Upsell & Cross Sell — Selleasy

EDIT 07 Oct 2024: Updating my review below from 2 stars to 5 stars based on response from App Support received today (in 'quotes' below)... really appreciate the effort and accept your response as more than satisfactory. I will look to reinstall the App soon, and will take you up on the offer of support for customisation then.

[Quote] I would like to clarify that since the billing is under Shopify's control and we do not have a way to check if the app is enabled or disabled in a store, the app's charges will continue as long as the app is installed in the store. This is the nature of apps in the Shopify app store, and unfortunately, it is out of our control.

We completely understand your concern that you have not been using our app, and we are willing to process the refund. We are also more than willing to customize the app widgets for you to suit your needs, as we regularly do for our other customers when they reach out to us via live chat, Zoom call, or email.

The contact details are readily available on the app's help page and in the Shopify app store, as shown in the screenshots below. [Endquote]

Original review: Limited features, doesn't offer the flexibility needed. While I did get some increases to cart value, I had more abandoned carts where this app showed than without the app... the pop-up is too large and intrusive and not crystal clear what a user needs to do to continue with their purchase. Don't agree with the pricing plan, you're charged even when you have nothing deployed in the app, you start to get billed once you go over 50 orders in a month, just for having the app installed, even when no upsells, cross sells, etc have been activated. Lastly, I uninstalled the app but I am still being charged and there's no customer support email / link. If I am charged again next month while I don't even have the app installed, I will be seeking a full refund.

This has helped us to increase our sales, especially on smaller, new products. The chat function is great and they are very responsive. They made quick changes upon our requests.

Helpful app with lots of features. Great free plan and trial options. Needed a bit of help and received extremely fast responses and fixes from Mani.

We've been using Upsell & Cross Sell - Selleasy for over three years, and it has significantly boosted our upselling, adding thousands of dollars to our revenue. The customer service is top-notch, always striving to improve and providing quick answers via online chat.

If you haven't tried Selleasy yet, I highly recommend it. There's no charge to get started, and the benefits are substantial.

Really happy with the app. Had one minor issue but was quickly resolved thanks to Dhinakar from the customer service :-) Would recommend this app!

Great App! I have the booking and other optionals they offer. I enjoy the free version as I am still growing my e-commerence. When I needed help it was easy to schedule a zoom call. Kavishan was very knowledgable and showed me better ways to use their features. Thank you.

Have been using this app for ages, and generally speaking it just runs along in the background without issue. Today I had a small problem, partly self-inflicted with some liquid tinkering, so needed support to move the Add-On widget back to the correct spot. This took no time at all, instant support via chat, and solved in about 10 minutes. Very happy with the app, but more importantly, the support is there when needed.

The app is easy to use, adding products etc... I had a difficulty to get it showing on my site so I reached out to customer service and it was fixed in a matter of minutes. Amazing customer service.

This app has helped us increase AOV significantly. Loved the customer service, especially Trissha was amazing and helped us integrate the app into our custom theme. Would highly recommend!

Excellent app and very easy to instal and customize. The prices are great for starting business too. Suki from customer support was very helpful when I had some questions and the best part, all via zoom!
Very recommended app