UserLoop Customer Surveys

UserLoop Customer Surveys

by UserLoop

Understand your customers with checkout and email surveys.

5.0 of 5 stars(2 reviews)

Smart Checkout Surveys

Survey customers right from your Shopify Order Confirmation page. Discover which marketing channels are driving the most revenue.

Post Purchase Email Surveys

Automatically email customers when they receive their orders. Customize your survey's questions, colors and logo to match your brand.

Analytics to Increase Revenue

Monitor Customer Satisfaction, fix issues & get more positive ratings. Get the true picture of which marketing channels are performing.


About UserLoop Customer Surveys

UserLoop is the customer survey app that helps you understand which marketing campaigns are performing and gets you more positive reviews.

It’s easy to install and you could be getting your first customer responses within 1 minute.

UserLoop lets you create two powerful kinds of post purchase survey…

  • Checkout Page Surveys. Add a survey directly to your Shopify checkout page. Find out which marketing campaigns are driving customers to your store.

  • Email Surveys. UserLoop can automatically send an email survey to your customers after placing an order or abandoning their cart. Get more positive reviews and customer feedback.

Our high-performing 1 click surveys are designed to get you more customer feedback than traditional surveys, helping you understand what your customers really want.

You can totally customize your surveys to match your brand with custom logos, colors, questions and even your own reaction emojis.

UserLoop is deeply integrated with Shopify, and shows all your customer, order and revenue data right next to your survey responses - giving you the complete picture of each customer and helping you identify trends.

UserLoop doesn’t require you to change your theme or do any coding, simply install the app and you’re ready to go.

How it works

  1. UserLoop shows a survey directly on your order confirmation page. This is a great opportunity to ask how customers heard about you. Discover which marketing channels are performing.

  2. UserLoop then sends an email survey to your customers after they complete an order or abandon their checkout. You can customize how and when these surveys are sent.

  3. When customers respond to your email survey, happy customers are sent to your favourite review sites to leave you a positive review.

  4. Unhappy customers are asked for more information through UserLoop so you can resolve issues privately. Avoid customers leaving negative reviews on public review sites and social media by resolving issues in private.

  5. UserLoop tracks your Customer Satisfaction Score (CSAT) automatically, making it easy to see how happy your customers are at any time.

Features

  • Customize surveys with your own logo and content

  • Customize your question and answer options

  • Create custom emoji reactions to match your brand, or use one of our templates

  • Customize the trigger rules for when email surveys are sent.

  • UserLoop can automatically redirect happy customers to your favourite review sites.

  • Enable abandoned cart surveys to discover why customers abandoned your checkout.

  • Analytics track ratings and customer sentiment over time.

  • See all your Shopify customer, order and revenue data right next to every response.

Integrates with

  • Slack,
  • Google Reviews,
  • Truspilot Reviews,
  • Yelp Reviews,
  • Facebook Reviews,
  • Zapier Integration

Media gallery

Support

Free

Free

  • Up to 50 Emails / Month

Starter

$9.99/month

  • Up to 200 Emails / Month

Scale

$34.99/month

  • Up to 1,000 Emails / Month

Premium

$99/month

  • Up to 5,000 Emails / Month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

5.0 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    100% of ratings are 5 stars
    (2)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)

Most recent reviews

Successful Pursuits

App is easy to install and set up, great customer service. Very fast to respond to chat, helped me with all of my questions. Looking forward to hearing from my customers.

Kidzconnectsa

just installed it so far so good easy to install easy to use thanks for a user friendly app will definetly test it

Developer reply

March 26, 2021

Thanks so much for trying out UserLoop, excited to help you get set up and start getting lots more reviews!