Overall rating
Counts per rating level
  • 78% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 14% of ratings are 1 stars
July 7, 2020

just started trying this app...hope all is well :)

Beary Gifts
21 days using the app
July 17, 2020

Unique app. Very good and well documented. Great support with quick response.

4 stars and not 5 because of the automated abandonded cart that may not fit your store.
- a US phone number format is used to send automated messages. So if your store is located outside US, your customer may be surprise, even worse consider this as spam.
- Customer can't reply directly, they must click on a link. Can be a deal breaker.

I really hope we could import our own number for this functionnality, or select a given number from our country code, that would be great.

Hopefully in the future... Some of the reasons are because of the WhatsApp API limitations in phone number application.

Thank you,

20 days using the app
SuperLemon App replied July 17, 2020

Thank you so much for your review. We know that brands want to use their own number, and we are working on an update that will enable this in our app very very soon. We will update you on email :)

July 22, 2021

very good app but for me its showed that I'm away all the time while I put all days and time as working hours

360 selfie store
10 days using the app
SuperLemon App replied July 22, 2021

Hello User,

Apologies for the inconvenience caused to you. We value your feedback.
If you are facing any issues, request you to please raise a ticket at support@superlemon.xyz for a faster resolution of your issue.

September 27, 2022

Amazing app, would love to see a few more updates. Like country code search in opt-in using name or code and designing the opt-in pop-up image to match the store look and feel. if that gets implemented, then for sure 5-stars!

Little Giants
7 days using the app
Edited June 11, 2019

I like this app because its a convient for me because I normally will use my cell phone for this app, but now I can used it on my desktop which makes it more easier and convient for me. Also I can save my battery on my phone.

United States
3 days using the app
SuperLemon App replied June 11, 2019

Thank you so much for your positive review! Indeed, with WhatsApp Web you can run all your conversations using your desktop even while your phone is sitting in another room charging. We find it very helpful keeping our phones away to focus on our work :P

We would love to hear feedback from you on how we can do even better and improve our app. Do write to us :)

Preetam from SuperLemon Apps

June 2, 2020

Great so far hopefully o see some results. Really want that first conversion so maybe engaging with customers more will helpful

United States
3 days using the app
Edited May 29, 2021

Estou gostando muito! faz pouco tempo que estou usando. mais esta suprindo minhas expectativas. bom demais.

2 days using the app
SuperLemon App replied June 2, 2021

Olá Prezado Cliente,

Agradecemos muito o seu feedback.
Por favor, se você enfrentar qualquer problema com o aplicativo, pode nos contatar através do seguinte endereço de e-mail: support@superlemon.xyz


July 25, 2022

Local Índia Great app. Increased conversion rate. Easy to use and configure. Thanks a lots. Looking forward to capture visiting customer details.

About 7 hours using the app
Edited August 22, 2021

It´s not working on desktop. Keep saying that are no agents online but this is not true. I did all!!!

Ei Bebezão! Coisinhas Infantis
About 1 hour using the app
SuperLemon App replied August 23, 2021

Apologies for the inconvenience caused to you. I have checked your website and the WhatsApp chat widget is working fine. If you still face the same issue kindly write back to us at support@superlemon.xyz.

June 4, 2021

I love it! I use the app to help my customers with Questions & Answers.
It´s perfect to give a personalized support...

United Kingdom
30 minutes using the app
SuperLemon App replied June 4, 2021

Hello Dear Customer,

We really appreciate your feedback.
Please, if you face any problem with the app, you can contact us through the following email address: support@superlemon.xyz

Best Regards!