CBB • Video Background

CBB • Video Background

Reviews (205)

Overall rating
4.3
Counts per rating level
  • 81% of ratings are 5 stars
    166
  • 9% of ratings are 4 stars
    19
  • 3% of ratings are 3 stars
    6
  • 0% of ratings are 2 stars
    1
  • 6% of ratings are 1 stars
    13
What merchants think

Feedback submitted

Merchants highly praise this app for enhancing the professional appearance of their websites and boosting advertising efforts through user-friendly video integration features. They appreciate the ease of adding videos with options for autoplay, looping, and full-width display, all without needing to edit code. The support team is frequently commended for their quick and effective assistance with customization and troubleshooting, making the app a valuable tool for increasing site engagement.

November 14, 2023

App is overpriced but does the job. I would be more inclined to keep this app if it was issued at cheaper rate. 1-3.00 is reasonable.

TopHeavyEntertainment
United States
Over 1 year using the app
Code Black Belt replied November 15, 2023

Hello Top Heavy Entertainment Team,

We are very sorry to hear that you are not satisfied with our pricing model.

Our app fees are tightly adjusted, taking into consideration different factors such as app development, maintenance, infrastructure, support, and server resources.

We have tried our best to maintain a delicate balance between these costs to make the app sustainable in the long run while still providing the best service possible.

We will be happy to discuss this with you over a phone call or perhaps a private chat so we can provide you with more options.

Our Customer Service Team has been trying to connect with you via email, so please feel free to respond or perhaps send us a new one at support@codeblackbelt.com and we will be happy to discuss this with you.

We are available 24/7, feel free to reach back to us anytime.

Warm Regards,
Code Black Belt Support Team

March 28, 2023

Nett, aber zu teuer, für diese Funktion würde ich nur 1,99 € zahlen anstatt 10,99 $. Dafür ist die Funktion zu unwichtig und verlangsamt zudem den Store. Ich werde es sehr wahrscheinlich nicht weiter nutzen.

lichtschwertkaufen.de
Germany
About 2 months using the app
Code Black Belt replied March 30, 2023

I am sorry you've had a negative experience with our app and pricing model. By the way, the app shouldn't slow down your store therefore someone from our team will contact you soon to explore options.
Also, we would be more than happy to help you with anything you need if you'd still like our assistance at support@shopcircle.co

All the best,
Customer Success Team I Shop Circle

July 2, 2021

I love the concept of the app. However, the functionality is reliable. it keeps freezing. Freezing increases as you add additional apps to site.

Urban Empress~Urban Glam
United States
21 days using the app
Code Black Belt replied July 6, 2021

Thanks for your feedback, and sorry for any inconvenience this may cause you.

Our support team has tested out the app in your store, and we haven't been able to replicate the behaviour you're mentioning. We also tried to reach out to you twice; the first time 30 minutes after your feedback was posted, and the second time yesterday, but we haven't heard from you.

We'd love to take a deeper look as this is not the expected behaviour, and perhaps the situation is not related to the app itself. Please reply to our email so we can check it further.

We will happy to help; we want you to be fully satisfied with the app and support.

Kind regards,
The Incubate Team

March 28, 2019

forced to use youtube as only option for playing a video. why can't we upload a video from our computer?

"Accountable Clothing"
United States
18 days using the app
Code Black Belt replied April 25, 2019

Thank you for your review. We previously wrote to you via email.

Unfortunately, videos cannot be uploaded from a computer because the Shopify platform does not have streaming capabilities. Streaming videos directly from the Shopify servers would cause performance issues.

We chose YouTube as the app's steaming video service because it is the most popular and most stable video platform in the world. Uploading a video to YouTube is also free, quick and easy.

Streaming of YouTube videos is outlined in our app description and our documentation http://docs.codeblackbelt.com/article/882-can-i-upload-my-own-videos

Edited March 2, 2020

"SO BUGGY. I cannot replace an element or edit the preferences for my video. I cannot even chose the video I want as the background. Really brutal."

Above is my original review. I am changing my review to 3 stars thanks to the great customer service and attempts to solve my problem. I am only rating 3 starts because I was still running into issues with loading other youtube videos on my site while using video backgrounds, the app seemed to cancel out my other videos so I could not use it.

Hustle Drops
Canada
About 6 hours using the app
Code Black Belt replied February 23, 2020

Hello Josh,

Thanks for trying our app.

I can see that you contacted our support team and they configured the app for you and you were satisfied with the result, so we consider this request as solved now.

Anyway, if you need any further assistance, just drop us an email at any time and we will quickly help you with the app configuration.

August 19, 2021

how do we delete the background code after I have uninstalled the app, we installed it, then we didn't like how it looked with our website so I would like to delete the code

Onlythebosses
Canada
2 minutes using the app
Code Black Belt replied August 19, 2021

Thanks for your feedback.

We have checked your store HTML and see that no traces of our code are left. You may rest assured that all app code is removed.

Anyway, if you need anything else please tell us, we will be pleased to help.

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