Overall rating
2.5
Counts per rating level
  • 20% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 8% of ratings are 2 stars
  • 61% of ratings are 1 stars
April 2, 2021

De app lijkt in eerste instantie goed te werken. Vervolgens blijkt de app allerlei fouten te hebben. / geen voorraad synch etc. Ruim 2 weken in contact met support, geen enkele hulp. Zeggen dat ze er elke keer op terug komen, vervolgens kom je van een koude kermis thuis. Ik kan de app dan ook zeker niet aanraden.

sport-24.nl
Netherlands
11 days using the app
Woosa replied April 4, 2021

Hi sport-24.nl,

Dank voor jouw review.

Er zat inderdaad een issue in de voorraad synchronisatie vlak na livegang. Deze is inmiddels opgelost.

Mocht je toch nog issues hiermee ervaren, zouden wij graag een ticket ontvangen via woosa.com/support. Enkel op die manier kunnen wij het voor je oplossen.

Het is erg druk op support in deze vreemde tijden, maar we doen ons uiterste best iedereen binnen 1 werkdag van een antwoord te voorzien.

Groetjes,
Team Woosa

December 20, 2022

Works well as of so far.
I only have one thing that makes things complicated.
Is it not possible to import products with taxes(VAT), because if not, then the sales price percentage won't be very useful.

ShopHurtigt
Denmark
4 months using the app
Woosa replied February 12, 2023

Hi ShopHurtigt,

Thank you for your positive review, we appreciate!

We will note your feedback and try to find a solution for it.

Have a great Sunday!

Kind regards,
Team Woosa

June 10, 2021

Cant log in to app and see products on free trial. I signed up on their site for account but cant find API key requested on shopify app to log in and see any products.

French Valley Co LLC
United States
4 days using the app
Woosa replied June 10, 2021

Hi French Valley,

You can easily start your trial period via the app store of Shopify, since this is a Shopify app.

Our website only offers WooCommerce plugins, which should be downloaded. You're talking about the API token of vidaXL. Therefor you should sign up for a vidaXL account via: dropshipping.vidaxl.com.

Please feel free to contact us via support@woosa.com, so that we can inform you how to do so.

Best regards,
Team Woosa

December 1, 2021

The app is working correctly and is very useful, the application eases the dropshipping with VidaXL. The support team is responsive.

MyDiscountUniverse
France
28 days using the app
Edited February 12, 2023

Awful customer service, i wanted to cancel my trial and it's taking forever. A simple thing like this takes sooo long. You can't make anything succesful with this company for sure. If i wanted to cancel my trial in the last days, waiting for their response would get me paying for this app. Nice strategy there, the hunger is big.

Shopzy.ro
Romania
2 days using the app
Woosa replied February 12, 2023

Hello Shopzy.ro,

Thank you for your review. However, this seems a bit weird to blame us.

You are aware that you have installed the App via Shopify and you can also remove the App from your Shopify backend? Once doing this no payment or trial period will continue. We cannot do this for you, it is simply how Shopify works :)

Maybe consider starting another business? Good luck!

Kind regards,
Team Woosa

December 15, 2021

Impossible de rentrer les accès API. Elle ne les reconnait pas ! j'ai pourtant vérifier mes codes, les ai même changé.
L'application est donc inutile.

ICAQUE
France
2 days using the app
Woosa replied December 20, 2021

Hi ICAQUE,

Did you sent us an email via support?

You should request your API key via vidaXL in order for us to sent your dropshipping orders automatically to them.

Please contact us via woosa.com/support/.

Best regards,
Team Woosa

March 9, 2021

The import works sporadically, not always from time to time. We need something that really always works. You lose track of things when you have to check individual articles whether they are imported or not. It has already been discussed with support. I'll be happy to come back to it if it works properly. But at the moment I have to save the 30EUR. I did another test today and clicked the following: Clothing accessories Lapel buttons And he imports 2 products for me that I wanted to import 2 weeks ago: vidaXL speaker stand column design 2 pcs. tempered glass black vidaXL table microphone stand black steel Category loudspeakers not all imported and then pictures are missing. The support always writes back. But overhauled the APP that it works 100%.

Elektroniktrade
Switzerland
29 days using the app
Woosa replied March 10, 2021

Hi Elektroniktrade,

Thank you for your review.

We have seen that you have been in touch with our support. Unfortunately 1% of the VidaXL app users experience this issue.

The good news is: we have a solution ready for it and will release it very soon. My colleagues will keep you updated about this. Sorry for the inconvenience, hope to welcome you back soon.

Best regards,
Team Woosa

March 26, 2021

This application works very well and the import of products has a smooth process. In case of any problems you can contact support which is very helpful. I highly recommend this app!!!

SOPHISTICATEDSHOP.SK
Slovakia
7 days using the app
Woosa replied March 29, 2021

Hi Sophisiticatedshop.sk,

Thanks for this awesome review, we really appreciate!

You know where to find us, if you have any further questions.

Best regards,
Team Woosa

Edited November 24, 2022

App geprobeerd en nog steeds aan het proberen. Een app zonder uitleg kan nooit hoger dan 3 sterren scoren uiteraard, alleen doe ik er nog een ster vanaf omdat de app je alle producten laat toevoegen, maar ze niet samenvoegt. Zo heb ik lekker 7 pagina's vol met 1 en hetzelfde bed in 3249873245892 verschillende formaten en kleuren. Elke andere dropship import app die ik heb gebruikt, sorteert bijvoorbeeld telefoonhoesjes automatisch in dezelfde link Ik kan op 1 afbeelding van een telefoonhoesje klikken en vanuit die link de juiste kleur en soort telefoon selecteren. VidaXL app zorgt er tot nu toe alleen voor dat ik dus zoals beschreven, 7 pagina's vol krijg met hetzelfde product in verschillende formaten. Heb de vraag doorgestuurd en hier nog geen reactie op. Mocht dit een instellingsfout van mijzelf zijn, pas ik direct de recensie aan. Tot nu toe lijkt het alleen handmatig te kunnen, maar dat haalt de magic van de app weg. Het moet met een klik klaar zijn en als ik nu 5500 producten alle varianten met de hand moet toewijzen aan elkaar, is de app dus overbodig. Ik hoop dat ik snel reactie krijg, voordat ik de nieuwe maand moet afrekenen. Zonder variant samenvoeg optie is de app redelijk nutteloos. Wordt vervolgd... Aantal sterren aangepast na antwoord ontwikkelaar: Helaas is er nog geen oplossing voor, maar dit probleem ligt bij VidaXL en niet bij Woosa. Mij beloofd dat zodra vidaxl met een oplossing komt, woosa het direct oppakt.

Suo Solo
Netherlands
2 days using the app
February 26, 2021

I've tried multiple times to import products, but only 1 or 2 products are imported. I've tried with a lot of categories selected and waited an hour or so, but it doesn't seem to work very well...

Humid Home Essentials
Netherlands
About 3 hours using the app
Woosa replied February 26, 2021

Hello,

That's unfortunate! Have you tried to contact our Support Desk so that we can check what exactly goes wrong?

You can submit a ticket via woosa.com/support or start a live chat.

Best regards,
Team Woosa