Reviews (122)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 8% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its easy integration with Shopify and user-friendly setup, suitable for those with minimal technical skills. They value its automation features, including automated responses and broadcasting, which enhance operational efficiency and customer service. The customizable chatbots, templates, and multi-agent support improve customer interactions and team collaboration. Additionally, its marketing and CRM tools are noted for boosting sales and customer engagement.

November 19, 2024

Unfortunately cannot access the console at all - stuck on an error screen that says 'Setting up Shopify into WATI...'

What is most frustrating is how difficult it is to talk to a human to get help.

Weggli
India
7 days using the app
August 16, 2024

Terrible customer service from the company. So difficult to speak to a customer service person who can actually help. Have charged me for 2 months for order card and abandoned cart confirmation. But not sent messages and restricted by access to dashboard.

shrustar
India
8 months using the app
September 17, 2024

Dear Team

I was just testing your app within trial period and you have charged me 4.90 $ . Please issue my refund. And sorry to say i did not received support and felt this tool is expensive

Springkart
India
8 days using the app
WATI: WhatsApp Team Inbox replied September 19, 2024

Hi. We're looking into it. Kindly send an email to ashwin@clare.ai so that we can get it resolved quickly.

August 14, 2024

Price is mentioned 5 USD but when you install, app diverts to site which shows monthly pricing 30 USD.
This is nothing less than fooling users.

Marcoware
India
3 months using the app
July 9, 2024

have been using it since last 6 months ,pathetic response from the support team , i am unable to recharge my account since last 2 weeks have written tens of mail seeking support however didn't get it .Till the time it is running fine it is ok ,once you encounter any issue don't expect any support that's the summary

MORRISON GARAGE
India
8 months using the app
WATI: WhatsApp Team Inbox replied July 11, 2024

Hi Morrison Garage

We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved at the earliest.

May 23, 2024

Please do not install this application, canceling the subscription will bring you problems and headaches, it's been 3 months since I tried to cancel, there is practically no cancellation option.

PEDAVO
Romania
6 months using the app
WATI: WhatsApp Team Inbox replied August 12, 2024

We’re sorry to hear about the trouble you’ve experienced with canceling your subscription. This isn’t the experience we want for our customers. We’ll be reaching out to you personally to resolve any issues you’re facing and make sure this is taken care of.

Thank you for bringing this to our attention.

Edited May 1, 2024

Very terrible. I've been trying to talk to you for over two weeks now about the problem they have with cart abandonment. Every customer who orders through me and buys it still sends them cart abandonment.
It turns out that a customer orders from me and receives a message that he abandoned the cart a few hours later and this creates confusion in the orders and a lot of anger on the part of my customers
And Abandoned Recovery Message is so terrible and I tried to complain to them about it and they still haven't fixed it and it's been like this for a long time
In short, terrible!!! Use a normal wati and order manual, this is the best and prevents problems

I'll update if they fix it, you won't see this review, but they haven't been able to fix it in a while

זכרונות חיים
Israel
11 months using the app
WATI: WhatsApp Team Inbox replied March 6, 2024

We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly

August 3, 2024

absurdo que una app destinada a brindar atencion al cliente, sea pesima para solicitar atencion al cliente, te ponen a hablar con un bot que no sirve para nada, la gente valora que se les de la atencion no estar en un ciclo infinito con un bot inutil

Knives.mx
Mexico
1 day using the app
WATI: WhatsApp Team Inbox replied August 12, 2024

Lamentamos mucho escuchar que tu experiencia con nuestra atención al cliente no ha sido satisfactoria. Entendemos lo frustrante que puede ser interactuar con un bot que no resuelve tus problemas.

Por favor, envía un correo electrónico a ashwin@clare.ai, y estaremos encantados de ayudarte personalmente con cualquier problema que estés enfrentando.

April 23, 2024

Too many hidden costs

Doncabellopro
Spain
20 days using the app
WATI: WhatsApp Team Inbox replied August 12, 2024

We’re sorry to hear that you’ve encountered unexpected costs. Please drop a message to ashwin@clare.ai, and I’ll personally work to address any issues you’re facing.

Edited December 7, 2022

one of the worst apps i've seen so far
1. no help or assistance in getting green tick
2. unable to send whatsapp broadcasts on half the contacts
3. according to india pricing i need 7$ to message a 1000 customers, i had balance of 18$ but still unable to do so

frustrating, random replies to every complaint, apparently half the numbers don't have country codes, i uploaded all the numbers without country code. i still don't have the reply to why i can't send messages while i still have 18$ balance.
there are many better and cheaper options. seriously beware

Ethnic Rajasthan
India
4 months using the app
WATI: WhatsApp Team Inbox replied December 8, 2022

Dear Ethnic Rajasthan,
We are extremely sorry for the bad experience you have had. This is not typical of us and would like to rectify this situation.
Would it be possible to email me at madhavan@clare.ai and will get your issue resolved swiftly.

Thank You