Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to manage listings across multiple platforms, praising its bulk editing features and user-friendly interface. The ability to copy listings for consistency is highly valued. Customer support is noted for its responsiveness and dedication, particularly from the creator. Despite occasional performance issues post-updates, the app is seen as affordable and a good investment due to time-saving benefits. Continuous updates and improvements reflect a commitment to merchant satisfaction and app performance.

November 2, 2023

BEWARE!!! I have been using this app for a long time now with several different shops on both Shopify and Etsy! STOP --> Before you use this app, the company just rolled out a "major update" on November 1st and their update tanked all the limited features that did work before and created major problems in functionality #1 it will act like and show that you are creating new "unpublished" items, they if you go to publish them to your Shopify draft listings (not even active), it will delete the listing(s) you created. That means if you were creating a group of listings from their "create new" button, it will look like they are being created and show that an item was being created and then when you go to publish it will delete all the items from your shop, entirely! You cannot publish from create new to either publish or draft and it will delete all your item(s) not recoverable. This means if you did 10 items, added photos, video, description, etc. This update will delete all your work if you try to publish the item. #2 The new AI features do not work and will permanently delete other information within an item listing. #3 There was no improvement to the photo editing tools despite what they claim and the background removal tool no longer works for many items. #4 You cannot use many of the "new" features they added in bulk editing. You will still have to go in and manually update the items one by one even when you have selected a group of items to edit in "bulk" #4 The shop "refresh" shop button will delete or unpublish items already published in your shop. #5 The "refresh" shop button eats up your daily allowed item creation, publishing, or editing, even if you don't add, change, or do anything to any item. They require you to refresh (sync) your shop frequently to use their app and they show a timer of when you last refreshed it. It does not automatically sync with the current inventory in your shop unless you hit the refresh button. #6 They will lock down your shop when you reach a number count. For example, if you have 100 items in your shop and you hit the refresh button 10 times throughout the day, you cannot list a single new item that day as you will have hit your "1000" item a day creation/listing/update they've now imposed and didn't exist before Nov 1st! Refreshing your shop isn't creating a new listing. #7 They are offering a promotional discount right now with their update for one month free, in their emails to existing customers they said they would give one month free for those already paying for their premium upgraded subscription. Upon contacting their customer service they are refusing to honor that advertisement sent in their emails. #8 They are using the free month of premium features to auto-enroll non-upgraded linked shops into upgraded paying premium subscription services with autopay without authorization into a subscription and you have to contact them to request to be unsubscribed and have those shop(s) removed from premium subscriptions to not get charge first of December which also means you do not get the free month of premium as they are advertising. Bottomline: Proceed with caution, the limited usable features it offers can be found from other apps.

Pure Gems Minerals & Design
United States
11 months using the app
Vela replied November 3, 2023

I'll let the 340+ 5-star reviews we've received speak for the product and our dedication to supporting users and not attempt to address each of the misleading statements and blatant lies in this review.

Unfortunately, Shopify's review response policy prohibits us from posting external correspondence. However, if we could, you would see that this user is completely unhinged and likely psychotic. She reached out via chat and, in response to our efforts to assist, posted 100+ ALL CAPS threatening and explicit messages.

I'm sure that everyone here has encountered similarly outrageous customers from time to time and can relate to the disappointment felt when reading such a deranged review. While it's sad that anyone behaves this way, it's an inevitable part of running a business.

November 17, 2023

They used to be free. Then they started charging $10/month which was worth it (even with a Shopify store and Etsy - so I had to pay double). Now they are raising their prices again. I'd have to pay $45+ a month to use this app. 100% NOT worth it.

Willow Grace Stickers
United States
About 1 year using the app
Vela replied November 21, 2023

To clarify a few points raised in this user's review, it is true that we recently introduced a new pricing model, https://getvela.com/pricing. The new model sets pricing based on the number of listings per shop as It is simply more expensive, in terms of both time and resources, for us to support larger shops, and thus, we have updated our pricing model to reflect this reality.

This is our first price increase since our initial launch two years ago, and we did so, along with releasing a ton of new features now available to all users. I have no doubt that if you compare the price of Vela for the functionality provided, it's incredibly fair, and we have a lot more to come.

Finally, we provided a lifetime discount to all existing users (including this user), so her price would actually be $16, not $45.

September 12, 2023

The app worked fine for what we were using it for. As we learned more and wanted to streamline our processes, we found a quicker and more efficient way to do so. When contacting support on the best way to remove the profiles we had attached to products, we were told to create a blank profile and it would override all the other profiles. We were not told this would 0 out all the inventory, change all the prices to 0, and remove all the SKUs and UPCS input for every product. Now, we have to spend days catching up and correcting all the issues to our whole online store.

Route 66 Comics & Collectibles
United States
10 months using the app
July 21, 2023

Poor Customer service.
Unpolite and unwilling to solve problems
The app will stop if publish over 30 listing and there is no way to settle it by customer .
Very very poor exerience.

Casioak Studio
Hong Kong SAR
15 days using the app
Edited December 31, 2022

When we did our shopify inventory, over 700 Etsy listings were removed that we paid to activate etc. When I reached out for support, he questioned me about them even existing. Very Very rude customer "support" - do not use them.

Edited to add in response: As stated in my review about your company, it was the way you treated me. If I could upload photos of the way you've spoken to me, accused me of making up our listing, bragged about your subscribers etc, I would. The bottom line is you treat people terribly Justin. You are very rude, short, cocky and talk down to people. I reached out for help and instead I received insults, accusations and smart aleck responses. That is my complaint with your company.

Texas Transfers and Designs
United States
5 months using the app
Vela replied December 31, 2022

As one of Vela's creators, I feel it is important to address the concern expressed in this review to ensure that others understand that Vela was not responsible for "removing" any listings from the user's shop.

In this case, the user had connected their Etsy and Shopify shops to a single Vela account. They originally published 700+ listings on Etsy in July but did not set them to auto-renew. Per Etsy's terms, new listings remain active for four months and, unless renewed, are automatically moved to expired.

This is why the listings were removed from both Vela and Etsy.

May 8, 2023

Took two lots of money for my stores but I only upgraded one. Wouldn't even work the next day. Took loads of products off my etsy and shopify. Awful and rude customer service. Avoid! There is better out there

Wyld Mummy Prints
United Kingdom
8 days using the app
Vela replied May 8, 2023

Unfortunately, this review is entirely false and misleading. To clarify, the user received a free one-week trial for both shops connected to Vela. Afterward, they upgraded both shops to Vela Plus and were charged $10 each, as expected and clearly stated. They then canceled both shops, requested refunds, and yet expected to retain access. While there was no legitimate reason for a refund, we still issued a full refund for both shops. Despite this, the user chose to post a negative review.

March 5, 2023

STAY AWAY!! Terrible customer service!! Not worth it, find another app. Very bad experience, rude customer service.

Filmmania Gifts
United Kingdom
11 months using the app
Vela replied March 6, 2023

To clarify and correct this misleading review, the user subscribed in January, used the platform, and then reached out to request a refund, claiming that they "accidently" signed up. We provided the refund without question. However, they tried the same thing again in March, and we did not grant a refund, so they posted a negative review.

Edited January 6, 2022

Unreliable app. They force us to pay even though I installed the app when it was completely free. I've been using hundreds of apps so far but none of them treats their early customers this way :( My client (the store owner) feels disappointed at me as I told them the app is free to use.

DR.HC - Happy Choices for Organic, Natural, Vegan Cosmetics
United States
Over 1 year using the app
September 30, 2022

Pessima non funziona, rovina i prezzi dei prodotti del sito, assolutamente da non utilizzare. Abbiamo utilizzato l'app e abbiamo avuto grossi problemi

Over 1 year using the app
October 14, 2021

Quite disappointed with the turn of events - from freebie to greedy. Sure, charge something for your service, but now I'm supposed to pay for every connected store when I use the app every now and then? Will look out for something else and move as soon as possible. Would be fine with a $10/month for all shops but not for each and every single shop that might need some bulk edit at some point.

Over 1 year using the app