Overall rating
Counts per rating level
  • 15% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 10% of ratings are 2 stars
  • 63% of ratings are 1 stars
May 17, 2023

how can I integrate now the vidaxl app and import products into shopify, without paying the 30$ a month, because I already payed that

Time spent using app: 8 days
Woosa replied May 19, 2023

Hello theBfamily,

You will need to pay €29.00 for the Shopify app and seperately €30.00 per month for vidaXL Dropshipping itself.

There is now way, to not pay one of them. Hope this clarifies!

Team Woosa

March 31, 2023

I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!

Time spent using app: 2 months
Woosa replied April 3, 2023

Hi Furnishmaxi,

Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations.

We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle!

Kind regards,
Team Woosa

Edited February 12, 2023

Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.

Time spent using app: 3 days
Woosa replied February 12, 2023

Hello Shopzy.ro,

Thank you for your review. However, this seems a bit weird to blame us.

You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :)

Maybe consider starting another business? Good luck!

Kind regards,
Team Woosa

December 20, 2022

Works well as of so far.
I only have one thing that makes things complicated.
Is it not possible to import products with taxes(VAT), because if not, then the sales price percentage won't be very useful.

Time spent using app: 4 months
Woosa replied February 12, 2023

Hi ShopHurtigt,

Thank you for your positive review, we appreciate!

We will note your feedback and try to find a solution for it.

Have a great Sunday!

Kind regards,
Team Woosa

Edited December 18, 2022

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.

Julgiganten AB
Time spent using app: 4 months
Woosa replied December 2, 2022

Hi team Julgiganten,

Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.

We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!

P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.

Enjoy your day!

Team Woosa

Edited November 24, 2022

App geprobeerd en nog steeds aan het proberen. Een app zonder uitleg kan nooit hoger dan 3 sterren scoren uiteraard, alleen doe ik er nog een ster vanaf omdat de app je alle producten laat toevoegen, maar ze niet samenvoegt. Zo heb ik lekker 7 pagina's vol met 1 en hetzelfde bed in 3249873245892 verschillende formaten en kleuren. Elke andere dropship import app die ik heb gebruikt, sorteert bijvoorbeeld telefoonhoesjes automatisch in dezelfde link Ik kan op 1 afbeelding van een telefoonhoesje klikken en vanuit die link de juiste kleur en soort telefoon selecteren. VidaXL app zorgt er tot nu toe alleen voor dat ik dus zoals beschreven, 7 pagina's vol krijg met hetzelfde product in verschillende formaten. Heb de vraag doorgestuurd en hier nog geen reactie op. Mocht dit een instellingsfout van mijzelf zijn, pas ik direct de recensie aan. Tot nu toe lijkt het alleen handmatig te kunnen, maar dat haalt de magic van de app weg. Het moet met een klik klaar zijn en als ik nu 5500 producten alle varianten met de hand moet toewijzen aan elkaar, is de app dus overbodig. Ik hoop dat ik snel reactie krijg, voordat ik de nieuwe maand moet afrekenen. Zonder variant samenvoeg optie is de app redelijk nutteloos. Wordt vervolgd... Aantal sterren aangepast na antwoord ontwikkelaar: Helaas is er nog geen oplossing voor, maar dit probleem ligt bij VidaXL en niet bij Woosa. Mij beloofd dat zodra vidaxl met een oplossing komt, woosa het direct oppakt.

Suo Solo
Time spent using app: 3 days
November 9, 2022

Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed support@woosa.com.

casaza store
United States
Time spent using app: 8 days
Woosa replied November 11, 2022

Hello Casaza Store,

Thank you for your review.

I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom.

We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply.

We have you now on top of the list and will get back as soon as possible.

Kind regards,
Team Woosa

November 7, 2022

Kann nur abraten. Wenn man es installiert, möchte die App API Zugangsdaten. Wo man die erstellt, steht dort nicht. Nach etwas suche (Fehler wenn man sich vorher einen Vida XL Account erstellt, immer falsche Verlinkung, hilft nur Inkognito Modus) erfährt man, dass es nochmal 30 Euro pro Monat kostet. Daher nicht mal ein kostenloser Test möglich. Habe die App daher deinstalliert.

Time spent using app: 10 minutes
Woosa replied November 8, 2022

Liebe Julery,

Woosa hat diese vidaXL Dropshipping-App für Shopify entwickelt.

VidaXL Dropshipping hat auch ein eigenes Geschäftsmodell und eigene Preise. Dafür können wir leider nichts.

Wenn Sie es in Zukunft trotzdem versuchen möchten, können wir als Woosa während Ihrer Probezeit etwas bedeuten.

Sie können uns gerne kontaktieren ;)

Team Woosa

October 21, 2022

App half way works. Support doesnt respond well to the problems you have with the app nor do they try to fix it.

Pet Video Verify Supplies
United States
Time spent using app: 9 months
Woosa replied October 24, 2022


Thank you for your review!

However, we're not familiar with your experience. Normally our support responds fast and well.

Did you submit a ticket via support@woosa.com? If you didn't please do so, we can help you with fixing any issue.

Kind regards,
Team Woosa

October 14, 2022

Stunden von Arbeit zum Produkttexte schreiben, Preisgestaltung, Foto Bearbeitung, und etc. gingen verloren, weil die App die Daten einfach überschreibt !!!!!! DAFÜR GIBT ES KEINE ENTSCHULDIGUNG, ICH HABE TAGE DARAN GESESSEN !!!! ICH BIN EXTREM SAUER !

Time spent using app: 16 days
Woosa replied October 18, 2022

Dear Cats-shop24,

Even though it is a shame that all your work is lost, this has nothing to do with the functionality of our plugin.

You can configure in our settings to NOT update content like description, title and so on. Probably you have misconfigured these settings?

If you need any help with setting up our app, you can always reach out to our support desk via support@woosa.com.

Hope to hear from you soon!

Kind regards,
Team Woosa