Marketing+Support on WhatsApp , 1,053 reviews
Refine
-
By rating
I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.
Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.
It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.
If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
sch*fo totale
kommpet sinnlos
muy buena aplicación, la recomiendo.
la verdad me sorprendió por que es una aplicación que esta muy bien y cumple con con lo que dicen.
¡Gracias! por esta funcional y eficiente aplicación - Merccadeo+Soporte en WhatsApp, es realmente útil - totalmente recomendable.
Mundo Ofertas lo certifica, en virtud a buenos resultados en el mundo del comercio electrónico.
¡Gracias por recomendarnos en tu reseña! Nos complace haber hecho que su experiencia con nosotros sea excelente y estaremos más que felices de ayudarlo.
pls cancel my payment
Platform is not ready please dont use , Nothing fuctions properly and no proper support, it just they take money and disapear
muy buena la app muy recomendada excelente de mucha utilidad practica ... especial para empresa muchas gracias
The application is a disgrace, they charged me 400€ in usage charges that were incorrect and when I claimed them they have invented conversations to not return the money, very disappointed. The best is to use the Wp Api through the bm. If anyone needs advice do not hesitate to write to info@daremyshop.com