CedCommerce Walmart Connector

Very disappointing experience.
I subscribed to this app expecting functional support and guidance on how to properly use the features I’m already paying for. Instead, every interaction with customer support turns into a sales pitch for additional paid services.

Rather than assisting with setup, errors, or understanding how the app works, the support team’s primary focus seems to be upselling. Basic help that should come with a subscription is locked behind more payments, which is unacceptable.

This has been one of the worst experiences I’ve had with a Shopify app. Support should help users succeed with the product they’re already paying for—not pressure them into buying more. I will be forwarding this experience to Shopify for review. Shopify should be aware that this app uses its customers as sales leads rather than providing proper support for the app itself. Instead of helping subscribers resolve issues or learn the platform, support repeatedly pushes paid services. This is not acceptable for a paid Shopify app and defeats the purpose of having customer support included with a subscription.

They went from charging S400 per year to now $1000 per year. App devs try to upsell rather than fix your main problems. We constantly had issues with this app. CedCommerce does not sync inventory properly to Walmart in addition to other persistent issues that have resulted in a hit to seller performance.

When our feeds actually published, the mapping was a mess and nearly all lines items would have had to be manually entered on the Walmart site. Don't feel bad about removing this app and using something cheaper. Good luck everyone.

Stay Away – This App and Team Ruined Our Business

We had a terrible experience with the CedCommerce Walmart integration and their ad management service. We trusted them to handle our Walmart ads for 3 months, and it was one of the worst business decisions we’ve ever made. We lost over $10,000 due to their careless and unprofessional handling.

They promised clear revenue and ROAS targets at the start, but didn’t even come close. There was no campaign optimization, no strategy, and they just spent our ad budget without any accountability. We had to constantly chase them for basic reports, which were always late or completely unhelpful.

What’s most frustrating is their attitude. The team – Neha, Abdul, and Kushagra – showed zero work ethic. They refused to accept any responsibility for the failure and kept giving excuses that made no sense. All they seemed to care about was getting paid at the end of each month.

This app is not only ineffective, it’s dangerous for any serious business. Do not trust CedCommerce with your advertising or your store. Their poor service and lack of professionalism can destroy your growth and drain your budget. We’re extremely disappointed and frustrated. Avoid this app at all costs.

Not accurate, we've used them since 2023. Many compliments to them here with a over the top in depth and fluid app integration. However the support on recent upgrades and downgrades have been dogmatic and arduous. They have missed the swing with customer support and did not complete a catalog revamp correctly, at all. As a matter of fact, the entire catalog was destroyed. We had to start all over again so don't let these guys touch your products. Use another app is my suggestion. -Cheers

App devs try to upsell rather than fix your main problems. We were constantly going back and forth with the support, and most of the time, they make you a ticket and then close it without providing a resolution, which makes you have to contact support again. We constantly had issues with this app.

The review below is our real experience with CED and their support. We paid them $700 to create the product listings for us, and they promised a 7-day turnaround. We gave them 28 days and the listings were still not correct. Every time they contacted us and said they were done, the listings had obvious errors that they would have noticed if they bothered to look at them. They promised a refund of the service if they could not complete the task, so we asked for the refund. They apologized and assured us they could fix the problems if we gave them one more week, so we did. Ten days later, the problems still weren't fixed so we again asked for the refund. They continued to try to stall and ask for more time. It has now been 3 more weeks and still no refund. They no longer respond to our emails and have completely ghosted us. We will no longer use their apps or recommend them.

Not working

CedCommerce does not sync inventory properly in addition to other persistent issues that have resulted in a hit to seller performance.

The primary function of any sales channel manager is to sync inventory between platforms. Inventory discrepancies are a daily occurrence, leading to overselling on eBay.

After contacting support on several occasions with no success we are moving on. While support has quick response it does appear there is NO tech support only customer service.

I've completed initial set ups and uploaded my inventory via CED app. However, none of my products are live at Walmart even after 24 hours. I understand why some products are not published/live (zero quantity, price non-competitive etc) but not why none. When I asked for help via Chat, the the CED agent told me to contact Walmart support, not realizing that contacting Walmart Seller Support is a nightmare. There is no phone number listed under Seller Help and chat option will be available only after you have picked one of the pre-listed categories. For instance, my issue is "errors" with inventory but this is not an option that will lead to chat support. I'm still clueless as to what's it I'm not doing right. Very frustrating!

Updated 4/2/24

These are the worst kinds of people for your business. This is my final straw and I kept holding back. There's several issues with these people:

Extremely greedy: Despite being a long time customer, they will charge you extra for DRAFT products on your Shopify store. Not even for what you're selling on Walmart. This was sneaky and uncalled for.

Terrible customer service: They don't read prior conversations, you can't follow up with them. And their manager tried to trick us into purchasing a a year plan that made absolutely no sense for our business. You would think that a decent person would give you a discount if you paid upfront - the time value of money.

The price stinks: For the reasons stated above. And the fact that there's a free shopify walmart integration app on the app store. Besides that we were still willing to stay with these guys just because I had mistakenly thought they were decent people. This is a large business that can give a damn about it's customers. Don't feel bad about removing this app and using something cheaper.

Good luck everyone.