially the google drive integration and their amazing support. Thank you very much!

The Support from these guys was off the charts - phenomenal. Thank you for being a fantastic business partner.

Outstanding customer support and a well designed app for file-uploads! Email support is fast and responsive.

Great solution for webstore, easy to manage and the best customer support I have ever encountered. Would recomend!

This app is very good for uploading and customizing photos. Toby, Mary, and the team have been great to work with.

App works a treat and the support provided was fantastic. Helped us achieve our end goal. Cannot recommend enough!