Utterbond Subscriptions App

Utterbond Subscriptions App

Reviews (126)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this subscription app for its cost-effectiveness and lack of additional fees under certain plans. It supports various business models and subscription types, offering a user-friendly interface with extensive customization options. The app is noted for its reliable performance and seamless integration. Customer support is highly regarded for its responsiveness and helpfulness, available through channels like Slack and live chat.

Edited September 25, 2024

Great app, they don't take any fee on the single subscription if you have a plan with them. very fair.
Moreover I needed help with the app and they solved everything within 1 day. excellent assistance.
suggested

NINJABIT
Italy
6 days using the app
Utterbond replied November 21, 2024

We sincerely appreciate you sharing your great experience with our app and service! Your feedback is invaluable to us. 😊

For any questions or assistance, please reach out to us at support@utterbond.com or via our in-app live chat. We're always here to support you!

September 3, 2024

Great app with excellent customer service!

Burning Kiln Winery
Canada
Over 3 years using the app
Utterbond replied November 21, 2024

Thanks for placing your trust in us and your willingness to share your experience. It is always rewarding to hear kind words. :)

For any queries, feel free to contact us through in-app chat or email us at support@utterbond.com, we are always happy to help you.

October 3, 2024

Great customer service

SugaVida
United Kingdom
7 months using the app
Utterbond replied November 21, 2024

Thank you so much for sharing great experience with us, Your feedback are valuable to us!

Don't hesitate to reach out through support@utterbond.com or our in-app live chat, if you have any queries. Thank you for being our valued user! 😊

June 27, 2024

I installed this app yesterday and have had so much support since. We have a tricky business model that we have been having difficulty to enable a subscription service for (we tried a few Subscription apps, asked around for help, and scoured the app store for one to suit our needs - to no avail). After asking some initial questions on the Utterbond online support, Paresh invited us to Slack for instant messaging and has been so helpful. He has even handled the back-end of our online store to straighten out issues that we could not solve. We have made personal requests to the software to suit our needs - they have added and removed some features for us instantly, and given us an estimate of a few days to add some new features. I couldn't recommend this app enough. Thank you for all your help

Pheasants Hill Farm
United Kingdom
11 days using the app
Utterbond replied November 21, 2024

Thank you very much for sharing the great feedback with us!!! We are happy to see that our app match your need and you are happy with our app & service!!!!

For any queries, feel free to contact us at support@utterbond.com or via in-app live chat, we are always happy to help you.

July 3, 2024

Contact staff were super helpful!

Sodii Hydration
Australia
Almost 2 years using the app
Utterbond replied November 21, 2024

Thanks for placing your trust in us and your willingness to share your experience. It is always rewarding to hear kind words. :)

For any queries, feel free to contact us through in-app chat or email us at support@utterbond.com, we are always happy to help you.

Edited June 24, 2024

Please note that I have updated my review a few times. The only thing holding back this review from a 5-star status is the lack of a fully functional analytics or reporting dash. I spend a minimum of one hour per day making my own reports, and the comprehensive monthly report takes me about 5 hours. Additionally, there continue to be support issues with regard to certain payment methods; it would be best if the system limited guests to only use payment types that are 100% supported - but it is unclear which those are. Overall, though, a good app and a good support team - they just need to focus on the issues that are holding it back from being perfect.

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After vetting many options, this was the only one with the flexibility to handle the complex set of requirements that we have. In addition to one of the most complete out-of-the-box solutions, they are very helpful with custom development if you sign up for the highest priced plan.

Customer support has been consistently available, friendly and understanding of the special needs we have for our business.

***One thing that we would make anyone aware of before moving forward is that Apple Pay and Google Pay are not super friendly with subscription programs; this is not specific to this app - it is an issue with how Apple and Google handle the account and payment verifications. If you have Apple and Google pay on your site and use any subscription app at all, you'll find it almost impossible to collect the recurring payments. Our advise is to simply disable Apple Pay and Google Pay if you have subscription products, regardless of which app you select. Additionally, Paypal Express is hit or miss; it isn't the fault of the app, it's due to a limitation with the Paypal permissions and requires the individual users to allow for recurring payments on their end. I mention this, because we were immediately frustrated when we say many recurring payments start to fail - and of course we came to Utterbond to resolve the problem. But in the end, it wasn't their fault. There are many parties involved here and they aren't all on the same page and probably never will be, so keep things simple and don't add too many payment options if you want the highest rate of success on the recurring billings.***

Thank you!

Verified Investing
United States
3 months using the app
March 28, 2024

App performs well. The customer service is fast and helpful.

Dakota Roasters Coffee Company
United States
Almost 3 years using the app
Utterbond replied April 5, 2024

Thank you so much for sharing great experience with us, Your feedback are valuable to us!

Don't hesitate to reach out through support@webcontrive.com or our in-app live chat, if you have any queries. Thank you for being our valued user! 😊

March 21, 2024

Great support response for helping us set up the app. Simple and intuitive it seems to offer everything we need for our subscriptions and build a box. We already had one subscription come in a few hours after launching it. WOuld recommend as great value.

The Karma Tea Co.
United Kingdom
3 days using the app
Utterbond replied April 5, 2024

We truly appreciate you sharing your wonderful experience with our app and service! Your feedback means a lot to us. 😊

Feel free to reach out for any queries at support@webcontrive.com or through our in-app live chat. We are always here and happy to assist you.

July 3, 2024

The transition to Utterbond has been very positive for our store and their customer service is always quick to respond when we have any technical issues.

Hotshoe Magazine
United Kingdom
11 months using the app
Utterbond replied November 21, 2024

Thank you for taking your precious time to share your feedback with us!!!

Don't hesitate to reach out through support@utterbond.com or our in-app live chat, if you have any queries. Our support team is always here to help you!

Edited June 14, 2024

Paresh was amazing - he answered all my questions, was very patient and delivered a great result. Thank you Paresh!

Fairy Post Office
Australia
About 1 month using the app
Utterbond replied November 21, 2024

Thank you very much for sharing the valuable & great feedback with us, It means a lot to us !!!!!

For any queries, feel free to contact us at support@utterbond.com or via in-app live chat, we are always happy to help you.