Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to enhance engagement and conversions on their websites. They find the widgets easy to set up and efficient in displaying video content. Features like the shoppable video and analytics dashboard are highly valued for their insights and impact on conversion rates. The customer support team is frequently commended for their exceptional service. Merchants also value the user-friendly interface, seamless Shopify integration, and the ability to display content on multiple URLs. The bulk video upload feature is praised for its time-saving benefits.

March 31, 2021

Very cool app. They instantly matched the product review videos from YouTube to the products on my store. Claudiu was also very helpful walking through the product setup. Very cool.

very particular
United States
About 1 month using the app
Videowise replied April 29, 2021

Thank you so much, happy to be able to help you!

Claudiu,
Founder of Reeview.app

June 18, 2021

really good support, i had trouble implementing videos into my website and they did it for me in under 20 minutes!

FiveM Store
Australia
About 1 month using the app
Videowise replied June 18, 2021

Appreciate your review Hasani! We were happy to help edit your product page and create a dedicated area for videos. Best of luck!

-
Claudiu
Founder & CEO

August 6, 2021

Great solution for all Shopify stores. customer service was top class. they offer analytics to give you insights on which videos are working on where. highly recommend.

eCommsell
United States
About 1 month using the app
Videowise replied August 7, 2021

🙏 This made our day, thank you so much, we're happy to help!

October 22, 2022

Using Videowise has enabled our community to get the best in class way (shoppable video) to immerse themselves into how to use our products and why they help with their skincare journey. Claudiu, Jide, Liana and the rest of the team were fun to work with and thorough in their approach/execution.

Eczema Honey Co
United States
About 1 month using the app
Videowise replied October 24, 2022

Thank you so much for your feedback, it means the world to us! <3

Always here for you,

- Liana

November 3, 2021

This app is amazing! I believe this app will be revolutionary for online storefronts. Also, their customer support is amazing! If i could give 10+ stars i would :)

Sleepcloud
United States
26 days using the app
Videowise replied November 4, 2021

Hurray! Thanks a bunch, we're super grateful and always here for you! <3
- Liana

February 8, 2021

The app's founder is a very hard worker! He called me within five minutes of installing the app and guided me through it. He also assured me there will be more features coming! This app looks AMAZING on mobile! I'm very impressed with this app's capabilities. You need it if you take using videos on your store seriously.

ShadesAtlas
United States
25 days using the app
Videowise replied February 8, 2021

Thank you for your review, I am very happy that we could help boost conversions on your store.

- Claudiu Cioba, Founder of Reeview.app

November 21, 2022

Super helpful - assisted me in making sure I was able to feel confident with the app! Have answered all of my questions and shared screen recordings to talk me through anything I was struggling with. Thank you!

AYM
United Kingdom
23 days using the app
Videowise replied November 22, 2022

Thanks for your feedback, we're always here to help! <3

- Liana

March 29, 2023

Videowise is a great platform with many use cases. Shoppable videos on-site, embedding videos off-site, and QR scannable codes. You can do so much with it.

Onboarding, customer support, and communications are efficient through Slack. They are truly an extension of your team. You won't get the usual SaaS onboarding call and then they move on to the next.

Jide has been an enormous help and I enjoy working with him. And most importantly he gets sh*t done. I am excited to see the analytics in the next 12 months.

With just a week since implementing, on-site added time reached 24 hours, and 1034 videos were watched. These are just the starting numbers and I'm confident Videowise will help us increase exponentially once we analyze further.

They are constantly taking in user feedback and implementing quickly. Videowise is definitely the main app in our tech stack. Thanks Videowise team and thank you Jide!

iGel Beauty
United States
19 days using the app
Videowise replied March 31, 2023

Thank you for your feedback, we're happy to be working together and to always be there for you!

Much love,

- Liana

Edited July 31, 2022

NEGATIVE REVIEWS NEVER LIE. You know that!
I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! ****************************************************
UPDATED AFTER THE APP'S RESPONSE
****************************************************
Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me drc.supply@gmail.com . I'm telling the truth so I'm not afraid of that. Shame on you guys!
One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!

Cosmetics
United States
Over 1 year using the app
Videowise replied July 30, 2022

VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review.

Shopify's official reply:
"People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews.

The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)"

We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior.

At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that.

Claudiu Cioba
Founder & CEO of Videowise

June 23, 2022

Videowise is a superb addition to our store. It offers a clean and fast loading way to add videos to our landing pages. And the ability to make videos shop-able by making add-to-cart buttons pop up during video playbacks is a great feature. Much better than embedding youtube videos on your pages (like we used to do). Onboarding process and support is great too. 5/5

DeskBoard Buddy
Canada
15 days using the app
Videowise replied June 24, 2022

We're so grateful for your feedback! Thanks for sharing it with us and the community. <3

- Liana