-5 Stars if possible.
Consistent problems with Walmart Marketplace - Integration App. After the first issue of items not being able to be published due to the App. We were guaranteed assistance and personal help, so were convinced to start Annual plan. However, the number we received to get help from, was not customer friendly. Besides laughing about our situation during our call, and not being able to understand. We have been constantly forwarded to use their examples and integration samples on how to publish products. Our issue has been constantly, the App itself publishes item we would leave unpublished until a release date that we have. However the issue was that we were not correctly uploading the information, and have used the directions step by step... Issue consists, lost customers, and now lost our patronage. What we have lost is $300, and valuable time. Thank you for taking our payment, with a guaranteed refund, but not giving us a refund due to the issue not being covered for refunds. The most important issue, the App not working...
After talking with CEDCommerce Support and Customer Service, was told that I would receive a refund for the annual we payed for. However no contact has been made after, I honestly do not know if they are waiting for my review to go away first, or if I misunderstood for the past +5 phone conversations.
Upward Mobile Llc
Only works for very basic product uploads. My products have variations and it does not work uploading separate SKU's on variations. Worked with them for hours and they did not fix it. In chat they will leave you sitting there for 30 minutes while they try and fix. After I asked for a refund because it did not work they started ending chats immediately and wouldn't communicate.
This app is very impressive. It has a lot of capability for a very good price. We use several other services to integrate with other online marketplaces and none are as good as this app. It is very feature rich and allows for anything you would want in Shopify->Walmart integration.
The best thing to do is to make sure your Shopify store is exactly correct in every attribute. Then the upload to Walmart will go very smoothly. I did not have everything perfect, however, James was outstanding and fixed every issue I had perfectly and quickly.
I wish that every similar app had customer service as good as CED Commerce!
Decent support, good app. Thanks to James.
System software and support is good. After few hick up things will work out. Site back end is very poorly designed. Horizontal scroll bar is at bottom of poorly designed layout, it is very difficult to submit the items. I don't know if these guys are just fixing the errors on beta software. It is not ready to go software. I have tried the software but these guys don't know the customer requirements. These are some bozos working in isolation with no thinking about customer usage.
Fantastic , and Very Prompt Service !!!
Every time I have needed answers, the support has been quick, efficient and very easy to understand. My time is valuable and I feel like the people in charge of this realize that and do a great job at resolving any issues, as well as explaining things when I have questions or concerns.
CEDCommerce has been a true partner in helping me launch on Walmart and become a successful seller. This APP is exactly what you need if you want to sell on Walmart.com. Every step of the way support has been there to help me. Thank you CED ! Update: After years of selling with CED commerce, the support remains amazing. I can't thank them enough!
Great app easy to use and wonderful help team :)
True 5 Star
Best Walmart integration on Shopify. If you want to sell on Walmart and have a Shopify store, this is the APP you want. Good support via the team on Skype. I would recommend.