Marketing+Support on WhatsApp , 1,238 reviews
Too many bugs in recent times. Using this app from 2022. But recently the app has a lot of bugs and is very unstable. I'm looking for other options
This is the worst support experience I have ever had in my life, they updated their application and have not been able to solve their failures, even though they have been sent emails with videos explaining them, they can't solve it,
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our support. We understand the frustration caused by the application's recent updates and the failures that have persisted despite our efforts to provide detailed explanations through emails and videos.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
We genuinely appreciate your patience and understanding.
Very bad app, bad service and always go down!
It Doesnt work fine and always, there is another app better in the shopify store
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced while using our app. We take customer satisfaction seriously, and we strive to provide the best possible service.
We have already sent you a mail to know more details regarding the problems you faced so that we can address them and improve our services. Please reach out to us on support@superlemon.xyz. We are here to assist you and provide you with the best possible assistance.
Thank you for bringing this to our attention, and we hope to regain your trust in the future.
We used this app for over a year and it worked super well. However they changed their plan and didn't let us know over email. The app stopped working and we learned from our customers.... ON TOP OF THAT, THEY INSERTED A POP UP IN OUR CART PAGE that STOPPED OUR CUSTOMERS FROM PROGRESSING TO CHECKOUT. We never signed up for any pop up, never allowed it. In summary, we had a 90% DROP in our checkout process. This app directly impacted our sales today negatively (our sales dropped 90% vs our daily average).
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience and frustration you have faced due to recent changes to our app.
Regarding the unexpected pop-up on your cart page, we deeply apologize for this intrusion. It was never our intention to interfere with your checkout process or hinder your customers' experience. We understand the impact this had on your sales, and we genuinely apologize for any loss you experienced as a result. We should have disabled the pop-up for your store immediately after the complaint. Sincere apologies for the delay.
If you have any further concerns or questions, please don't hesitate to reach out to support@superlemon.xyz. We are here to assist you and regain your trust.
Mala, no me deja ingresar a la prueba gratis y la pagina queda en blanco, así que no puedo configurar el boton de whats app. Es muy frustrante porque por mas que actualice la pagina vuelve a quedar en blanco
Pedimos disculpas por las molestias y entendemos lo frustrante que puede ser cuando las cosas no funcionan como se esperaba.
Para ayudarlo mejor, ¿podría brindarnos más detalles sobre el dispositivo y el navegador que está utilizando en support@superlemon.xyz? Esta información nos ayudará a investigar el problema y encontrar una solución adecuada. Además, le recomendamos que borre la memoria caché de su navegador y vuelva a intentarlo.
Utilizo no momento o chat Whatsapp. Muitos reclamam que deveria utilizar chat próprio, mas discordo. Tenho gostado muito desse chat whatsapp e tem me atendido muito bem. O fato de voce personalizar todo o conteudo também é um fator que qualifica ainda mais. Super recomendo!
Obrigado por nos recomendar em sua avaliação! Temos o prazer de ter feito a sua experiência conosco excelente e teremos o maior prazer em ajudá-lo.
Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.
Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.
We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.
However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.
Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.
¡Gracias! por esta funcional y eficiente aplicación - Merccadeo+Soporte en WhatsApp, es realmente útil - totalmente recomendable.
Mundo Ofertas lo certifica, en virtud a buenos resultados en el mundo del comercio electrónico.
¡Gracias por recomendarnos en tu reseña! Nos complace haber hecho que su experiencia con nosotros sea excelente y estaremos más que felices de ayudarlo.
hello poor support, 2 days and no one answering!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thank you for bringing this matter to our attention. We sincerely apologize for the delay in responding to your query. Our team has been experiencing a high volume of inquiries, which has unfortunately resulted in longer response times than usual.
If there's anything else we can assist you with, please don't hesitate to let us know. We strive to provide excellent support to all our customers and we are committed to addressing your concerns. Once again, sincere apologies for the inconvenience.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.