SpurIT Sales Pop‑up Discount

SpurIT Sales Pop‑up Discount

Reviews (199)

Overall rating
4.2
Counts per rating level
  • 52% of ratings are 5 stars
  • 36% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for boosting sales and customer retention through effective promotions and discounts. It's easy to set up, with a user-friendly interface and customizable features like automatic discounts for email signups and interaction-based pop-ups. The free tier is beneficial for small budgets, and it performs reliably on both desktop and mobile. Customer support is also highlighted for its responsiveness and efficiency.

May 29, 2023

BEWARE! Do not use this app! Even after we disabled it, customers were able to get discounts on products we had to then allow. Support was incredibly defensive, unhelpful, rude and not willing to assist. After lots of fighting, they eventually realized there is an issue with their app and that they were at fault and their dev guys are now working on it. Still not resolved. Incredibly arrogant "support" and an embarrassment to say the least. I am still waiting from them.

Tweenology
South Africa
Almost 2 years using the app
SpurIT LLC replied June 6, 2023

We are sorry to hear you had a frustrating experience. Our team was unable to reproduce your case. We requested access to your store to identify which app activated the discount, because this could be any of the several apps installed on your store. Please drop us a line at your convenience. Hope to hear from you soon to resolve the issue!

January 12, 2017

Absolutely horrible customer service...not easy to use and they provide no help

Buckin Wild Designs
United States
About 1 month using the app
April 28, 2016

Yea this was easy to install. Nothing fancy though. If you want a professional looking pop up go elsewhere. Why the one star? I emailed them because it advertises the pop up to show up if someone leaves their cart and yet it was popping up over my welcome pop up. That's not all, rather than help me get it set up the developer told me I had to pay them $35 for a free app to configure it to my site. Like I said...go elsewhere!

Real Rocknrolla Music Blog Clothing Store
United States
24 days using the app
May 25, 2017

I installed this, but never really used it. So, after a few weeks, I uninstalled it. Then I received an email from the developers telling me about "what needs to be done additionally after the uninstallation of the app". The email had a link to a FAQ - lots of tracking code in the email link, but the link was broken.

I asked them to send me the actual FAQ document, but they sent another link - still broken. (Apparently, the URL of the App has changed in the Shopify Apps store, but the developers haven't kept up with their links).

I wasn't going to use the App or pay them any money anyway, but now I'm pretty happy that I made that decision!!

Modern Hip
United States
22 days using the app
January 24, 2017

I WOULD absolutely RECOMMEND them! %100 use this app,download it NOW!

- THE one star is to grab peoples attention... DID it work? SWEET check out my store.

Stickerwinner
United States
17 days using the app
August 24, 2017

LIARS, using the free version and ONLY the free version. They are charging me 19.95.

Liars liar liars, scammers. Worst app and worst support ever.

Evlitegroup
United States
16 days using the app
May 4, 2020

Terrible. so hard to use and they don't save your entries in case you want to come back. There is no way to simply change a background color you have to choose red blue and yellow gradients?

Dainty Mary
Germany
7 days using the app
SpurIT LLC replied May 5, 2020

Thanks for your feedback. We tried to contact you via email and over the phone but didn't receive any response yet. Please drop us a line at your convenience in order to discuss the situation. Hope to hear from you soon! :)

September 2, 2019

The App does not show up as planned and then offers double discounts in the shopping cart. Reached out for support and they referred me to shopify. The You Tube Video does not match back to the apps functionality.

Prince of Scots
United States
5 days using the app
SpurIT LLC replied September 3, 2019

We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you.
Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to fix the issue immediately.

November 7, 2018

Have to uninstall since the pop up only shows on the first visit even though I set it up to show on each visit.

Moderninity
United States
4 days using the app
July 24, 2019

WARNING! This app WILL leave garbage in your code after uninstall. I've spent the last few days trying to clean up my code after installing and subsequently uninstalling this app when it didn't meet my needs. The uninstall is NOT complete when removed, and the developer's instructions when contacted are also NOT complete.

Yieldings
United States
About 2 hours using the app
SpurIT LLC replied July 25, 2019

We're very sorry to hear that you've run into an issue with our app, and we would really like to look into this further for you.
Whenever convenient for you, please respond to our email and let us know when we can connect with you over the phone in order to solve this issue. Again, we are very sorry for any inconvenience this has caused and would like to fix the issue immediately.