CedCommerce Walmart Connector

The review below is our real experience with CED and their support. We paid them $700 to create the product listings for us, and they promised a 7-day turnaround. We gave them 28 days and the listings were still not correct. Every time they contacted us and said they were done, the listings had obvious errors that they would have noticed if they bothered to look at them. They promised a refund of the service if they could not complete the task, so we asked for the refund. They apologized and assured us they could fix the problems if we gave them one more week, so we did. Ten days later, the problems still weren't fixed so we again asked for the refund. They continued to try to stall and ask for more time. It has now been 3 more weeks and still no refund. They no longer respond to our emails and have completely ghosted us. We will no longer use their apps or recommend them.

These guys will try to rip you off after you install and use their APP.
They wanted to charge me a $1000 to add some of my items to Walmart.
Crooks crooks

CedCommerce does not sync inventory properly in addition to other persistent issues that have resulted in a hit to seller performance.

The primary function of any sales channel manager is to sync inventory between platforms. Inventory discrepancies are a daily occurrence, leading to overselling on eBay.

After contacting support on several occasions with no success we are moving on. While support has quick response it does appear there is NO tech support only customer service.

I have tried to contact them for a refund, but the live person in the chat never responds!

I've completed initial set ups and uploaded my inventory via CED app. However, none of my products are live at Walmart even after 24 hours. I understand why some products are not published/live (zero quantity, price non-competitive etc) but not why none. When I asked for help via Chat, the the CED agent told me to contact Walmart support, not realizing that contacting Walmart Seller Support is a nightmare. There is no phone number listed under Seller Help and chat option will be available only after you have picked one of the pre-listed categories. For instance, my issue is "errors" with inventory but this is not an option that will lead to chat support. I'm still clueless as to what's it I'm not doing right. Very frustrating!

Updated 4/2/24

These are the worst kinds of people for your business. This is my final straw and I kept holding back. There's several issues with these people:

Extremely greedy: Despite being a long time customer, they will charge you extra for DRAFT products on your Shopify store. Not even for what you're selling on Walmart. This was sneaky and uncalled for.

Terrible customer service: They don't read prior conversations, you can't follow up with them. And their manager tried to trick us into purchasing a a year plan that made absolutely no sense for our business. You would think that a decent person would give you a discount if you paid upfront - the time value of money.

The price stinks: For the reasons stated above. And the fact that there's a free shopify walmart integration app on the app store. Besides that we were still willing to stay with these guys just because I had mistakenly thought they were decent people. This is a large business that can give a damn about it's customers. Don't feel bad about removing this app and using something cheaper.

Good luck everyone.

My account got suspended due to them and I have now again reactivated it with so much hard work. Do not reach me on call and mail for removing this genuine review.

I again request you to delete all my contacts from your database. Do not reach me on mail, call or any message on my social media platforms, whatsapp group.

I request Shopify to make sure that I will not get any mail, call and message from Cedcommerce.

I will never use Cedcommerce. Their support is worst. No help.

The integration process has proven to be more difficult than it should be. Things need to be made easier so that noobs can better understand what they're doing. It would be nice if CedCommerce offered some kind of a package deal as I know Ced also deals with other connections such as Amazon, etc. I am going in circles trying to improve store connections and traffic access. I'm going nowhere.

Look elsewhere. I can not believe anyone would give this company 5 stars. Every order I receive is out of stock. How hard is it to sync inventory?! That's all I ask for. The support for this app will promise you many things but they do not actually do it.

I've been having many issues with stock and variants publishing correctly. They do their best to provide support, but it is very frustrating. Not sure what the issue is, but they are very helpful in resolving issues. I only wish selling on
Walmart was a more smooth process. This is the most frustrating app I have ever used and I use at least 10 software programs for my stores and this is by far the most inefficient time wasting app ever. Tried to get a refund. Do NOT get this app. We are now using another app for Walmart