Reviews (61)

Overall rating
2
Counts per rating level
  • 18% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 7% of ratings are 2 stars
  • 66% of ratings are 1 stars
November 9, 2022

Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed support@woosa.com.

casaza store
United States
8 months using the app
Woosa replied November 11, 2022

Hello Casaza Store,

Thank you for your review.

I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom.

We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply.

We have you now on top of the list and will get back as soon as possible.

Kind regards,
Team Woosa

October 10, 2021

I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.

Newstart Furniture
Australia
8 months using the app
Woosa replied November 11, 2021

Hi Newstart Furniture,

Sorry to hear that you couldn't reach our support desk. We're available via phone, email and live chat via our website: woosa.com/support/.

Our opening hours are 08:30 to 17:00 CET time.

Best regards,
Team Woosa

Edited June 14, 2021

It was a big learning curve and initially I left a negative review but I have now learned through my own mistakes how the app functions, I had some major downtime due to import errors I made but there doesn't seem to be any sort of user guide and you basically learn as you go, you will make mistakes and curse it but once you figure it all out it all seems relatively simple, now that I understand it, it is an invaluable tool for me. Further Update: The app continues to get better and the new fulfilment ability has saved a lot of extra work.

EmeraldXL
Ireland
8 months using the app
Woosa replied April 4, 2021

Hi EmeraldXL,

Thanks for the edited review, this is good feedback for us!

We're going to create better manuals and tutorial videos, so that the functionality of the app is clear before you start.

Hopefully you will have lots of sales. You know where to find us if you have any further questions!

Greetings,
Team Woosa

March 31, 2023

I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!

Furnishmaxi
Sweden
7 months using the app
Woosa replied April 3, 2023

Hi Furnishmaxi,

Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations.

We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle!

Kind regards,
Team Woosa

May 23, 2022

Prima app bij het synchroniseren van meer dan 50.000 producten komen nou eenmaal bugs voor, echter tot nu toe tevreden over de synchronisatie. Verder is het misschien handig om nog een gedetailleerde handleiding toe te voegen

homesideshop.nl
Netherlands
7 months using the app
Woosa replied May 24, 2022

Hi Homesideshop,

Dank voor je mooie review!

Het is inderdaad een puzzel af en toe om 50.000 producten te importeren met de rate limits van Shopify. Gelukkig houden we van puzzelen en doen we ons best de processen elke dag verder te optimaliseren. Een review als deze helpt daarbij!

Ciao,
Team Woosify

Edited June 7, 2021

Update: We have managed to fulfill orders manually, a great improvement from the app, everything seems to work now. the support service still a bit of challenge, tickets are created then will never get response. hoping they add automatic fulfillment soon then it will be awesome.

33Möbel Store
Germany
6 months using the app
Woosa replied June 1, 2021

Hi 33Möbel Store,

Thank you for your positive review, we appreciate!

The automatic fulfillment is added a couple of days ago. Which means once you click the fulfill button within a vidaXL order, it will be automatically send to vidaXL for shipping.

Let us know if you have any additional questions. We're happy to help you!

Best regards,
Team Woosa

August 11, 2023

Sehr gute App aber nicht für den Schweizer Markt zu empfehlen !! da die Preise nicht an das Schweizer Geldformat angepasst werden können und das Unternehmen auch nicht vor hat dies zu tun in naher Zukunft und somit eine Automatisierung des Stores Verunmöglicht
bestes Beispiel: www.oceanien.ch Preisgestaltung im Checkout beachten !
in der Storefront konnte Ich noch alle Preise runden aber halt an die Programmierung des Checkouts läst shopify mich nicht ran. aber sie sagt auch klar das die Preise Geldformate von VIdaXL ( woosa ) richtig übermittelt werden müssen wenn Sie ein seriöser Dropshipping für die Schweiz sein wollen.

eigentlich wollte ich International auf allen Märken in denen oceanien vertreten ist diese app einbeziehen
aber wenn sie mir nicht einmal mit solch einem kleinen Problem helfen wollen sehe ich in naher Zukunft auch keinen Grund für weitere Zusammenarbeit.

oceanien.ch
Switzerland
6 months using the app
March 1, 2022

Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne

Onlineshop mit Qualität und Präzision.
Austria
6 months using the app
Woosa replied March 8, 2022

Hello,

Sorry to hear that you are experiencing problems with our app.

Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support.

Hopefully we'll talk soon!

Best regards,
Team Woosa

August 8, 2023

I'm testing this application, but I can't figure out the categories. It is unreal to show product categories in Shopify. The application imports them as product types. It is very annoying . I can't get the items out and show them in my shop. Only by creating a collection can I show the products in the store. But when there are 150 thousand + products, how can this be done? To manually create collections? It is unreal. Is there any way or life hack how to beautifully display the tree of categories with products in shopify.

ArniHouse.de - Besser leben, weniger bezahlen
Latvia
5 months using the app
Edited December 18, 2022

Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.

Julgiganten AB
Sweden
4 months using the app
Woosa replied December 2, 2022

Hi team Julgiganten,

Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.

We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!

P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.

Enjoy your day!

Ciao,
Team Woosa