Wati: WhatsApp Business API

Wati: WhatsApp Business API

$4.99/month. 7-day free trial. Additional charges may apply.
Rating (4.0)
Reviews

About this app

Launched

September 11, 2020

Languages

English

Works with

Zapier, Zoho CRM, Hubspot CRM, Woocommerce, Google Sheets, Integromat

WATI App helps Drive Sales, Support & Marketing Conversations on Whatsapp.

WATI is a comprehensive customer communication platform for WhatsApp. An WhatsApp API partner, WATI app enables sales, customer support and marketing teams to use a single platform to send bulk WhatsApp messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries on WhatsApp with a single team inbox

WATI is a comprehensive customer communication platform for WhatsApp. An WhatsApp API partner, WATI app enables sales, customer support and marketing teams to use a single platform to send bulk WhatsApp messages, broadcasts, template messages, build chatbots with a no-code builder and manage customer queries on WhatsApp with a single team inbox more
  • Send Abandoned cart recovery notifications to customers WhatsApp number.
  • Send Order Confirmation, Shipment Tracking and Many more automated messages.
  • Send Cash On Delivery order verification messages.
  • Multi-Agent Team Inbox for WhatsApp
  • Build WhatsApp Chatbot & View Analytics & Reports.

Pricing

7-day free trial

Free To Install

$4.99/month

Free to install | Team Inbox & Whatsapp Broadcast features requires subscription to WATI

  • WhatsApp chat
  • Abandoned Cart Recovery
  • COD order verification
  • Other Automated messages
  • Order Confirmation, Shipment, Fulfilment messages

Free To Install

$4.99/month

Free to install | Team Inbox & Whatsapp Broadcast features requires subscription to WATI

  • WhatsApp chat
  • Abandoned Cart Recovery
  • COD order verification
  • Other Automated messages
  • Order Confirmation, Shipment, Fulfilment messages

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

30 reviews

Overall rating
4
Counts per rating level
  • 73% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 20% of ratings are 1 stars
October 13, 2022

WATI is a very useful tool to manage customer support and retain your customers. There are still a bunch of features I'd like to see within the platform, but it's definitely a good start to manage your customer support on WhatsApp. The platform is easy to use and the UI/ UX is much better than the other API platforms available! Ironically, I have faced issues with their Customer Support though, so I hope that is something they look into!

Neemli Naturals
India
Over 1 year using the app
July 24, 2023

A Game-Changer for My Shopify Store!
I can't express how thrilled I am with the Wati Shopify application! It has truly been a game-changer for my online store. As a store owner, I've tried several apps in the past, but Wati has taken my customer service and efficiency to a whole new level. Here's why I love it:

Easy Installation and Setup: Right from the start, the installation process was a breeze. Within minutes, I had the app integrated seamlessly with my Shopify store, and I was ready to go.

Intuitive Interface: The app's user-friendly interface made it a joy to use. Navigating through the features and options was straightforward, and I didn't need any technical expertise to get things running smoothly.

Automated Responses: One of the standout features of Wati is its automation capabilities. I now have personalized automated responses to customer inquiries, saving me a significant amount of time while ensuring my customers get the attention they deserve.

Quick Replies: With the quick reply templates, responding to frequently asked questions became lightning-fast. This feature has helped me improve my response time, which, in turn, has led to increased customer satisfaction.

Multi-Channel Support: Wati's ability to handle inquiries from various channels like WhatsApp, Facebook Messenger, and more is fantastic. It has streamlined my communication processes, making it easier for customers to reach out on their preferred platform.

Analytics and Insights: The app's analytics dashboard has provided invaluable insights into customer behavior and trends. This data has helped me make informed business decisions and tailor my marketing strategies for better results.

Excellent Customer Support: Whenever I had a question or needed assistance, the Wati support team was always there to help. Their responsiveness and willingness to address any concerns impressed me.

In conclusion, Wati has proven to be an indispensable tool for my Shopify store. It has improved my customer support, boosted efficiency, and saved me valuable time. I highly recommend it to any Shopify store owner looking to take their customer service to the next level. Thank you, Wati, for creating such a fantastic application!

ISZA
India
11 months using the app
May 17, 2023

Must say that this is one of the most evolved WhatsApp API platforms in the market! once you spend a little time on getting acclimatized to the platform, you would realize that it is quite easy, breezy

Also the Expert team at WATI are super quick and helpful!!! Madhvan & Jhanavi prasad have been super quick in solving all our deployments

overall extremely happy with WATI

Enim
India
5 months using the app
July 27, 2023

Ever since my store started using wati our rto% has gone down by 5% and there is also an overall increase in my sales from the abandoned cart flows. Our customer support has also has also become much more organised and easily tracked after using wati.

Step Up Mats
India
4 months using the app
October 19, 2022

Was looking for a good app for customer retention and reach out. Found Wati at the right time, All the features are amazing. Especially the support, one of the best support systems I've seen for any service provider in a while.

Tikitoro
India
2 months using the app

About this app

Launched

September 11, 2020

Languages

English

Works with

Zapier, Zoho CRM, Hubspot CRM, Woocommerce, Google Sheets, Integromat

Built by WATI: WhatsApp Team Inbox

About WATI: WhatsApp Team Inbox

4.0 average rating

3 years building apps for the Shopify App Store

Support

Send a message

hello@wati.io

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