USAdrop‑Global Dropshipping , 129 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate this dropshipping app for its seamless integration with Shopify and extensive product catalog. It's praised for automating order processing, offering quick shipping options, and providing responsive customer support. Merchants value the personal agents assigned to them and the free service for the first 50 sales. The app also supports direct video creation from suppliers, aiding in brand building.
Refine
-
By rating
I recently started with USAdrop and I am shocked at the level of serivce of this platform so far. Daisy H is my agent and she is always very kind and helpful and responds within a matter of minutes every time. Thanks a bunch!
Thank you very much for your high evaluation of us,. We like to always keep pushing forward with our customer satisfaction. I hope you and Daisy can always maintain friendly communication. Thank you again for your affirmation!
Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.
Dear friend
We extend yet another apology for the lack of communication and service provided by your agent.
Our Customer care department here at USAdrop are investigating what caused such decay in service.
This lack of transparency and communication is not tolerable by any means and quite unexpected as it only hurts our business as much as it hurts yours.
We do ask for your patience for the time being, as we look into the matter with the Agent.
Please expect to hear from us soon, as we do intend to see this situation cleared up as soon as possible
Once again we sincerely apologize for this mishap
USAdrop support team
This is the worst service I´ve ever used. Tracking can´t be copied or hasn´t been provided even when I asked several times. They lied about the shipping service. I would not recommend this app.
Dear friend
First of all, I am very sorry for causing you trouble, but please believe in our sincerity. The shipping time of most of our orders are within the timeliness we advertise, and there is no fraud. There will indeed be some force majeure factors during the transportation process, and we are very sorry for the delay in your order. We would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
In my opinion USAdrop is the best platform where to provide for your dropshipping business. Every one of my orders arrives on time.
Thank you so much for your kind words. Hearing such a compliment regarding our service makes us very happy. We aspire to improve in order to provide you with an outstanding dropshipping experience.
I do not recommend this app to anyone starting a business, they advertise 2-7 business days shipping but this is not accurate. I listed the product to my store that have the 2-7 business days because they stated that the products are in US warehouse which is a lie I have order 15 days already to be delivered and not even update from their carrier. Please avoid this fake advertise app.
We apologize for this unpleasant experience and we will take it seriously!
Our team will assist you in identifying the specific reasons, as well as find a way to reduce your losses. Likewise, your sales agent is actively communicating with you, hoping to get a response from you.
If you have any other questions, please contact our official email: info@usadrop.com, USAdrop will serve you wholeheartedly
I had to change my review. The items never came in 5-8 days as claimed. I had a product delivered to my home and the "card" that was inside was awful quality.
Hello PlentiCove,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you! For the shipping time, Heidi will follow up.
Again, sorry for your troubles.
Have a great day!
I would highly recommend this app.I'd love to thank Cecilia for her patience,her help.I was clueless i was stuck ,i was stressed,she took her time and explained everything to me from a to z.she's the best agent anyone could ask for.USADROP IS CREME DE LA CREME.Hopefully she gets noticed for her hard work.She's the ultimate best agent ever.I'm very lucky to have an agent as Cecilia.Shes such a kind,calm soul.I wish you all the best,Cecilia cause the best deserve the best.USADROP OR NO DROP,USADROP = THE BEST OF THE BEST.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
Great customer service and plenty of great offers.I’m extremely happy with this supplier please do use them
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
The agents/customer service were quite slow, which is very detrimental when it comes to fulfillments and updates
Hello Market Thrill,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!
How do I cancel this. I have to cancel my customer's order and refund their money because there is no customer service from usadrop. Emails give me the run a round and whatsap gets no response. I'm totally devastated because this company came highly recommended.
Hello Brand63,
We are truly sorry for your poor experience with USAdrop.
We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you!
Again, sorry for your troubles.
Have a great day!