vidaXL Dropshipping , 50 reviews
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Ich habe noch nie eine schlechtere Dropshipping-Plattform gesehen! Sie zahlen 30 Euro pro Monat, um einige Produkte zu verkaufen, für die Sie nichts verdienen. Sie haben enorme Preise und verkaufen auch online zu Preisen, die weit unter dem liegen, was Sie als Wiederverkäufer erzielen können. Sie haben keine Chance, ihre Produkte zu verkaufen. Außerdem habe ich zwei Tage lang versucht, das 30-Euro-Abonnement aufzugeben, und Ihnen wird keine Möglichkeit dazu gegeben. Maskierte Täuschung! ICH EMPFEHLE ES NICHT!!!
Bonjour,
A priori nous avons un essaie de 30 jours, mais celui semble ne pas être pris en compte, on nous demande de payer 30 euros, pour avoir là clefs d’accès API de manière à poursuivre l’intégration.
Aussitôt installer aussitôt retirer.
Contact chat défectueux.
Due to delay in price update on an item, I lost money on an order.
Tried to reach out to support, but never received a reply.
Hi Salamin,
Thank you for your review.
Support always replies within 4 hours (during business hours) to your ticket. Where did you submit a ticket? Please try again via support@woosify.com.
Thanks in advance!
Kind regards,
Team Woosify
Boa tarde tenho está aplicação há quase um ano, de algumas semanas para cá que os produtos novos estão a entrar sem stock, já enviei vários emails com exemplos, ninguém resolve, hoje desinstalei a app e voltei a instalar, agora nem sequer consigo aceder às configurações porque a mesma nem se mexe, como querem fazer resolvem a questão ou desinstalo o app de vez?
Hello Storenanda,
We are in contact with you since today. Unfortunately this 1-star review reaches us, before we could investigate what went wrong on your shop.
Maybe you would reconsider this review after the issue is solved? We're working hard to solve it as soon as possible for you!
Best regards,
Team Woosa
Hi, how do I communicate with your support team? Never got a response after clicking 'Get Support' button or I don't know where a response was sent. Thanks. Update: tried creating a ticket on your website linked on another review to get some info. Couldn't submit because I didn't provide Wordpress user/password. Don't have wordpress and really? you ask for user/password via online form...?
Hi NPM Workshops,
We can imagine this is very unclear to you. We will make sure that this will be changed as soon as possible.
For now you can submit a ticket by choosing "Account/Billing". We're happy to help you!
Best regards,
Team Woosa
Customer Service is useless. They responded to my first email, and when they requested something which I provided information on they have not responded in the last week. Before they respond in the comments (like they have done so in the other bad reviews) YES, i have emailed support@woosa.com.
Hello Casaza Store,
Thank you for your review.
I can see where it went wrong. Your impatience on getting a reply is working against you. Instead of getting the ticket "to the top" again, every reply puts it back to the bottom.
We reply based on oldest response and not on newest responses. Every 24 hours you should get at least one reply.
We have you now on top of the list and will get back as soon as possible.
Kind regards,
Team Woosa
I have attempted to contact Woosa the app developer multiple times and they have not responded. There is no user manual, Stock quantity does not sync.
Hi Newstart Furniture,
Sorry to hear that you couldn't reach our support desk. We're available via phone, email and live chat via our website: woosa.com/support/.
Our opening hours are 08:30 to 17:00 CET time.
Best regards,
Team Woosa
I don’t really enjoy this plugin, the products variant like sizes, colours etc are listed as single products, it’s so hard for customers to find the size or colours they prefer. Please developer look in to this, is very important. Thanks!
Hi Furnishmaxi,
Unfortunately this is not solvable for the app itself. vidaXL simply doesn't have a recognizable structure in their product feeds, to recognize parent products and its variations.
We also want it to be otherwise. Thank you for your review though, hopefully to rest of the app such as the fast synchronization is worth the struggle!
Kind regards,
Team Woosa
Eigentlich 0 Sterne es gibt viel zu viele Probleme mit der App. Man erreicht keinen für Hilfestellungen, die Produkte verschwinden von heut auf morgen. Ich arbeite Stunden lang um die Optimierung der Produkte/Kategorien, aber auf einmal ist alles weg. 0 Sterne
Hello,
Sorry to hear that you are experiencing problems with our app.
Where did you try to reach us and solve any issues? We can't find a ticket in our ticket system. If you are still open to discuss a solution, you can do so here: woosa.com/support.
Hopefully we'll talk soon!
Best regards,
Team Woosa
Many problems with this app and over the last 5 months and every time they rerspond to the ticket once and then not again.
They never solve the actual problem.
This time they ignored 400 duplicates created and we actually loose money on the orders - last app bug made us loose $210 on one order.
Support has not replied since we asked refund.
Hi team Julgiganten,
Thank you for your review. Sorry to hear that you're experiencing trouble with our app and Support Desk.
We have seen indeed, that your ticket was lost in many responses. We'll give it priority right away!
P.S. We already noticed that there are no duplicates created in your shop, only duplicates existed (with the a similar product title) in the XML feed of vidaXL.
Enjoy your day!
Ciao,
Team Woosa