Marketing+Support on WhatsApp , 1,053 reviews
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Very rarely i do this. installed this app and subscribed for ultimate plan. From day 1 the whats app icon was not showing properly on the website after landing on any page, every-time when new page is browsed one has to refresh page to make the icon visible . We escalated this issue with video recording, it took good 14 days to fix this issue with multiple follow ups, and the issue got resolved creating major issue on our website i.e our "add to cart" and "checkout" button stopped working. It took 2 days for us to identify that when there was NO sale happening and some buyers complained. 2) We then escalated this new issue to them, and we are sitting and waiting for them to fix this, and our live website has currently non-working "add to cart" and "checkout" button. Will wait till today for any positive outcome, if not shall uninstall the app for good.
The app that was "free" has been updated and started charging unauthorized amounts. The terms are not clear, much less the descriptions to find out where the charges are being made. One day the app was good, I don't recommend it anymore. Just follow the latest comments to see a lot of complaints.
Customer support is poor, no one is replying to the emails being sent for support. Unsatisfied with the service
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
La atencion al cliente pesima, nunca se contactan con nosotros. tenia la opcion para pero me toca cancelar la suscripcion al producto porque tengo un bug que no se puede quitar de esa app. les escrito correos les digo que me contacten y no recibo respuesta.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
Server penosi, app che si blocca dopo 2 messaggi che ho mandato.
Mi fate perdere ipù tempo cosi che aggiungengo il contatto manualmente
Ci scusiamo per l'inconveniente causato, abbiamo risolto il problema e monitoreremo tali incidenti per evitare tali incidenti in seguito. Fateci sapere se doveste riscontrare problemi scrivendoci a support@superlemon.xyz. Saremo felici di aiutarti. :)
La nueva versión tiene muchos errores. No cargar todas las ordenes en el panel de extensión para chrome. En correo con soporte solo piden disculpas por las molestias ocasionadas, pero no dan solución. No se puede enviar lemon desde el móvil. Con la versión anterior sí se podía. Al momento de cargar nuevamente el whatsapp Web, no aparecen las plantillas y las ordenes no cargan. Esto retrasa el tiempo de trabajo. Se pierde tiempo, y por ende, dinero. NO RECOMIENDO LA NUERVA VERSIÓN HASTA QUE SE MEJORE. Esperamos por un arreglo de esas fallas de servicio tan importantes para tiendas de alto volumen.
Hola,
Disculpas por cualquier inconveniente que te haya causado. Solicite que comparta el problema al que se enfrenta en support@superlemon.xyz y seguramente lo resolveremos lo antes posible.
Opt in Number request not updated its been 5 days...and they are saying it will be updated in 24 hours......i mail them several times but they dont want to resolve it...we are waiting for them to start promotion if they update but dont know what they want...and their is no priority support in their ultimate plan as they mentioned.......very bad
Hi, Apologies for any inconvenience caused. We have approved your Opt-in Request. If you have any other queries feel free to raise a ticket by emailing on support@superlemon.xyz. We will help you resolve your query ASAP.
Muy mala aplicación, no se pueden modificar las plantillas y algunas solo están disponibles en ingles. no se puede personalizar nada.
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted con respecto al problema y lo resolveremos lo antes posible.
Agradecemos mucho su paciencia.
The lack of support is truly unbelievable. All I ask is that the close button on the chat widget be fixed. I have followed up 3 times without any response.
Hello User,
Apologies for the inconvenience caused to you.
We have already raised this issue to our developer team for investigation.
You will be immediately updated on the same ticket as we receive a revert from them.
Thank you for your patience.
It has been more than 2 days and I still see the freakin abandon cart automation issue. I'm not gonna pay for these half-ass services you are offering.
Hi,
Apologies for any inconvenience caused to you. Request you share the issue you are facing at support@superlemon.xyz and we will surely solve it as soon as possible.