Overall rating
3.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 15% of ratings are 1 stars
Edited March 8, 2021

Worst customer service and support. The API does not work and its Blocks your number from WhatsApp. Sent 5 emails and none comes back to you.

My Butchers Block (Pty) Ltd
South Africa
6 days using the app
April 17, 2023

Very bad app, customer service wont respond . Please help to delete my account from whatsapp business api so i can use normal whatsapp

Saint Wallets
Peru
5 days using the app
SuperLemon App replied April 18, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

May 25, 2021

no customer service, no one respond, worst service. someone suggest me regarding this app. but after installed this i really felt i have wasted my time ..

Bigflex Lifescience
India
5 days using the app
SuperLemon App replied May 25, 2021

Hi,

Apologies for the inconveneince caused. We have replied to your query.

Kindly write back to us if you are still facing the issue.

Regards,
Team Superlemon

April 20, 2021

Horrible. Unable to disable automated messages from sending. I would ultimately like to close my account with this app but I'm starting to think that isn't even an option. All contact/email links take me to a blank screen. How does this app have such a high rating? This is ridiculous!!!!!

Most Radiant Beads
United States
4 days using the app
January 27, 2023

]La aplicacion era lo mejor que habia en shopify, hasta que ya desabilitaron la opcion de mensaje directo a whatsapp.

MAXYPLUSTORE
Colombia
3 days using the app
SuperLemon App replied January 30, 2023

Sinceras disculpas por las molestias. Tenga en cuenta que no tenemos permiso para crear descuentos en nombre de ninguna tienda. Sin embargo, si tiene alguna inquietud con respecto al producto, estaremos encantados de programar una llamada para usted.

January 24, 2023

BUYER BEAWARE***** They hid their fee in the minimized text you could be charged up to $5000 a month. I made a mistake of installing it by lookin at their reviews I now know they are fake. They wouldn't even get back to me to set up the app even I signed on their monthly subscription plan then I noticed they are charging me one by one for the app it not even set up yet. Stay AWAY AT ALL COST

Zero Water
Türkiye
3 days using the app
SuperLemon App replied January 25, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

September 6, 2023

no envio directo a whatsapp

almohadasarcoiris
Colombia
About 1 hour using the app
September 22, 2022

Totalmente instavel, cai toda hora. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn

ALANA SE JOGA
Brazil
1 day using the app
March 22, 2023

it says there is a 7 day free trial. But when I try on the growth package, they billed me immediately. I ask their support for assistance, no action taken. Now, shopify have billed me. they say they need more time to process....

TheH2therapy
Singapore
About 23 hours using the app
SuperLemon App replied March 27, 2023

Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.

March 1, 2022

Estou tentando usar, mas fica desativando sozinho! Precisam consertar, pois não está funcionando, espero que melhorem.

Thori Store
Brazil
About 22 hours using the app
SuperLemon App replied March 2, 2022

Oi,

Pedimos desculpas por qualquer inconveniente causado a você. Solicite que você compartilhe o problema que está enfrentando em support@superlemon.xyz e certamente o resolveremos o mais rápido possível.