Overall rating
4.9
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, affordability, and robust features that boost sales and customer engagement. Key features like automated review collection, seamless Shopify integration, and customization options are highly valued. The support team, particularly Yusuf, is praised for exceptional customer service. Standout elements include handling video and photo reviews and a Q&A feature. Merchants value the app's contribution to business growth and its cost-effectiveness.

June 26, 2019

The customer service is very good, they are very helpful and I like that you get to manage and publish your reviews vs them just automatically publishing. If I get a bad review, I’ll email the customer & try to work it out.

QueensRUs University
United States
6 months using the app
Edited April 15, 2021

I love this app, wonderful customer service, I can always get quick and easily find someone for help.

Flare Beautie
United States
6 months using the app
September 17, 2021

Let me start off by saying, we have tried several other review apps. This is by far the best at least with setting up and appearance (haven't received any reviews yet, we just installed). Very easy to understand and set up, and looks great (I'm super picky). Their customer service is AMAZING! They really go above and beyond. Thanks Yusuf!

Cultured West
United States
6 months using the app
Edited April 5, 2020

Easily the best in the world of review apps. All the features you would need for an optimal experience. It also helps that they are an independent review collection platform, which helps our customers trust us and our reviews more. Customer support is more than amazing, i admire their patience with my requests. Anna was super helpful

iLux Vienna
Austria
6 months using the app
April 26, 2023

Application géniale et très pratique, un service client disponible et à l'écoute. Je recommande cette application !

AnimaLife
France
6 months using the app
HelpfulCrowd replied April 29, 2023

Cher utilisateur d'AnimaLife,

Merci infiniment pour cette merveilleuse évaluation 5 étoiles ! Nous sommes ravis d'apprendre que vous trouvez notre application géniale et très pratique. Notre équipe travaille sans relâche pour fournir la meilleure expérience possible à nos utilisateurs, et votre commentaire nous confirme que nos efforts portent leurs fruits.

Nous apprécions également vos compliments concernant notre service client. Nous mettons un point d'honneur à être disponibles et à l'écoute de vos besoins pour vous assurer une expérience utilisateur sans faille. Votre recommandation signifie beaucoup pour nous et nous motive à continuer à améliorer AnimaLife.

N'hésitez pas à nous contacter si vous avez des suggestions d'amélioration ou si vous rencontrez des difficultés. Merci encore pour votre soutien et votre confiance. Profitez bien d'AnimaLife !

Cordialement,

L'équipe HelpfulCrowd

July 22, 2020

Awesome customer support! It said that it would take hours before a customer service rep would answer, but Yusuf joined the live chat in less than an hour and really went the extra mile to solve my concerns!

Clean Tech PH
Philippines
6 months using the app
January 2, 2021

Great app and functions! Awesome customer service from Yusuf! Helped me immediately with my issues.

Dapixel
Sweden
6 months using the app
July 13, 2020

I can't lie it was kinda difficult to insert my reviews onto a Google Sheet because my selling platform wasn't recognized by HelpfulCrowd, but the customer service is AMAZING! As soon as I contacted they answered in about 20 mins or less, "Anna" went above and beyond and I am very happy with thier services.

KraftzbyKenzie
United States
5 months using the app
August 10, 2022

Just installed and at first, nothing was showing but contacted Yusuf at Helpfulcrowd support, and in seconds was up and running. Great product and support.

Persist™
United States
5 months using the app
April 7, 2021

I'm using this app to request reviews from customers and to provide top customer service so I'll have repeat sales. The customer service from HelpfulCrowd is AMAZING. Realtime and so helpful, no matter how big or how small the question!

Simply Essential Boutique
United States
5 months using the app