Utterbond Subscriptions App

Utterbond Subscriptions App

Reviews (119)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex subscription models, noting its user-friendly interface and ability to support various plans like monthly and quarterly. They appreciate its seamless Shopify integration and efficient handling of custom themes. The app's performance is praised for its quick setup and efficiency, with a standout feature being the responsive and personalized customer support. Merchants find the pricing reasonable, especially as it offers value by not charging fees on single subscriptions under certain plans.

May 26, 2022

We've began to use Native Subscriptions to offer our products in a new and modern way. Our goal is to make it easier on our customers and ourselves. So far so good! We are looking forward to continuing to develop our services with this app and use it to the full potential.

The Meeting Place on Market
United States
4 months using the app
August 13, 2021

This app is perfect and works for subscriptions. ALSO the support team is absolutely amazing, messaged me back within minutes every time and fixed every single one of my issues. I emailed them 10 different times with 10 different things i needed changed or fixed and they answered and got them fixed in minutes. 100/10 AMAZING STAFF IN LOVE WITH THIS SUPPORT TEAM. If you need a subscription app PLEASE download this one.

Cigar Cave Lounge
United States
4 days using the app
March 31, 2021

The team has been very supportive. Have had a couple of subscriptions so that's a good start :) Hopefully I come across not problems in the future.

Rich Skxn
United Kingdom
4 days using the app
July 16, 2021

Had this app for almost 4 months and everything was great. Then all of a sudden this app canceled all my subscriptions and spent a whole day trying to figure out why. They told me because I had it set to only one month but that made no sense since this is the 4th month using it with no problems. Then they tried to undo there mess and caused a bigger mess charging my customers twice and me spending the night refunding and canceling orders. Beware of this I now have a lot of angry customers that are now canceling there boxes for good which this is money we are loosing.

Glitter Delight LLC
United States
3 months using the app
Utterbond replied September 3, 2021

We are sorry for the inconvenience that you have faced.
We are communicating with the Shopify support team concerning the issue that you have faced. That issue was not from our side. It was a Shopify issue.
We have already shared the Shopify conversation regarding the issue that you faced. If you still face any issues then please contact us in live chat or email us at support@thimatic.com

Thank you
Jack P

Edited March 19, 2021

it's really a great app it has solved my purpose and support is a major part I got from the native app team

Magazinecafe01
United States
3 days using the app
June 29, 2023

We are new to this app and had a little difficulty with the setup. We reached out to customer support and was able to chat with Jigs P - he was very helpful and responded quickly with a resolution. This app will be very helpful to our store.

odefenses
United States
2 days using the app
Utterbond replied July 13, 2023

Thank you for your kind words. We’re grateful for your amazing feedback.

Do get in touch with us for any queries through in-app chat or email us at support@webcontrive.com, we are always happy to help you.

June 16, 2021

Everything I need in one package! The subscription was kinda hard to set up at first, but the support is super fast to respond and very professional. They fixed everything for me and also installed the app for me. Even with special specifications, they can adapt it on the fly and it was super fast. I can wholeheartedly recommend this app. My only nitpick is they changed their pricing, business was the beginner package, but for this support and functionality, I gladly pay this price. My only wish would be a 6 subscription plan instead of only 3 for the middle package.

CLEAN FITNESS
Germany
1 day using the app
April 18, 2023

WOW, instant email reply on Sunday night! Great service even when I use the free plan! I would recommend it!

MakyNailSupply
United States
1 day using the app
Utterbond replied May 17, 2023

Thanks for sharing your awesome experience with us. Your review and satisfaction mean the world to us! :) :)

Do get in touch for any queries at support@webcontrive.com and in-app live chat, we are always happy to help you.

July 20, 2023

Customer service is amazing and help with the installation process. Now everything is working so is time to see how the app works :)

GeekMadness
United States
About 20 hours using the app
Utterbond replied July 31, 2023

We are grateful to hear such kind words and to see that you are enjoying your experience with our app, Thank you very much for sharing great feedback with us!!!

For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you.

September 21, 2021

A fantastic app, fantastic support. So glad I found this. Needed help with install and had it done within the hour.

3 Leaf Tea
United States
About 20 hours using the app