Marketing+Support on WhatsApp

Marketing+Support on WhatsApp

Free plan available. 7-day free trial.
Rating (3.4)
Reviews

Highlights

Built for your business
  • Works with the latest themes

About this app

Launched

April 24, 2019

Languages

English

Works with

WhatsApp

Automated cart recovery, WhatsApp chat & share widget, custom template & campaign, shared team inbox

Get access to chat widget & share widget! With Superlemon, merchants can send abandoned cart reminders & order updates via automated WhatsApp messages. Use automated WA messages for upselling, feedback & COD confirmation. With paid plans, merchants can get their own WhatsApp business API. Get access to marketing campaigns & custom templates. Send WhatsApp messages to your customer at scale! Use shared team inbox to manage all customer chats on your Whatsapp business API.

Get access to chat widget & share widget! With Superlemon, merchants can send abandoned cart reminders & order updates via automated WhatsApp messages. Use automated WA messages for upselling, feedback & COD confirmation. With paid plans, merchants can get their own WhatsApp business API. Get access to marketing campaigns & custom templates. Send WhatsApp messages to your customer at scale! Use shared team inbox to manage all customer chats on your Whatsapp business API. more
  • Whatsapp Chat Widget for customer support & Share Widget to increase sales.
  • Automated & Manual Abandoned Cart Recovery + Whatsapp Marketing.
  • Send order confirmation, order tracking, COD notifications with Whatsapp.
  • Custom Templates & Marketing Campaigns via your own Whatsapp API account.
  • Shared Team Inbox for your Whatsapp Business API Account.

Pricing

7-day free trial

FREE Forever

Free

  • 50+ types whatsapp Widget
  • Multiple whatsapp numbers for chat widget
  • Abandoned Cart Recovery
  • Order Confirmation, Order Shipment

Engage

$15/month

  • All features in FREE +
  • WhatsApp Support Extension
  • WhatsApp Business API
  • Create your own templates
  • Marketing campaigns
  • WhatsApp Inbox

FREE Forever

Free

  • 50+ types whatsapp Widget
  • Multiple whatsapp numbers for chat widget
  • Abandoned Cart Recovery
  • Order Confirmation, Order Shipment

Engage

$15/month

  • All features in FREE +
  • WhatsApp Support Extension
  • WhatsApp Business API
  • Create your own templates
  • Marketing campaigns
  • WhatsApp Inbox

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.

1,027 reviews

Overall rating
3.4
Counts per rating level
  • 79% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
November 26, 2022

I wanted to run a campaign for Black Friday in order to inform all of my customers of the promo and I run into several upsetting and ruther frustrating technical issues with Whatsapp: 1. template creation was painful as it was appearing an error which didn't allow me to actually create a template. Contacted the technical team who at last managed to solve the issue. 2. Once the template issue was solved, I decided to run the campaign and imagine what? out of more than 5000 users just 70 received the message. I contated the support which told me first that it was because my FBM was not verified (not true as my FBM is verified). After that, they told me that it was a technical error which they would have fixed in 2 hours. Than they also told me that I was on the "growth plan" and as such, I wouldn't be able to contact all 5000 users as the growth plan is up to 1000. Fair enough, I upgraded to the entreprise plan (which is the most expensive). Well, I run again the campaign as they suggested and this time once again only 80 customers receive my message. Even worst, I've realised that those few customers who actually received the promo message, received it from a different whatsapp number than mine. Although, my whatsapp API it's approved!!! I'm still waiting for the resolution of the problem, but they stopped getting back to my emails and anyway meanwhile black friday is gone! Completely unreliable and unprofessional service. For free it might be acceptable but nothing more than that.

ENPOSH
Italy
Over 3 years using the app
SuperLemon App replied November 28, 2022

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

January 30, 2023

The function of the app is good. But its bad that after a update options are automatically turned on and some boxes and optins showed up without me knowing about that. That was really a conversion killer for our store. If that happens again i will switch to another app.

SBD Schweiz
Switzerland
About 1 year using the app
SuperLemon App replied February 2, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

Edited January 17, 2023

I am trying to delete this app, and there is no visible way to do it. It's very important. I sent an email as well with this request. This last update is generating a lot of complaints from customers. I was only able to hide the icon

Things of Brazil
United States
Almost 2 years using the app
SuperLemon App replied January 23, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

March 6, 2023

Even you have good features but you bacame an aggressive, sticky and unpleasant app. You are sticking to the add to cart, to checkout to collect customer data but that can't be mandatory as not everyone using WA. In plus, without any consent and settings from our side - you generated 20% discount codes for customers on a market where 5% is already to much.... Your customer support poor and mainly just automated answers - no willingness to sort the problems.....That can be an option what you restricted and can't setup our 4th store. So deleting you from everywhere.... Good luck

DECKO US
United States
15 days using the app
SuperLemon App replied March 10, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

November 14, 2022

this is one of those apps that actually does what it says it does and does it really well, if you want a free whatsapp button you get that with no issues, also you can set it up in a whole range of diffferent ways and it has a lot of interesting options to grow with your store.

Chum
Chile
About 2 years using the app

About this app

Launched

April 24, 2019

Languages

English

Works with

WhatsApp

Built by SuperLemon App

About SuperLemon App

3.4 average rating

4 years building apps for the Shopify App Store

Support

Send a message

support@superlemon.xyz

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