Utterbond Subscriptions App

Update 11/9/22: Trying unsuccessfully to use this by having one variant of a product be a subscription, and another variant not. It's never worked properly. Still experiencing the problem of our time zones and having to wait 24 hours for a response, only to send a reply and wait another 24 hours. This exact issue is also a problem for another Shopify store I have, and when trying to fix that issue their team couldn't figure out how to get in as a collaborator to give support. After their "fix" a couple of days ago, all looked good on the front end (finally), but when customers started buying the subscription it took their orders but failed to create a subscription plan for them nor retain their payment info. So now I have to track them all down and figure out some kind of workaround. And this is all on the paid version of this app. Update: Cautiously raising my review to 4 after support has finally actually read my detailed issue carefully and fixed the malfunctioning code. When this app works, it is exactly what I need, especially because it is one of the only subscription apps that allows the customer to check out natively within Shopify. I am crossing my fingers it continues to work from now on, and in a couple of months if things have remained issue free I will update to 5 stars. Previous: This app is having a major code glitch through a huge subscription product launch. Support doesn't read my notes carefully and sends responses that don't address the issue. The time difference means waiting 24 hours for a ticket response. The offer of a support call only offers me appointments in the dead middle of the night for my time zone. I am beyond frustrated, and wasting hours of my (and staff) time for the last two days of this launch because we have to babysit the plan, which keeps changing its own settings everytime it is purchased, causing it to malfunction.

Fast customer service and support when I needed help with some customization, they requested access and fixed the issue almost immediately. Generous trial period too.

アプリ内言語設定で日本語にできます。デザインもシンプルでプロダクトページにサブスクウィジェットを表示しないようにしたかったのと、アカウントページ内のタブ配置を調整したかったのでサポートに連絡したところその日のうちに無料で調整していただきました。（英語サポート）ありがとうございます。

Parfait, le service client est très réactif, je recommande cette application. Le tarif est aussi très correct !!

Incredible support, fast response (10-15 minutes), quick and quality resolutions to implementation/theme styling and migration of active subscriptions.

IMHO this is one of the best, if not the best, subscription app for Shopify. Has rich functionality and as the name suggests provides a very native experience for both customers and shop owners consistent with rest of Shopify. Support team is also super helpful and very responsive.

App is buggy and support is unreliable. We've run into frequent issues, such as the app skipping months of a subscription randomly and lack of functionality limiting us from editing subscriptions that are paid in advance. I've sent in support tickets but haven't received any help. 5/24/22 Update — The app developer reached out and asked me to remove my 2 star review, but still hasn't helped with my issues. The monthly subscription that was previously skipping entire months is now charging the customer for a full year, each month.

Sservice has been responsive and helpful so far. I haven't had the app on my site for long, but so far its doing everything I am asking it to.

Great app to handle subscriptions in your business. Also very fast and professional customer support. Thank you for this nice app!

Customer service responded quickly and helped me resolve all the conflicts that were occurring with my store's Theme. Very impressed on the response time and their ability to ensure compatibility with highly customized Themes. Thank you for all your support!