Utterbond Subscriptions App

Utterbond Subscriptions App

Reviews (119)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for managing complex subscription models, noting its user-friendly interface and ability to support various plans like monthly and quarterly. They appreciate its seamless Shopify integration and efficient handling of custom themes. The app's performance is praised for its quick setup and efficiency, with a standout feature being the responsive and personalized customer support. Merchants find the pricing reasonable, especially as it offers value by not charging fees on single subscriptions under certain plans.

June 27, 2023

Great support! I had a small issue, and the team was happy to help me out. Nice, clean app and easy to use.

Renda
Australia
About 8 hours using the app
Utterbond replied June 29, 2023

Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app.

For further queries, feel free to contact us via our app-in chat or email us at support@webcontrive.com, we are always happy to help you.

May 4, 2022

WARNING! DO NOT USE AND IGNORE THE FAKE POSITIVE REVIEWS! This app has so many bugs that literally destroyed my theme, after customer service heard me question if they are still in beta and testing the system they immediately called me using a video app. They admitted that every installation requires tweaking, and everyone who installs this may need customer support to make the system work just for them. That's not the worst part. The worst part is that my theme code is now destroyed, i can't delete some customers because it says that customer is a subscriber. This is after canceling the subscription order, deleting the order, unsubscriber in the native subscriber app's end, and more! Still to this day I can't delete that customer profile and Native Subscriber blamed it on Shopify. Now im on chat with Shopify and they said its Native Subscribers code causing the issue. Then Native subscriber said its Shopify. WOW. Meanwhile my theme of a brand new site is destroyed. Run away. Do not use

Phoenix Aurelius Research Academy
United States
3 days using the app
Utterbond replied May 4, 2022

Hi, We are really sorry for the problem you have faced. As we explained you in support call that you can not delete that customer because they already placed normal order or subscription order so this is not any app issue it is Shopify by default and Shopify support also told you this. If customer place any single order then also you can't delete that customer till you delete their orders. And as we checked you have installed multiple apps that is why the you faced other design issue. So please let us know if you still face any problem because of our we are happy to assist you anytime. Looking forward for your reply. Hope you understand our concern. Thank you

September 13, 2023

Great app, works straight away. The customer support is second to none. Really good experience here!

Coquettish Lashes
Australia
About 1 hour using the app
Utterbond replied September 18, 2023

Thanks a lot for taking your precious time to share your great feedback with us!!!!!!!!!!

Do get in touch if you have any queries at support@webcontrive.com or through in-app live chat, we are always happy to help you.

January 4, 2023

MUCH BETTER THAN THE COMPETITORS and the support team area amazing. Very quick and efficient. Couldn't be happier with the price and everything

Mi Eyes
United Kingdom
About 1 hour using the app
Utterbond replied January 16, 2023

Thank you very much for taking your precious time to share your valuable experience with our service and app!!

For any queries, feel free to contact us at support@webcontrive.com or via in-app live chat, we are always happy to help you

April 29, 2021

So far I have loved the customer service! The only thing I hope to be able to do is add what the total price is with the discount monthly on the product page. It was a reason that I chose this app but it's not available quite yet. I will update!

Blessed by Elderberries
United States
About 1 hour using the app
September 5, 2023

Amazing, amazing customer service, great features!

SugarFam
Netherlands
37 minutes using the app
Utterbond replied September 11, 2023

Thanks for placing your trust in us and your willingness to share your experience. It is always rewarding to hear kind words. :)

For any queries, feel free to contact us through in-app chat or email us at support@webcontrive.com, we are always happy to help you.

June 17, 2021

I had a small hiccup setting everything up but I reached out to customer support and immediately had a response and my issue was resolved. Very pleased with everything so far!

KK Custom Tumblers & Turners
United States
2 minutes using the app
July 5, 2021

Probably the best support I have ever received from a shopify app. Because of this, we'll definitely be a long time customer, thank you.

OBRO
Canada
Edited October 28, 2024

Movement Assessment Technologies
Australia
About 1 year using the app
Utterbond replied August 14, 2023

Thank you very much for sharing your great experience with our app & service, It means a world to us. 🙂

Do get in touch for any queries at support@webcontrive.com or through in-app live chat. We are always happy to help you.