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VERY DODGY APP. DO NOT INSTALL THIS APP.
App makes changes to your store without consent or approval and approves charges. The Free version is not free and has hidden auto approved charges. THEY DO NOT REPLY TO ANY QUERIES OR EMAILS. We have reported this matter to Shopify and will be pursuing legal action for breach.
Sincere apologies for the inconvenience caused. We will contact you about the issue and resolve it as soon as possible.
We really appreciate your patience.
Very bad app, customer service wont respond . I have my whastapp api number register with them but i cant see it ony Facebook business manager they are not responding at all, i am on your their paid plans but not response.
Hello Customer,
We want to start by expressing our sincere apologies for the inconvenience you encountered while using the features. We truly appreciate your feedback as it helps us identify areas where we can improve. We understand that configuration can sometimes be challengin, but rest assured we are here to help.
We will soon reach out to you for a resolution. We will do everything we can to make your experience with Superlemon positive again!
This is the worst app so far I came across. They don't even care or solve merchant issues. They don't even have a call support and they don't respond to mails. I have to wait for many days to resolve any issues.
Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you have had with our app. We understand the frustration caused by the lack of timely support and resolution of merchant issues.
We acknowledge that we fell short of your expectations in this case. We are actively working on improving our support channels to ensure a more efficient and responsive experience for our valued customers.
We would like to assure you that your concerns are important to us, and we are committed to addressing them promptly. We are currently implementing measures to enhance our customer support system, including exploring options for call support and streamlining our email response process.
Thank you for bringing this matter to our attention, and we apologize once again for any inconvenience caused. We look forward to the opportunity to make things right and regain your trust.
Abdoned cart recovery is not at all working. A support ticket and multiple follow ups didn't get any responses. Pathetic customer support.
Cambian la aplicacion a su gusto sin avisar, me di cuenta despues de días que funcionaba completamente diferente y los clientes
Sinceras disculpas por las molestias ocasionadas. Nos pondremos en contacto con usted sobre el problema y lo resolveremos lo antes posible.
Realmente apreciamos su paciencia.
Old version was great.
The new version is garbage for small businesses.
They changed the app to be suitable only for large businesses despite most Shopify customers are small businesses.
Thank you for taking the time to share your feedback with us. We appreciate hearing from our valued customers like you.
We understand your frustration with the recent changes made to our app. We strive to provide a platform that caters to businesses of all sizes, including small businesses like yours. Our intention was to enhance the overall user experience and introduce new features that could benefit a wider range of users.
However, we recognize that these changes may not have met your expectations. We apologize for any inconvenience this has caused. Your feedback is invaluable to us, and we will take it into careful consideration as we continue to improve our services.
Thank you again for sharing your thoughts. We appreciate your support and remain dedicated to serving your needs.
The support team is the worst. Didn't like the service. Poor user interface very difficult non supportive staff
Please do not install this APP. It has been two years they have been charging $25 every month. We have a paid plan from day 1, and it was supposed to be $15. Despite multiple tickets, we have not received the refund. And we are going to complain about this to SHOPIFY no one else should fall into this trap. They shamelessly keep charging no matter what you do. Apart from this, when you install this app, you will see the abandoned cart details in the app, but they will not show up in Shopify customers / abandoned carts, so if you discontinue the app, you will not have these abandoned carts and customer details. We are left with no option other than to write this feedback here to get their attention. Because the customer care SUCKS. They promise to refund but keep charging.
Service & customer support is extremely bad, we can't log in on whats app application, support team is not even responding...
Dear Customer,
Sincere apologies for the poor customer support. We understand your frustration & difficulty in accesing WahtsApp Application.
We would like to take this chance to undo our mistakes & get on a call with you to understand your problem.
We have already sent you an mail regarding the same.
I have used this app for 3 years, 2 years were ok. Now this app automaticly changed my settings and more of USD 300 was stolen by them with messages that I never authorized
Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you have experienced with our app. We understand the frustration caused by the unauthorized changes to your settings and the loss of USD 300.
We would like to clarify the charges displayed on the Shopify billing page. The charges you see are usage-based fees, which are associated with the sending of automated WhatsApp messages. Additionally, we never send messages without taking explicit permission from Merchants.
Superlemon is deeply integrated with Shopify, allowing us to send various automated messages such as abandoned cart notifications and order update messages. You can review and manage these messages in the Automation section of our platform.
It's important to note that we clearly state on our plans page that our free plan does not include a flat subscription fee. However, we do charge a usage-based fee. Additionally, we never send messages without taking explicit permission from Merchants.
If you have any further questions or require additional assistance, please don't hesitate to reach out. We're here to support you and ensure your satisfaction.