Reviews (93)

Overall rating
4.5
Counts per rating level
  • 90% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
Edited March 10, 2023

I had the best customer service experience with Yassir (Belgium). He was clear, patient, and very knowledgeable. I was so stressed prior to the call, about shipping in Canada and to the States because it is all so new to me. But now, I feel saved from the stress of watching endless youtube videos to find answers. He walked me through every step and sent me some links that will help me get an account manager. I'm truly happy to have such a great person like Yassir to help me out! (long but I needed to pour out my heart)

Mary Queen Trade
Canada
Over 1 year using the app
September 30, 2022

Top Support und unheimlich schnelle Bugfixes oder Anpassungen.
Integration und Nutzung des Dashboards sind Top!

www.valisma.de
Germany
About 1 year using the app
Edited February 12, 2024

Reuben's app support is very thorough.

App works most of the time.

UPS customer service is awful. High % of Mail goes missing or is up to 2 weeks late

Fixaball Ltd. Fixings and Fasteners UK
United Kingdom
10 months using the app
August 25, 2023

Ruben consistently provides us with effective solutions to our problems. His advice is prompt and valuable, helping us overcome the issues we face. We greatly appreciate his assistance and support. Thank you, Ruben!

Larchives
United Kingdom
9 months using the app
May 13, 2023

great app and great support, always answered my tickets within 24 hours and problems were solved quickly, thanks

CSTech
Portugal
9 months using the app
April 6, 2023

Great customer service and the app works great ... hope they can create a sub-users account @ Highly recommended !!!

DaRoAn
Spain
7 months using the app
October 13, 2022

Great app to automate the shipping process with UPS. The support is great and helps you with all your needs!

Star Naming
Germany
6 months using the app
Edited March 28, 2023

This app has massively helped us streamline shipping items with UPS. In just a few clicks you can create a label, as the address from each order automatically flows in from Shopify. We managed to set up the postage labels to print with our Dymo 4XL. You can also set it so a specific shipping option on Shopify corresponds with a shipping option in this app, but we always change this ourselves. The shipping options on the app are slightly confusing, apart from the "Standard" one. For example, Next Day option is named as "UPS Worldwide Saver / Express Saver", which is what the customer sees when they get tracking. As the "UPS Express" is the faster Next Day option which costs more. At this moment I believe you are also not able to mark the order for pickup, you have to drop it off at an Access Point etc.

Overall this is a very useful app, which will save you so much time. Support is very quick to reply and is making the app better all the time...

Broadleys
United Kingdom
6 months using the app
December 16, 2022

The only shipping app that has all UPS capabilities for your Shopify store with an excellent support. Highly recommend if you use UPS!

CASSAROKIDS
United States
4 months using the app
October 11, 2022

Great app and great customer service. Ruben helpt me out very well. Really professional. Just what i needed.

NYI Watches
Netherlands
4 months using the app