WhatsApp Chat & Abandoned Cart

WhatsApp Chat & Abandoned Cart

Pricing
$4.99/month. Free trial available.
Rating
4.5 (123)

Recover Abandoned Carts and Improve Customer Service with Wati

Wati helps you recover abandoned carts and boost sales with WhatsApp API tools. Use WhatsApp broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WhatsApp to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WhatsApp Green Tick.

Wati helps you recover abandoned carts and boost sales with WhatsApp API tools. Use WhatsApp broadcasts, no-code chatbots, and delivery reminders to enhance your sales, support, and marketing. Confirm orders via WhatsApp to reduce return rates and automate order updates for better customer service. Manage chats efficiently with a shared team inbox and build trust with a WhatsApp Green Tick. more
  • Recover carts, confirm orders, and send updates with WhatsApp notifications.
  • Set up auto-replies and send personalized messages to your customers.
  • Showcase products efficiently through the WhatsApp Catalog.
  • Improve customer service with our shared team inbox.
  • Increase engagement using customizable WhatsApp chat widgets.

Languages

English

Works with

  • Zapier
  • Zoho CRM
  • Hubspot CRM
  • Woocommerce
  • Google Sheets
  • Facebook Ads

Categories

Pricing

Starter

$4.99 / month

Free to install | Team Inbox & Whatsapp Broadcast features requires subscription to WATI

  • WhatsApp chat
  • Abandoned Cart Recovery
  • COD order verification
  • Order Confirmation, Shipment messages
  • Welcome/Recover cart Opt-in pop ups

7-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (123)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and user-friendly setup, suitable for those with minimal technical skills. They value its automation features, including automated responses and broadcasting, which enhance operational efficiency and customer service. The customizable chatbots, templates, and multi-agent support improve customer interactions and team collaboration. Additionally, its marketing and CRM tools are noted for boosting sales and customer engagement.

December 4, 2024

We’ve been working with Wati for over three years now, and they have made significant improvements in their functionalities. They have understood the needs of agents and companies to create an effective and easy-to-use chatbot. Wati offers key features that are stable, user-friendly, and scalable, including an intuitive bot builder and comprehensive API documentation. As of now they are working AI functionalities, and offer everything else. Useful for small to big companies from basic to advance chatbots. Their support team is ok but given the difference in time zone, its sometimes slow on the replays. WHen i say slow, i mean 1 to 3 days but they usually replay.

Bylmo
Colombia
Over 3 years using the app
September 20, 2024

I've been using Wati since 2021, and it’s been a fantastic experience. The quick integration with Shopify and my CRM has really helped boost our abandoned cart conversions.

Creating templates and chatbots is super straightforward thanks to Wati’s user-friendly interface. I love how you can preview templates while working in the backend, making the chatbot creation process smooth and customizable. There are plenty of options to tailor the chat flow, which is a huge plus!

LOOM SOLAR
India
Over 2 years using the app
November 15, 2024

I recently started using Wati for my business’s customer communication, and overall, it has been a highly positive experience.

Wati has significantly enhanced how we manage customer interactions through WhatsApp. The multi-agent support, ease of integration, and broadcast capabilities are standout features that have streamlined our processes. While there’s room for improvement in chatbot customization and pricing, the platform is undoubtedly a solid investment for businesses looking to optimize their communication strategy.

Anu & Alex ™
India
2 months using the app

Support

App support provided by WATI: WhatsApp Team Inbox.

Developer

WATI: WhatsApp Team Inbox

Unit C5, 20/F, TML Plaza, 3 Hoi Shing Rd, Tsuen Wan, Hong Kong, HK, 00000, HK

Launched

September 11, 2020

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