Overall rating
Counts per rating level
  • 73% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 11% of ratings are 1 stars
June 15, 2023

After uninstalling this app to find out I have to reinstall it to down the plan(something I tried before the uninstall though the option was not there) to stop charges as just uninstalling it does not do anything even though Shopify states they will send through to delete all data on uninstall,it now does not install due to a server error message that turns up over & over again both through the reinstall button on the uninstalled app section on Shopify and through their app store & talking with Shopify help support did zilch.

New Zealand
5 months using the app
Matau Tech LTD replied June 15, 2023

Dears at Bunakaz,

Thank you for bringing this issue to our attention. We apologize for any confusion or inconvenience you experienced with the VGANG platform.

To stop the charges for your plan, you can easily downgrade your account to the free plan from the "Plans" tab in the settings section of the VGANG platform (vgang.io). If you encounter any difficulties, please provide us with the email address associated with your VGANG account, and we will promptly assist you in stopping your plan.